Test results for Sefton Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
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|Number of tests||11||9||11||11||2||44|
|Usability Index (total score ÷ number of tests)||6||3||6||5||9||5|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 20 tests, or the site as a whole has had fewer than 100 tests, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Address - change mine on council systems
couldn't find the pageon A-Z or internal search
Council housing - apply for it
The link from the homepage and the link from Google took me to similar but different online forms. Lack of continuity might be confusing!
Market stall trading - find information about
No A-Z. I don't think they run a market.
Planning permission - apply for it
I share the pain on this one, it's something I've struggled with our our site too. The link under apply for planning permission on the top menu is broken. The A-Z listing takes you to how to view planning application but not how to make one. Similarly the search results from Google take you to viewing planning application not how to make one - unless you search for making a planning application. I suspect you've recently changed the page, as the actual page looked very good and clear, and it was the top result in the internal search. Thanks for the experience - I'll review our own site now with fresh eyes.