Test results for Cardiff Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
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|Number of tests||2||2||2||2||0||8|
|Usability Index (total score ÷ number of tests)||10||5||9||3||0||7|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Social media accounts - find them
The navigation result was very easy. The social media account (Twitter) was on the right-hand side of the webpage and was clear and visible because there was a big twitter logo on the side (bird). However, the A-Z section needs to be improved because you can' tell which is the relevant part. You don't even know which letter to search. The internal search wasn't helpful and it wasn't relevant. The Google search redirected me to the home page where the contact was written. In this task, the A-Z or Internal search weren't needed because the social media accounts were right at the bottom or on the right-hand side. This is ok but the website as a whole needs to be more organised.
Telephone number - find the main one
The navigation result was very easy because it wasn't necessary to click on anything. All you had to do to find it was to scroll down to the bottom of th epage and it was written clearly and visible for others (including me) to see. The A-Z section was good but maybe if it was more organised, then it would have been easier to find and the font and the case of the letters could be edited (it was all in upper case). However, it is good that Sans Serif fonts were used. On the internal search results, you didn't know which part to click on or which one was relevant. This could be in order of relevance. The Google result was very easy though.