Test results for City of London
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
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|Number of tests||5||5||4||5||4||23|
|Usability Index (total score ÷ number of tests)||5||5||8||7||7||6|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 20 tests, or the site as a whole has had fewer than 100 tests, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Death - register one
Searching for 'report death' returns less relevant results. Couple of typos on Islington 'registering a death' page e.g. "enter this details into the registrar". Also, "as you will need to give the following information:" at end of 3rd sentence appears misplaced.
Freedom of Information Act request - make one
The online transactions for FOI has a lot of mandatory fields that are completely unnecessary. For example the mandatory selection of titles such as Revereand, Lord and Lady. "Email address (if you would like us to use this)" is perplexing because as a user, I'm not sure what you mean by "if you would like us to use this". I'm assuming about using the email address I've provided to get back in touch with me, otherwise, why else would I be giving this to you? Form uncompleted. I couldn't get to the next screen, using Chrome and it wiped my entry details and took me back to the first screen.This online transaction was not linked to this page https://www.cityoflondon.gov.uk/about-the-city/how-we-work/access-to-information/Pages/default.aspx which in itself is misleading as it should really by 'Freedom of information' a better known term than 'Access to information'. The A-Z was easy enough but the title of the page was a bit confusing "How far is the City of London subject to the Freedom of Information Act 2000?" The readability was hard going, complex and too many pages. The word information is used too much and is very vague.
Taxi driver - complain about one
I can't find any information on the site about how to make this complaint.