Test results for Great Yarmouth Borough Council

According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.

Grey rows indicate this council is not responsible for this task, but has been tested according to how well it signposts to the correct council.

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TaskNavigationA-ZGoogleSite searchReadabilityScoreTestsImportance
Address - change mine on council systems
Adult education courses - find information
Antisocial behaviour - complain about itGave upDifficultGave upDifficult253
Blue badge - apply for oneGave upUntestedGave upUntested333
Broken street lights - report
Bulky waste or other special waste collection - bookEasyVery easyEasyEasy793
Complain about something the council has done
Council housing - apply for itDifficultGave upDifficultEasy593
Council meeting - read the last full council minutesDifficultEasyDifficultVery easy753
Council news - find itGave upVery easyEasyEasy7103
Council tax - pay itEasyVery easyDifficultUntested843
Council tax / housing benefit - applyEasyVery easyEasyEasy953
Council tip - find a nearby oneEasyDifficultDifficultEasy583
Councillors - find who mine areGave upEasyDifficultDifficult594
Cycling strategy - find itUntestedGave upGave upUntested133
Death - register oneGave upEasyVery easyUntested540
Economic condition and strategy for the area - find it
Elections - find out when the next ones areGave upDifficultDifficultVery easy593
Employment help for people with disabilities - find information on
Events - find council ones
Flood protection - find information
Food hygiene problem - report oneEasyVery easyEasyVery easy753
Freedom of Information Act request - make one
Housing repair - request oneGave upEasyVery easyEasy8154
Jobs - find a council jobVery easyVery easyVery easyUntested1045
Leisure centres close to me - find oneVery easyEasyVery easyVery easy1051
Leisure discount card - apply for oneGave upUntestedDifficultUntested333
Library book - renew
Local history - find out about
Local library opening hours - find them
Local services and information on a map - look at
Market stall trading - find information aboutDifficultVery easyVery easyEasy7103
Meals on Wheels - find informationGave upEasyDifficultUntested440
Missed bin collection - complain about oneDifficultDifficultDifficultEasy5133
Noise nuisance - complain about itGave upUntestedVery easyVery easy854
Open Data - find some
Parking - find out how much it costsVery easyEasyDifficultEasy6103
Parking fine - pay oneGave upGave upDifficultUntested273
Petitions - create one
Planning application - comment on one
Planning committee meeting - find when the next one isDifficultDifficultGave upUntested343
Planning or building control violation - report oneEasyEasyEasyUntested843
Planning permission - apply for itEasyEasyEasyVery easy9203
Population and census information - find itGave upDifficultGave upDifficult3103
Pothole - report oneGave upEasyGave upEasy453
Public toilets - find themVery easyEasyEasyVery easy8273
Read the council's greenhouse gas emissions report for the previous year
Regulation of children on stage, film, and television - find information
School places - apply for one
School term dates - find themGave upVery easyGave upEasy453
Scrutiny committee reports and minutes - find themGave upGave upGave upUntested343
Senior staff and politicians in the council - find their namesUntestedDifficultEasyUntested533
Small business support - find informationEasyEasyEasyEasy853
Social media accounts - find themGave upUntestedGave upUntested133
Stopping smoking services - find informationGave upVery easyVery easyVery hard553
Supplying the council - find out how
Sustainability and climate change - find information on
Taxi driver - complain about oneGave upGave upGave upUntested273
Taxi licence - apply for oneEasyEasyEasyEasy8134
Telephone number - find the main oneEasyVery easyVery easyVery easy9133
Trading Standards - complain about a dodgy item from a shopGave upVery easyDifficultEasy683
Travellers - find information about themEasyEasyDifficultEasy743
Tree preservation order - apply for oneDifficultEasyVery easyDifficult7152
Unitary Development Plan / Local Development Plan - find it
Voting - register to
Vulnerable adult - express concern about one
Vulnerable child - express concern about one
Watch a webcast of a recent council or committee meeting
Welfare reform - find information about
Youth clubs in the area - find informationGave upDifficultGave upDifficult3183
TotalsNavigationA-ZGoogleSite searchReadabilityScoreTests 
Total scores2061782692422271120  
Number of tests7369687552 337 
Usability Index (total score ÷ number of tests)334343  

About the scores

Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.

The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 20 tests, or the site as a whole has had fewer than 100 tests, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.

