Test results for Wandsworth Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
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|Address - change mine on council systems||Difficult||Difficult||Very easy||Very easy||Easy||8||11||2|
|Adult education courses - find information||Easy||Untested||Easy||Untested||Easy||8||3||0|
|Antisocial behaviour - complain about it||Difficult||Difficult||Easy||Untested||Very easy||7||4||0|
|Blue badge - apply for one||Very easy||Untested||Very easy||Untested||Very easy||10||3||0|
|Broken street lights - report||Difficult||Very easy||Easy||Very easy||Very easy||8||12||3|
|Bulky waste or other special waste collection - book||Easy||Untested||Untested||Untested||Very easy||9||2||3|
|Complain about something the council has done||Difficult||Difficult||Untested||Very easy||Very easy||7||8||4|
|Council housing - apply for it||Difficult||Untested||Untested||Untested||Difficult||4||2||5|
|Council meeting - read the last full council minutes||Difficult||Untested||Untested||Untested||Easy||6||2||1|
|Council news - find it||Very easy||Untested||Untested||Untested||Very easy||10||2||5|
|Council tax - pay it||Very easy||Very easy||Untested||Very easy||Very easy||10||4||3|
|Council tax / housing benefit - apply||Difficult||Untested||Untested||Untested||Easy||6||2||3|
|Council tip - find a nearby one||Easy||Very easy||Very easy||Untested||Easy||9||4||3|
|Councillors - find who mine are||Very easy||Untested||Untested||Untested||Easy||9||2||3|
|Cycling strategy - find it||Difficult||Untested||Untested||Easy||Easy||7||3||5|
|Death - register one||Very easy||Very easy||Very easy||Very easy||Very easy||10||5||0|
|Economic condition and strategy for the area - find it||Gave up||Gave up||Gave up||Gave up||Very hard||1||10||3|
|Elections - find out when the next ones are||Gave up||Gave up||Gave up||Gave up||Untested||1||4||3|
|Employment help for people with disabilities - find information on||Difficult||Gave up||Gave up||Difficult||Very easy||5||7||3|
|Events - find council ones||Easy||Untested||Untested||Untested||Easy||8||2||3|
|Flood protection - find information||Difficult||Untested||Untested||Untested||Very easy||7||2||5|
|Food hygiene problem - report one||Gave up||Very easy||Untested||Difficult||Very easy||7||7||4|
|Freedom of Information Act request - make one||Very easy||Untested||Gave up||Easy||Very easy||8||7||4|
|Housing repair - request one||Easy||Difficult||Easy||Very easy||Untested||8||4||5|
|Jobs - find a council job||Very easy||Very easy||Very easy||Very easy||Very easy||10||10||3|
|Leisure centres close to me - find one||Very easy||Untested||Untested||Untested||Very easy||10||2||5|
|Leisure discount card - apply for one||Gave up||Untested||Untested||Untested||Untested||1||1||3|
|Library book - renew||Very easy||Very easy||Untested||Very easy||Very easy||10||4||1|
|Local history - find out about||Easy||Untested||Untested||Easy||Very easy||9||3||3|
|Local library opening hours - find them||Very easy||Untested||Very easy||Very easy||Very easy||10||4||3|
|Local services and information on a map - look at||Difficult||Untested||Untested||Very easy||Easy||7||3||3|
|Market stall trading - find information about||Easy||Difficult||Difficult||Untested||Easy||6||4||3|
|Meals on Wheels - find information||Gave up||Gave up||Very easy||Very easy||Easy||6||5||3|
|Missed bin collection - complain about one||Very easy||Very easy||Very easy||Very easy||Very easy||10||5||3|
|Noise nuisance - complain about it||Difficult||Difficult||Untested||Difficult||Difficult||4||4||3|
|Open Data - find some||Very easy||Untested||Untested||Untested||Very easy||10||2||3|
|Parking - find out how much it costs||Difficult||Untested||Untested||Untested||Very easy||7||2||3|
|Parking fine - pay one||Easy||Difficult||Very easy||Very easy||Easy||8||5||5|
|Petitions - create one||Difficult||Untested||Untested||Easy||Easy||7||3||3|
|Planning application - comment on one||Very easy||Very easy||Very easy||Very easy||Untested||10||4||3|
|Planning committee meeting - find when the next one is||Gave up||Untested||Untested||Gave up||Untested||1||2||3|
|Planning or building control violation - report one||Difficult||Very easy||Very easy||Very easy||Very easy||9||5||5|
|Planning permission - apply for it||Very easy||Very easy||Untested||Untested||Very easy||10||3||1|
|Population and census information - find it||Very easy||Untested||Untested||Very easy||Untested||10||2||3|
|Pothole - report one||Very easy||Very easy||Easy||Easy||Very easy||9||5||3|
|Public toilets - find them||Easy||Untested||Difficult||Untested||Easy||7||3||3|
|Read the council's greenhouse gas emissions report for the previous year||Very easy||Difficult||Easy||Difficult||Easy||7||5||1|
|Regulation of children on stage, film, and television - find information||Easy||Untested||Untested||Untested||Easy||8||2||3|
|School places - apply for one||Very easy||Easy||Easy||Very easy||Easy||9||5||3|
|School term dates - find them||Very easy||Very easy||Easy||Easy||Very easy||9||5||3|
|Scrutiny committee reports and minutes - find them||Easy||Easy||Difficult||Difficult||Difficult||6||5||3|
|Senior staff and politicians in the council - find their names||Easy||Easy||Easy||Easy||Difficult||7||5||3|
