Test results for Wandsworth Council

According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.

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TaskNavigationA-ZGoogleSite searchReadabilityScoreTestsImportance
Address - change mine on council systemsDifficultVery easyVery easyEasy8112
Adult education courses - find informationUntestedEasyUntestedEasy830
Antisocial behaviour - complain about itDifficultEasyUntestedVery easy740
Blue badge - apply for oneUntestedVery easyUntestedVery easy1030
Broken street lights - reportVery easyEasyVery easyVery easy8123
Bulky waste or other special waste collection - bookUntestedUntestedUntestedVery easy923
Complain about something the council has doneDifficultUntestedVery easyVery easy784
Council housing - apply for itUntestedUntestedUntestedDifficult425
Council meeting - read the last full council minutesUntestedUntestedUntestedEasy621
Council news - find itUntestedUntestedUntestedVery easy1025
Council tax - pay itVery easyUntestedVery easyVery easy1043
Council tax / housing benefit - applyUntestedUntestedUntestedEasy623
Council tip - find a nearby oneVery easyVery easyUntestedEasy943
Councillors - find who mine areUntestedUntestedUntestedEasy923
Cycling strategy - find itUntestedUntestedEasyEasy735
Death - register oneVery easyVery easyVery easyVery easy1050
Economic condition and strategy for the area - find itGave upGave upGave upVery hard1103
Elections - find out when the next ones areGave upGave upGave upUntested143
Employment help for people with disabilities - find information onGave upGave upDifficultVery easy573
Events - find council onesUntestedUntestedUntestedEasy823
Flood protection - find informationUntestedUntestedUntestedVery easy725
Food hygiene problem - report oneVery easyUntestedDifficultVery easy774
Freedom of Information Act request - make oneUntestedGave upEasyVery easy874
Housing repair - request oneDifficultEasyVery easyUntested845
Jobs - find a council jobVery easyVery easyVery easyVery easy10103
Leisure centres close to me - find oneUntestedUntestedUntestedVery easy1025
Leisure discount card - apply for oneUntestedUntestedUntestedUntested113
Library book - renewVery easyUntestedVery easyVery easy1041
Local history - find out aboutUntestedUntestedEasyVery easy933
Local library opening hours - find themUntestedVery easyVery easyVery easy1043
Local services and information on a map - look atUntestedUntestedVery easyEasy733
Market stall trading - find information aboutDifficultDifficultUntestedEasy643
Meals on Wheels - find informationGave upVery easyVery easyEasy653
Missed bin collection - complain about oneVery easyVery easyVery easyVery easy1053
Noise nuisance - complain about itDifficultUntestedDifficultDifficult443
Open Data - find someUntestedUntestedUntestedVery easy1023
Parking - find out how much it costsUntestedUntestedUntestedVery easy723
Parking fine - pay oneDifficultVery easyVery easyEasy855
Petitions - create oneUntestedUntestedEasyEasy733
Planning application - comment on oneVery easyVery easyVery easyUntested1043
Planning committee meeting - find when the next one isUntestedUntestedGave upUntested123
Planning or building control violation - report oneVery easyVery easyVery easyVery easy955
Planning permission - apply for itVery easyUntestedUntestedVery easy1031
Population and census information - find itUntestedUntestedVery easyUntested1023
Pothole - report oneVery easyEasyEasyVery easy953
Public toilets - find themUntestedDifficultUntestedEasy733
Read the council's greenhouse gas emissions report for the previous yearDifficultEasyDifficultEasy751
Regulation of children on stage, film, and television - find informationUntestedUntestedUntestedEasy823
School places - apply for oneEasyEasyVery easyEasy953
School term dates - find themVery easyEasyEasyVery easy953
Scrutiny committee reports and minutes - find themEasyDifficultDifficultDifficult653
Senior staff and politicians in the council - find their namesEasyEasyEasyDifficult753
Small business support - find informationEasyDifficultVery easyEasy853
Social media accounts - find themVery easyDifficultEasyEasy853
Stopping smoking services - find informationUntestedDifficultEasyUntested733
Supplying the council - find out howVery easyUntestedEasyVery easy943
Sustainability and climate change - find information onDifficultUntestedVery easyVery easy943
Taxi driver - complain about oneEasyUntestedUntestedEasy833
Taxi licence - apply for oneEasyUntestedUntestedVery easy933
Telephone number - find the main oneVery easyUntestedUntestedEasy933
Trading Standards - complain about a dodgy item from a shopEasyUntestedUntestedUntested623
Travellers - find information about themUntestedUntestedUntestedDifficult623
Tree preservation order - apply for oneUntestedUntestedVery easyVery easy933
Unitary Development Plan / Local Development Plan - find itVery easyVery easyVery easyVery easy1053
Voting - register toVery easyEasyVery easyEasy953
Vulnerable adult - express concern about oneEasyUntestedUntestedEasy833
Vulnerable child - express concern about oneUntestedUntestedUntestedEasy823
Watch a webcast of a recent council or committee meetingVery easyVery easyVery easyVery easy1053
Welfare reform - find information aboutVery easyVery easyVery easyVery easy1083
Youth clubs in the area - find informationVery easyUntestedVery easyEasy943
TotalsNavigationA-ZGoogleSite searchReadabilityScoreTests 
Total scores5103162473565281957  
Number of tests8247395071 289 
Usability Index (total score ÷ number of tests)676777  

