Test results for Bradford Council

According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.

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TaskNavigationA-ZGoogleSite searchReadabilityScoreTestsImportance
Address - change mine on council systems
Adult education courses - find information
Antisocial behaviour - complain about itVery easyVery easyDifficultEasy793
Blue badge - apply for one
Broken street lights - reportGave upUntestedUntestedEasy633
Bulky waste or other special waste collection - bookVery easyVery easyVery easyVery easy1053
Complain about something the council has doneVery easyVery easyVery easyVery easy953
Council housing - apply for it
Council meeting - read the last full council minutes
Council news - find itEasyUntestedDifficultEasy643
Council tax - pay itUntestedUntestedUntestedEasy923
Council tax / housing benefit - applyUntestedEasyUntestedEasy830
Council tip - find a nearby oneVery easyVery easyEasyVery easy9124
Councillors - find who mine are
Cycling strategy - find itVery easyUntestedUntestedUntested921
Death - register oneGave upDifficultDifficultEasy551
Economic condition and strategy for the area - find itDifficultUntestedEasyUntested533
Elections - find out when the next ones are
Employment help for people with disabilities - find information onDifficultEasyEasyEasy853
Events - find council ones
Flood protection - find information
Food hygiene problem - report oneVery easyVery easyGave upEasy753
Freedom of Information Act request - make one
Housing repair - request oneEasyDifficultEasyEasy650
Jobs - find a council jobVery easyVery easyVery easyEasy973
Leisure centres close to me - find one
Leisure discount card - apply for oneGave upVery easyEasyEasy653
Library book - renewUntestedUntestedUntestedEasy821
Local history - find out about
Local library opening hours - find themUntestedVery easyEasyVery easy943
Local services and information on a map - look atDifficultGave upGave upEasy453
Market stall trading - find information about
Meals on Wheels - find information
Missed bin collection - complain about one
Noise nuisance - complain about it
Open Data - find someGave upDifficultGave upUntested240
Parking - find out how much it costs
Parking fine - pay oneVery easyEasyVery easyVery easy972
Petitions - create one
Planning application - comment on one
Planning committee meeting - find when the next one isEasyDifficultDifficultDifficult553
Planning or building control violation - report one
Planning permission - apply for it
Population and census information - find it
Pothole - report oneVery easyUntestedVery easyUntested1023
Public toilets - find themEasyUntestedEasyEasy843
Read the council's greenhouse gas emissions report for the previous yearGave upUntestedEasyUntested431
Regulation of children on stage, film, and television - find informationGave upVery easyUntestedVery easy640
School places - apply for oneUntestedVery easyVery easyVery easy1033
School term dates - find themVery easyUntestedUntestedEasy930
Scrutiny committee reports and minutes - find themDifficultEasyVery easyVery easy753
Senior staff and politicians in the council - find their namesUntestedUntestedVery easyVery easy933
Small business support - find information
Social media accounts - find them
Stopping smoking services - find information
Supplying the council - find out how
Sustainability and climate change - find information on
Taxi driver - complain about oneDifficultUntestedUntestedDifficult463
Taxi licence - apply for one
Telephone number - find the main one
Trading Standards - complain about a dodgy item from a shop
Travellers - find information about them
Tree preservation order - apply for one
Unitary Development Plan / Local Development Plan - find it
Voting - register to
Vulnerable adult - express concern about oneVery easyEasyVery easyEasy955
Vulnerable child - express concern about one
Watch a webcast of a recent council or committee meeting
Welfare reform - find information about
Youth clubs in the area - find informationEasyEasyEasyEasy753
TotalsNavigationA-ZGoogleSite searchReadabilityScoreTests 
Total scores202173164183232954  
Number of tests3831222633 150 
Usability Index (total score ÷ number of tests)567776  

About the scores

Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.

The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 20 tests, or the site as a whole has had fewer than 100 tests, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.

The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.

Specific comments made about this council

Antisocial behaviour - complain about it
Navigation from home page would be OK for a specific report (eg "report fly tipping") but not for the generic "anti-social behaviour"

Complain about something the council has done
From the home page clicked on Have my say but complaints wasn't there.Then used I want to contactlink from homepage and again nothing obvious for complaints

Council news - find it
From menue found a What's New section, and press releases, but not clear if this is council news. Searching for 'news', found several search results, but some misleading. Page called "News" is Bradford District Partnership, not Bradford Council.

Council tax - pay it
Generally easy enough to do through the homepage

Council tip - find a nearby one
Far too many non relelvant results when used internal search

Death - register one
I thought about the words a customer might use, i.e. "report", "register", notify" and found that I got different pages depending on which of those verbs I used.

Economic condition and strategy for the area - find it
Difficult to navigate around the site looking for this area.

Library book - renew
Got confused because the link I needed was called 'reserve/renew (your account)' which sounded like it was a link to renewing my account rather than a book.

Local library opening hours - find them
Had to choose a library for opening hours, there wasn't a table showing all Bradford Council library opening times, which would be useful and what was requested with the search query.

Local services and information on a map - look at
Front page of 'find my nearest' has no info to say it is Bradford. Some elements of the 'find my nearest' page were slow to load

Open Data - find some
Nothing obvious came up within the search results, but as I didn't know what Open data was I wasn't sure what I was looking for. Again though, not very straight forward to find through the council website again. Disappointing.

Parking fine - pay one
I did not have a parking fine to pay so could not complete the task but finding the page and getting to the point of adding a reference was easy

Planning committee meeting - find when the next one is
From Home Page went to Environment & Planning from Services but then unable to find a link to click on fro committee minutes. Similar issue going from planning applications in top tasks. Also nothing under public information. Eventually found under Your Council but not obviosu from Home Page. Using A-Z ent to p for planning first( not there) but easy to find the page under C, however landing page for comittee minutes does not look user friendly Internal search results 1st opttion that comes up is Public Speaking at area panels this does not make it clear that if you click on this link you will be given another link & then another to find the date maybe an option on the website for this month's meetings? Google search created same issues as internal search results

Public toilets - find them
I searched 'toilets' first and that didn't work. When I typed 'public toilets' I found what I wanted.

Read the council's greenhouse gas emissions report for the previous year
Not the easiest to use and navigate around. The internal search bar comes up with lots of irrelevant pages too so wasn't sure which to click on.

Regulation of children on stage, film, and television - find information
Searched the council website with the same query as google but didn't get anything relevant at all.

Scrutiny committee reports and minutes - find them
Someone less familiar with the site may have found this process more difficult. It was easy to find out about the committees themselves, but navigating to the reports was less logical. The Council Minutes page is not intuitive.

Taxi driver - complain about one
Should be placed within the contact us section on the home page. Not very easy to get to at all, and could see why people would give up.

Taxi driver - complain about one
Should be placed within the contact us section on the home page. Not very easy to get to at all, and could see why people would give up.

Youth clubs in the area - find information
All results eventually took me to the Youth Buzz site, which had all the relevant information. There was no link to this site from the home page.