Test results for Carlisle City Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
Grey rows indicate this council is not responsible for this task, but has been tested according to how well it signposts to the correct council.
Filter within results: or click headings to sort.
|Number of tests||39||39||36||37||28||179|
|Usability Index (total score ÷ number of tests)||6||6||8||6||8||7|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 20 tests, or the site as a whole has had fewer than 100 tests, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Antisocial behaviour - complain about it
On internal search, it did not come up with the antisocial behaviour page which is on the website
Broken street lights - report
Transfers to County Council website, easy to find form and fill out.
Councillors - find who mine are
Using the direct search was more effective. Found it took more time when navigating from the council homepage.
Elections - find out when the next ones are
The information does not appear to be on the website - there is a link saying "find out when the next elections are" but it doesn't tell you when you get to the page. Some information is out of date ("the next County elections are in 2013").The elections results link doesn't take you to the 2014 election results - they are on a separate page. Google didn't help until, on a whim, I put in elections 2015 and found the following link, which, if you scroll right down, shows that there will be an election in Carlisle in 2015: http://www.gwydir.demon.co.uk/uklocalgov/elec2015.htm
Food hygiene problem - report one
Easy to find and understand. The report form was simple and would not take very long to fill out.
Freedom of Information Act request - make one
Easy to find comtact details to request an FOI.
Jobs - find a council job
Informative and easy to follow how to apply for job vacancies.
Market stall trading - find information about
Street Trading brings up the pages needed but, Market Stalls is another story.
Parking - find out how much it costs
Searches for Car parking Charges lead to a page "How to find Talkin Tarn" Very difficult to find costs of parking.
Parking fine - pay one
Informative and told the different methods to pay the fine i.e online, in person etc. The make a payment button is a bit small, but was still easy to find.
Planning permission - apply for it
Planning application was on the home page!
Pothole - report one
Easy to navigate and find form used to report a pothole.
School term dates - find them
Easy to follow, was first option which made it very straight forward.
Taxi driver - complain about one
Doesn't have specific contact detail on the webpage which would be useful.
Travellers - find information about them
Plenty of information available as a PDF although it is quite long but was still useful.
Tree preservation order - apply for one
The tree preservation order page doesn't tell you how to apply for a TPO, only how to apply for an exemption to carry out work on a protected tree. Also it refers to a "form below" which I couldn't find. I did find out (under trees - FAQs) that you can contact the council if you think a tree needs to be protected - that's the closest you get to applying for a TPO on this website.
Unitary Development Plan / Local Development Plan - find it
Lots of information to wade through, there is a local plan, a new local plan and a City Centre Development Framework all with lots of large documents.