About the scores

Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.

The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 20 tests, or the site as a whole has had fewer than 100 tests, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.

The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.

Specific comments made about this council

Address - change mine on council systems
Without signal sign on I think this task got a bit more complex. It was easy to find information if I looked specifically for council tax or parking, there was no 'general page'. Maybe it would be useful to have something?

Address - change mine on council systems
Although I searched for an A in the A-Z section. I did find it however under C which was my next assumption.

Broken street lights - report
Navigation result: Within "Roads and streets" there should be a link towards the help for street lights and street problems.

Broken street lights - report
I did an experiment to see whether a Google search would lead to the form if you mentioned a district (i.e Balham) and a specific Road. There was success! It either lead to Roadworks (which has a link) or GOV.UK

Council tip - find a nearby one
I think this page could be formatted better - it could even be added to 'Recycling banks' directory 'Banks and tips' or something similar?

Food hygiene problem - report one
Navigation result: Unable to find anything on food hygiene problem via the navigation, checked on "health and social care" but still nothing. Internal: searched "food unsafe problem" and did not link me to anything relevant towards food hygiene yet it links with hygiene but is an easier term.

Housing repair - request one
A-Z: Checked under H for Housing. Expected "Housing repairs". But it's not there. Search google: First result wasn't relevant.

Library book - renew
google was unavailable at this point in time.

Meals on Wheels - find information
Searchinig was great navigating was impossible

Parking fine - pay one
Fix entry in the A - Z this is confusing as it talks about parking zones

Planning application - comment on one
No 'view planning application' in a to z, but I agree with that.

Planning or building control violation - report one
Navigation result: when pressing the "Environment and planning" services tab i get to "Building control" i struggle to know which one to press to report a problem It could be hard for people with less experience with computers, to know which one to go to.

Pothole - report one
google search + internal search: there is unrelevant posts above the relevant link, the help page needs to be priority otherwise it will make things harder to report.

Trading Standards - complain about a dodgy item from a shop
Went to business, "Citizens Advice Bureau" which took me to CAB Trading standards page. Should link to the "Reporting a problem to Trading Standards" page, rather than the landing page above it. http://www.adviceguide.org.uk/england/consumer_e/consumer_protection_for_the_consumer_e/protection_trading_standards_e/reporting_a_problem_to_trading_standards.htm I am wondering if I can report stuff to the Trading standards office in the Council. Not sure where it should sit in the navigation. None of them fit well. Rather than Business, should it be Community, as it is for the consumer not the business. We can add a related link back... In the A-Z, there is a form to "Report trading standards problems" - think it goes to CAB.. not sure. Form needs to say what it does and where it goes and how it gets actioned. Found a link to a relevant page from here. Link text should change to be more action focused. There are different links to different (external) forms on this page.