Test results for City of York Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
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|Number of tests||2||2||2||2||0||8|
|Usability Index (total score ÷ number of tests)||7||9||10||9||0||9|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Library book - renew
All links led to an out of focus PDF- it could have been electronically connected with clicks but no, easy to reach but difficult to complete - result will be not difficult, but it was all fine till the PDF... So poor but an easy fix
Market stall trading - find information about
Website took longer than I expected to move between one page and the next. Also, before I looked through the all of the many links on the homepage, I went to the business section to look for market stall info - after all, if I am a market trader, I am a business! Finally, I'm not keen on the way you deal with Downloads - I'd much rather they be displayed on the page I'm looking at, rather than having to click through to another page to see them. In fact, I missed them first time around.