Test results for Derbyshire County Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
Grey rows indicate this council is not responsible for this task, but has been tested according to how well it signposts to the correct council.
Filter within results: or click headings to sort.
|Number of tests||3||0||3||3||1||10|
|Usability Index (total score ÷ number of tests)||7||0||7||5||10||7|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Council news - find it
When using internal search, recommended pages/links took me to different service areas; would be good to have a link to the news room page coming up in the recommended section.
School term dates - find them
Taxi driver - complain about one
3 clicks from the google results page. I had to navigate back to the public facing (rather than taxi driver facing) content (arrived on the licensing pages intially) but LH links were clear and the link to the contact us form easy to find. Didn't complete the transaction as of course I have no complaint! Came via Chromebook - kind of halfway between laptop/ipad/smartphone
Vulnerable adult - express concern about one
Unless you use the term 'vulnerable adult' this information is very hard to find. Even then it seems to point toward policy on different niche websites rather than a clear contact / journey for resolution on the main site.