|Small business support - find information||Very easy||Easy||Difficult||Very easy||Easy||8||5||3|
|Social media accounts - find them||Very easy||Very easy||Difficult||Easy||Easy||8||5||3|
|Stopping smoking services - find information||Very easy||Untested||Difficult||Easy||Untested||7||3||3|
|Supplying the council - find out how||Easy||Very easy||Untested||Easy||Very easy||9||4||3|
|Sustainability and climate change - find information on||Very easy||Difficult||Untested||Very easy||Very easy||9||4||3|
|Taxi driver - complain about one||Easy||Easy||Untested||Untested||Easy||8||3||3|
|Taxi licence - apply for one||Easy||Easy||Untested||Untested||Very easy||9||3||3|
|Telephone number - find the main one||Very easy||Very easy||Untested||Untested||Easy||9||3||3|
|Trading Standards - complain about a dodgy item from a shop||Difficult||Easy||Untested||Untested||Untested||6||2||3|
|Travellers - find information about them||Easy||Untested||Untested||Untested||Difficult||6||2||3|
|Tree preservation order - apply for one||Easy||Untested||Untested||Very easy||Very easy||9||3||3|
|Unitary Development Plan / Local Development Plan - find it||Easy||Very easy||Very easy||Very easy||Very easy||10||5||3|
|Voting - register to||Easy||Very easy||Easy||Very easy||Easy||9||5||3|
|Vulnerable adult - express concern about one||Easy||Easy||Untested||Untested||Easy||8||3||3|
|Vulnerable child - express concern about one||Easy||Untested||Untested||Untested||Easy||8||2||3|
|Watch a webcast of a recent council or committee meeting||Easy||Very easy||Very easy||Very easy||Very easy||10||5||3|
|Welfare reform - find information about||Very easy||Very easy||Very easy||Very easy||Very easy||10||8||3|
|Youth clubs in the area - find information||Easy||Very easy||Untested||Very easy||Easy||9||4||3|
|Number of tests||82||47||39||50||71||289|
|Usability Index (total score ÷ number of tests)||6||7||6||7||7||7|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Address - change mine on council systems
Without signal sign on I think this task got a bit more complex. It was easy to find information if I looked specifically for council tax or parking, there was no 'general page'. Maybe it would be useful to have something?
Address - change mine on council systems
Although I searched for an A in the A-Z section. I did find it however under C which was my next assumption.
Broken street lights - report
Navigation result: Within "Roads and streets" there should be a link towards the help for street lights and street problems.
Broken street lights - report
I did an experiment to see whether a Google search would lead to the form if you mentioned a district (i.e Balham) and a specific Road. There was success! It either lead to Roadworks (which has a link) or GOV.UK
Council tip - find a nearby one
I think this page could be formatted better - it could even be added to 'Recycling banks' directory 'Banks and tips' or something similar?
Food hygiene problem - report one
Navigation result: Unable to find anything on food hygiene problem via the navigation, checked on "health and social care" but still nothing. Internal: searched "food unsafe problem" and did not link me to anything relevant towards food hygiene yet it links with hygiene but is an easier term.
Housing repair - request one
A-Z: Checked under H for Housing. Expected "Housing repairs". But it's not there. Search google: First result wasn't relevant.
Library book - renew
google was unavailable at this point in time.
Meals on Wheels - find information
Searchinig was great navigating was impossible
Parking fine - pay one
Fix entry in the A - Z this is confusing as it talks about parking zones
Planning application - comment on one
No 'view planning application' in a to z, but I agree with that.
Planning or building control violation - report one
Navigation result: when pressing the "Environment and planning" services tab i get to "Building control" i struggle to know which one to press to report a problem It could be hard for people with less experience with computers, to know which one to go to.
Pothole - report one
google search + internal search: there is unrelevant posts above the relevant link, the help page needs to be priority otherwise it will make things harder to report.
Trading Standards - complain about a dodgy item from a shop
Went to business, "Citizens Advice Bureau" which took me to CAB Trading standards page. Should link to the "Reporting a problem to Trading Standards" page, rather than the landing page above it. http://www.adviceguide.org.uk/england/consumer_e/consumer_protection_for_the_consumer_e/protection_trading_standards_e/reporting_a_problem_to_trading_standards.htm I am wondering if I can report stuff to the Trading standards office in the Council. Not sure where it should sit in the navigation. None of them fit well. Rather than Business, should it be Community, as it is for the consumer not the business. We can add a related link back... In the A-Z, there is a form to "Report trading standards problems" - think it goes to CAB.. not sure. Form needs to say what it does and where it goes and how it gets actioned. Found a link to a relevant page from here. Link text should change to be more action focused. There are different links to different (external) forms on this page.