Test results for Wakefield Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
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|Number of tests||2||2||2||2||1||9|
|Usability Index (total score ÷ number of tests)||1||6||7||1||8||4|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Housing repair - request one
A google search of Housing Repair Wakefield, returns a website called WDH, I assume Wakefield District Housing but no explanation. The doesn’t appear to be any cross linking from the main council website over to this site, at least not any that I could find.
Senior staff and politicians in the council - find their names
Google turned up right page at top of list. Worth noting that this search is unlikely to find a page with both managers and politicians. Most councils will have separate pages for each list. Internal search did not bring up any relevant page. A to Z had management structure in list - which is probably the best you might expect. Navigation doesn't lead me to the right page. Council and democracy leads to info about councillors but not staff. Overall it's a good looking site and I'm sure usability is not too bad. But, I do have a couple of general points about some irritating features. Clicking council logo on each page does not return you to home page - counter-intuitive. Autostart slider on home page - please resist the temptation to do this. You are hiding content if you use a slider and it's not good for screenreaders. Hate the use of stock photos. You employ 100s of staff. Surely a handful would love to feature on your website pr do they hate working for you so much that they'd be embarrassed.