Test results for Pendle Council

According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.

Grey rows indicate this council is not responsible for this task, but has been tested according to how well it signposts to the correct council.

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TaskNavigationA-ZGoogleSite searchReadabilityScoreTestsImportance
Address - change mine on council systems
Adult education courses - find informationUntestedUntestedGave upUntested123
Antisocial behaviour - complain about itGave upGave upGave upDifficult253
Blue badge - apply for one
Broken street lights - report
Bulky waste or other special waste collection - book
Complain about something the council has doneDifficultEasyUntestedDifficult443
Council housing - apply for it
Council meeting - read the last full council minutes
Council news - find itEasyDifficultGave upUntested443
Council tax - pay it
Council tax / housing benefit - apply
Council tip - find a nearby oneUntestedDifficultGave upDifficult343
Councillors - find who mine are
Cycling strategy - find it
Death - register one
Economic condition and strategy for the area - find it
Elections - find out when the next ones are
Employment help for people with disabilities - find information on
Events - find council ones
Flood protection - find informationVery easyUntestedVery easyVery easy843
Food hygiene problem - report one
Freedom of Information Act request - make one
Housing repair - request one
Jobs - find a council job
Leisure centres close to me - find oneGave upUntestedUntestedDifficult333
Leisure discount card - apply for oneGave upGave upGave upDifficult253
Library book - renewGave upUntestedGave upUntested133
Local history - find out about
Local library opening hours - find themGave upUntestedGave upUntested133
Local services and information on a map - look atGave upUntestedUntestedVery hard133
Market stall trading - find information about
Meals on Wheels - find information
Missed bin collection - complain about one
Noise nuisance - complain about itDifficultDifficultDifficultVery hard353
Open Data - find some
Parking - find out how much it costsVery easyVery easyVery easyUntested1043
Parking fine - pay one
Petitions - create one
Planning application - comment on one
Planning committee meeting - find when the next one isGave upGave upGave upDifficult253
Planning or building control violation - report one
Planning permission - apply for it
Population and census information - find it
Pothole - report one
Public toilets - find them
Read the council's greenhouse gas emissions report for the previous year
Regulation of children on stage, film, and television - find information
School places - apply for one
School term dates - find them
Scrutiny committee reports and minutes - find them
Senior staff and politicians in the council - find their names
Small business support - find information
Social media accounts - find them
Stopping smoking services - find information
Supplying the council - find out how
Sustainability and climate change - find information on
Taxi driver - complain about one
Taxi licence - apply for oneGave upUntestedUntestedDifficult233
Telephone number - find the main oneEasyVery easyVery easyVery easy853
Trading Standards - complain about a dodgy item from a shop
Travellers - find information about them
Tree preservation order - apply for one
Unitary Development Plan / Local Development Plan - find it
Voting - register to
Vulnerable adult - express concern about one
Vulnerable child - express concern about one
Watch a webcast of a recent council or committee meeting
Welfare reform - find information about
Youth clubs in the area - find informationGave upUntestedGave upUntested133
TotalsNavigationA-ZGoogleSite searchReadabilityScoreTests 
Total scores3653434350225  
Number of tests171591311 65 
Usability Index (total score ÷ number of tests)245353  

About the scores

Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.

The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.

The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.

Specific comments made about this council

Antisocial behaviour - complain about it - 2020-08-18
Requiring contact details in order to report antisocial behaviour is an absolute no-no.

Complain about something the council has done - 2020-08-18
I'm genuinely shocked to have been unable to find a complaint or contact form navigating from the home page! When I did find the complaints form via the A-Z index (which itself I stumbled upon purely by accident) I was further shocked to discover giving my personal details is mandatory in order to complain, which is surely a data protection breach? The internal search took me to a very long page talking about service standards before I could see the link to the form

Council news - find it - 2020-08-18
Why does the home page link to the news room take me to a page with one sentence telling me to visit the news room? And oh my eyes when I get to the news room site - it's like Blogspot.

Council tip - find a nearby one - 2020-08-18
I nearly missed seeing the link on the page, because all the links on all the pages leading up to it are in a random order.

Flood protection - find information - 2020-08-18
Good information that's easy to find, especially considering the borough council isn't responsible for this service.

Leisure centres close to me - find one - 2020-08-18
Why is Nelson's leisure centre called 'Pendle Wavelengths'? And why is Colne's leisure centre called 'Feelgood Factory'?

Leisure discount card - apply for one - 2020-08-18
Pendle Leisure Trust website home page looks like a Geocities 1996 website. I found information about the existence of some kind of membership scheme, but I gave up trying to find a link to actually apply for it.

Library book - renew - 2020-08-18
No signposting to the county council website for any library services

Local library opening hours - find them - 2020-08-18
No signposting to the county council at all

Noise nuisance - complain about it - 2020-08-18
How do I know whether or not the property in question is a Housing Pendle/ Together housing property? How do I know what the 'postal town' of the property in question is?

Parking - find out how much it costs - 2020-08-18
Props to the council for making parking free, to be fair.

Planning committee meeting - find when the next one is - 2020-08-18
When I eventually found a page about something to do with planning committees, how do I know which area committee might be the relevant committee?

Taxi licence - apply for one - 2020-08-18
I had to click through many pages to eventually discover it's not an online form.

Youth clubs in the area - find information - 2020-08-18
No signposting to the county council at all