Test results for Leeds City Council

According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.

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TaskNavigationA-ZGoogleSite searchReadabilityScoreTestsImportance
Address - change mine on council systems
Adult education courses - find informationUntestedDifficultEasyUntested533
Antisocial behaviour - complain about it
Blue badge - apply for one
Broken street lights - report
Bulky waste or other special waste collection - book
Complain about something the council has done
Council housing - apply for it
Council meeting - read the last full council minutesGave upDifficultDifficultEasy453
Council news - find it
Council tax - pay it
Council tax / housing benefit - apply
Council tip - find a nearby one
Councillors - find who mine are
Cycling strategy - find itDifficultDifficultGave upUntested483
Death - register one
Economic condition and strategy for the area - find it
Elections - find out when the next ones areGave upGave upGave upUntested145
Employment help for people with disabilities - find information on
Events - find council ones
Flood protection - find information
Food hygiene problem - report one
Freedom of Information Act request - make oneGave upVery easyVery easyEasy753
Housing repair - request one
Jobs - find a council job
Leisure centres close to me - find one
Leisure discount card - apply for one
Library book - renew
Local history - find out aboutDifficultVery easyVery easyVery easy853
Local library opening hours - find them
Local services and information on a map - look atGave upDifficultVery easyUntested543
Market stall trading - find information about
Meals on Wheels - find information
Missed bin collection - complain about oneEasyVery easyEasyVery easy955
Noise nuisance - complain about it
Open Data - find some
Parking - find out how much it costsVery easyVery easyVery easyUntested1043
Parking fine - pay one
Petitions - create one
Planning application - comment on one
Planning committee meeting - find when the next one is
Planning or building control violation - report one
Planning permission - apply for it
Population and census information - find itGave upGave upGave upUntested141
Pothole - report oneVery easyEasyEasyUntested945
Public toilets - find them
Read the council's greenhouse gas emissions report for the previous year
Regulation of children on stage, film, and television - find information
School places - apply for one
School term dates - find themEasyDifficultEasyUntested643
Scrutiny committee reports and minutes - find themGave upVery easyVery easyUntested643
Senior staff and politicians in the council - find their names
Small business support - find information
Social media accounts - find them
Stopping smoking services - find information
Supplying the council - find out how
Sustainability and climate change - find information on
Taxi driver - complain about oneDifficultDifficultDifficultUntested345
Taxi licence - apply for one
Telephone number - find the main oneGave upGave upGave upUntested145
Trading Standards - complain about a dodgy item from a shopGave upDifficultGave upUntested245
Travellers - find information about them
Tree preservation order - apply for oneGave upDifficultGave upUntested240
Unitary Development Plan / Local Development Plan - find it
Voting - register toEasyVery easyVery easyUntested1045
Vulnerable adult - express concern about one
Vulnerable child - express concern about oneVery easyVery easyVery easyUntested1045
Watch a webcast of a recent council or committee meeting
Welfare reform - find information about
Youth clubs in the area - find information
TotalsNavigationA-ZGoogleSite searchReadabilityScoreTests 
Total scores937711511636437  
Number of tests201920204 83 
Usability Index (total score ÷ number of tests)546695  

About the scores

Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.

The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 20 tests, or the site as a whole has had fewer than 100 tests, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.

The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.

Specific comments made about this council

Adult education courses - find information
If I'd realised that I was supposed to search for "learning opportunities" it would have been much easier to find. Maybe most people search for "learning opportunities" rather than "adult education"? It still seemed quite hard to find specific information about courses - it was all grouped with jobs and apprenticeships,which were given much more prominence on the site.

Cycling strategy - find it
The main heading for the transport section of the site being labelled Parking road and travel rather than the more standard Transport (etc) threw me a little. There may be local evidence supporting the use of non-standard terminology, however. Top search result on Google actually took me to an internal search engine results page for cycling! Internal search results were all .pdf documents.

Cycling strategy - find it
Fact it was hard to find may mean the council doesn't have a cycling strategy or calls it something different

Local services and information on a map - look at
Map services ran very slowly with a generally poor user experience.

Population and census information - find it
Seeing a section under Residents called Neighbourhoods I would have expected to have found this information there. Searches took me to a page which contained the headline numerical population of Leeds, but no detail. Some references to the Leeds Observatory - how might users know this is a hub of data rather than a place people go to look at stars?

Pothole - report one
On the search result page at http://www.leeds.gov.uk/residents/Pages/Faults-with-the-highway.aspx it seems odd to direct users to a different part of the page in the text for the link, rather than just having the link right there.

School term dates - find them
I don't think 'School calendar' is the most obvious terminology to use for school term dates. External search had the top links being a different Leeds council site with the information in a .pdf document. A-Z index entry was labelled School holidays rather than either School calendar or School term dates.

Scrutiny committee reports and minutes - find them
Finding information about any committee other than full council and the committee called Executive Committee was difficult navigating from the home page.

Taxi driver - complain about one
Couldn't find the appropriate page at all by navigation; the page search took me to was quite confusing in the amount of information it was mixing together.

Telephone number - find the main one
It seems there is no main telephone number for this council.

Trading Standards - complain about a dodgy item from a shop
As a resident, if I want to make a complaint about a trader I think I should be able to find the place to do it under Residents rather than under Business. But I couldn't find it under Business anyway. External search takes me to a third party website which I'm unsure of how much confidence I have. As a general point, internal search loses one's search query on the results page, making it difficult for users to modify their query in order to fine tune results.

Tree preservation order - apply for one
Result of the Google search took me to a page which suggested a .pdf download before doing it online; sparse guidance on process. Internal search results were all .pdf documents.