Test results for West Berkshire Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
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|Number of tests||13||1||13||14||1||42|
|Usability Index (total score ÷ number of tests)||6||1||8||7||8||7|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Blue badge - apply for one
The big, bright, blue icon is very helpful.
Council news - find it
A-Z Needs to be on the front page.
Employment help for people with disabilities - find information on
I couldn't find a specific page for this information on the searches.
Events - find council ones
The front page does not specify 'Events'. Rather you get to the page by clicking 'Find something to do'. Which doesn't stand out to people who know what section they want to find.
Missed bin collection - complain about one
The 'Do this Online' button could be in a slight more obvious position.
Noise nuisance - complain about it
Looking at the 'Crime and Safety' section lead me nowhere, housing, pollution, comments and complains also lead me nowhere. The search got me there instantly.
Open Data - find some
I eventually found Open Data when searching direct from Google. On the site it is called Public datasets and feeds so it is not easily located.
Pothole - report one
The website's internal search returns NO pages when 'pothole' or 'pot hole' is entered. Very bad.
Pothole - report one
There is no clear link to reporting problems or potholes on the Transport & Streets and Roads pages. The form used to report a pothole is very clear and well laid out. Surprised that no pages were returned for my internal search. Maybe I used the wrong search box, but I could only find one search box on the home page.
Supplying the council - find out how
For smaller business, I found a reference to "Winning Council Business - a guide for small businesses". There was nowhere to download it. The text said it was being written but the page was dated 16/01/13. A year ago. The guide should be available by now. For bigger businesses, I was given a link to "Tenders Direct", a national database of tenders not at all focused on West Berkshire. It was easy to find the relevant page on the Council's website, but the information about how to be a supplier to the Council was not there. Had this been a real task, I would have emailed the Council. What goods and services does the Council need? Who should I approach? When? I can't tell.
Taxi licence - apply for one
Could not find the page from the homepage. I tried in the transport section, the business section and jobs section. Wouldn't have thought to look in the 'Crime and Safety' section. Search works wonders though.