The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.

Specific comments made about this council

Blue badge - apply for one
This is not a service provide by GYBC but NCC. There is a link to NCC from "Transport & Streets" from GYBC homepage but this is the only place where I found this link.

Bulky waste or other special waste collection - book
From home page you need to know that you need to select Environment. Whilst I know that this is what this service is under, a member of the public may not.

Council tax - pay it
Top result on google search- took me to the page where i can click pay us on the right side. Internal search was more difficult- 4th on the search results.

Council tax / housing benefit - apply
under A-Z it is not listed under Housing Benefit. It is under Benefit.

Council tip - find a nearby one
when customers call re the caister recycling centre, they refer to it as the tip or dump, it cannot be found using either reference

Council tip - find a nearby one
i have put internal search as difficult because if you type in council tip it doesnt come up with anything, you would need to no that the tip is in caister to find the information. i have set google results as diofficult as although typing in council tip great yarmouth it goes to gybc web site it it goes to bulky item collection

Councillors - find who mine are
Cllrs contacts should be under Council and Democracy by logic. If you google it is the third down from the top and it does look the info comes from a different website. So it is unlikely to click on that.

Death - register one
7th on list for google- took me to the correct page on our website. could not find anything under 'd' on the a-z. Would not know to look under community on the tabs.

Elections - find out when the next ones are
A-Z error message

Housing repair - request one
google needs always great yarmouth to be typed in

Housing repair - request one
A-Z was able to go so far but then came up with error message and could not continue

Housing repair - request one
search on a to z comes up will error

Jobs - find a council job
all very easy to find.

Leisure centres close to me - find one
Found it on google, main results were marina centre homepage and great yarmouth tourism website. Council homepage was 6th result on search.

Leisure discount card - apply for one
Applications should be under apply.

Market stall trading - find information about
Once again I would not have thought to look under sport and leisure for market stall trading, once I put title in search and google i could see the home page that it sits under.

Meals on Wheels - find information
comes up with NCC website a lot on google search. Not much info about it being dealth with by NCC other than when it was googled.

Missed bin collection - complain about one
could not find anywhere

Noise nuisance - complain about it
very easy to find,type in search box and link takes you to report it box where a form can be filled in online.

Parking fine - pay one
Its not straight forward. And I gave up. Paying a fine should be under pay it. in two clicks.

Planning committee meeting - find when the next one is
searched p for planning, M for meetings, c for committee meetings, it is under developement control committee

Pothole - report one
couldn't find it any other way than with google and then it took a little bit of time to get to page to report it.

Public toilets - find them
When googled it came up with the tourism website. Great Yarmouth website was far down the search results. Would not have known that public toilets comes under the sport and leisure tab.

Public toilets - find them
The hardest part about finding the information regarding public toilets was finding what heading it came under on the home page

School term dates - find them
Nothing on the borough web site

Scrutiny committee reports and minutes - find them
error page on google cannot display page

Social media accounts - find them
Gave up but then realised it was at the bottom of the page.

Stopping smoking services - find information
None of the above gave me instant answers if you search for the exact wording or even when using different variations of words

Taxi driver - complain about one
even on the page for report it only has a section for comment complaint or compliment and the form then is asking for all kind of info tha tthe customer may not want to divulge

Trading Standards - complain about a dodgy item from a shop
no information regarding trading standards perhaps we need a link to ncc site who deal with trading standards complaints google search very good.

Travellers - find information about them
Didn't think that travellers would be under G for gypsy once I searched under A-Z it came up under housing which I did not look under internally but looked under community or Environment as this is where I thought it might be. It may be that we have some catergories under the wrong headings on home page.

Tree preservation order - apply for one
First search result on google. A customer may not know to search under planning for TPO's.

Tree preservation order - apply for one
there is no information about applying for a tree preservation order it would be better if it stated at the sart that these can or cannot be applied for on line and where to go to do so all info just applies to wanting to work on trees with possible tpo's

Youth clubs in the area - find information
takes you to a make it happen on gybc site but nothing is listed.

Youth clubs in the area - find information
I found some genaral information about Youth Clubs, but not one general list of clubs with a contact number

Youth clubs in the area - find information
never would have searched under neighbourhoods and communities. Nothing comes up for youth clubs for our website on google.