Test results for City of Edinburgh Council

According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.

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TaskNavigationA-ZGoogleSite searchReadabilityScoreTestsImportance
Address - change mine on council systems
Adult education courses - find information
Antisocial behaviour - complain about itVery easyVery easyVery easyUntested943
Blue badge - apply for one
Broken street lights - reportVery easyVery easyVery easyUntested1043
Bulky waste or other special waste collection - book
Complain about something the council has done
Council housing - apply for itDifficultDifficultDifficultUntested443
Council meeting - read the last full council minutes
Council news - find it
Council tax - pay itEasyEasyEasyUntested845
Council tax / housing benefit - apply
Council tip - find a nearby oneVery easyVery easyVery easyUntested1045
Councillors - find who mine are
Cycling strategy - find itGave upGave upGave upUntested243
Death - register one
Economic condition and strategy for the area - find it
Elections - find out when the next ones are
Employment help for people with disabilities - find information on
Events - find council onesGave upGave upGave upUntested145
Flood protection - find informationVery easyVery easyEasyUntested945
Food hygiene problem - report one
Freedom of Information Act request - make oneVery easyVery easyVery easyUntested1045
Housing repair - request one
Jobs - find a council job
Leisure centres close to me - find oneEasyVery easyVery easyVery easy1053
Leisure discount card - apply for oneGave upVery easyGave upUntested343
Library book - renew
Local history - find out about
Local library opening hours - find them
Local services and information on a map - look at
Market stall trading - find information about
Meals on Wheels - find information
Missed bin collection - complain about one
Noise nuisance - complain about it
Open Data - find some
Parking - find out how much it costs
Parking fine - pay oneEasyVery easyEasyEasy951
Petitions - create one
Planning application - comment on oneDifficultDifficultDifficultUntested673
Planning committee meeting - find when the next one is
Planning or building control violation - report one
Planning permission - apply for itVery easyVery easyVery easyUntested1045
Population and census information - find it
Pothole - report one
Public toilets - find themVery easyUntestedUntestedVery easy1023
Read the council's greenhouse gas emissions report for the previous year
Regulation of children on stage, film, and television - find information
School places - apply for one
School term dates - find them
Scrutiny committee reports and minutes - find themGave upVery easyVery easyUntested843
Senior staff and politicians in the council - find their names
Small business support - find information
Social media accounts - find themGave upGave upUntestedEasy445
Stopping smoking services - find information
Supplying the council - find out howEasyVery easyEasyUntested943
Sustainability and climate change - find information on
Taxi driver - complain about oneGave upGave upGave upUntested145
Taxi licence - apply for one
Telephone number - find the main one
Trading Standards - complain about a dodgy item from a shop
Travellers - find information about themGave upGave upGave upUntested143
Tree preservation order - apply for one
Unitary Development Plan / Local Development Plan - find itEasyEasyEasyUntested643
Voting - register toVery easyUntestedVery easyEasy743
Vulnerable adult - express concern about one
Vulnerable child - express concern about one
Watch a webcast of a recent council or committee meeting
Welfare reform - find information about
Youth clubs in the area - find information
TotalsNavigationA-ZGoogleSite searchReadabilityScoreTests 
Total scores12213713913544577  
Number of tests222320215 91 
Usability Index (total score ÷ number of tests)667696  

About the scores

Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.

The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 20 tests, or the site as a whole has had fewer than 100 tests, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.

The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.

Specific comments made about this council

Broken street lights - report
I don't personally like 'report it' tabs on home pages, but since that's a personal opinion I didn't mark it down for this!

Council housing - apply for it
Getting to the application form was very easy. However, there was no online application process, but more critically, the form to download was a .pdf document meaning the only way to complete it would be to print it out and write on it, rather than being able to fill it on one's own computer had it been a word document.

Council tax - pay it
Navigation was clear enough, but there was at least one redundant intermediate page between clicking the link 'pay council tax online' and getting to the payment form.

Cycling strategy - find it
Nearest I got to it navigating from the home page was something called the Active Travel Action Plan. The general 'page x of y' method of presenting information is very poor indeed.

Flood protection - find information
Was under Planning and Environment - separating the Environment from Planning in the menu structure would have made it easier still.

Freedom of Information Act request - make one
Adopting the UK-standard wording 'Freedom of Information' on the navigation rather than their own 'Access to information' would have made this easier.

Leisure discount card - apply for one
Seems to be an external organisation with an external website managing leisure facilities for Edinburgh, however the council website should still signpost to this.

Planning application - comment on one
Required me to be registered and logged in in order to make a comment.

Social media accounts - find them
Pages on social media acceptable policies - a hectoring tone. No actual links to social media accounts found. Google search call up a "social media accounts" link, but it's a 404 - page not found.

Taxi driver - complain about one
Search took me to a page which initially looked promising, but on further reading seemed to be more about objecting to an application being made for a taxi licence rather than complaining about a specific driver.

Unitary Development Plan / Local Development Plan - find it
Was easy to find looking under Local plan in the A-Z index, but no entry under UDP, and it seems odd for it to be under Business rather than Planning in the menu structure.