Test results for Gravesham Borough Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
Grey rows indicate this council is not responsible for this task, but has been tested according to how well it signposts to the correct council.
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|Number of tests||9||9||9||9||6||42|
|Usability Index (total score ÷ number of tests)||7||7||8||8||6||7|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 20 tests, or the site as a whole has had fewer than 100 tests, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Antisocial behaviour - complain about it
Gave up attempting to navigate from the home page of GBC website as too long and hard to use. Categories didn't cover anything to do with ASB. It turned out that ASB was under the 'Housing' section which isn't relavent for non-council tenants. It should be under communities sexction. When finally on the ASB page, lots and lots of long text and information which is likely to cause someone to close the page and not bother to read it.
Bulky waste or other special waste collection - book
Form doesn't take payment. The costings were quite confusing. Bit that actually allows you to book is right at the bottom of the page. Items that can be collected is not that
Council news - find it
I found most things very easy apart from the a-z. i pressed end thinking it would come up with news however it didnt. However news is at the top of the page so wouldnt really need to be on the a-z service search.
Food hygiene problem - report one
Easy access to the food hygiene page but once on the food section, very long and confusing text which states that GBC investigates reports about food hygiene but doesn't indicate how someone can report a problem. More information is available for food businesses; the food section is not designed very well to be made suitable for members of the public as well. Lots of different confusing sections which only food businesses would understand. GBC site for food is 3rd on Google - top 2 are for FSA.
Parking - find out how much it costs
When you type a search term into the internal search box, the results always give a long list of irrelavent and unuseful information including links to policies. The search box hasn't provided a good result to any enquiry I have made.
Petitions - create one
Even though the council is called Gravesham, the area is Gravesend and typing this in Google means it doesn't come top.
Planning application - comment on one
The page is there but it is called Planning Public Access, so it's not that clear that this is how you can comment. The navigation only takes you to a list of pages A to Z.
Taxi driver - complain about one
Gave up on interal A-Z index search as error on page and list failed to load. Internal search result returned a lot of irrelavent items before showing the one I needed.
Voting - register to
Nothing came up for the Google test. When i searched Gravesham though, the page was 3rd in the list.