Test results for Cambridgeshire County Council
According to our records, this website hasn't had a major update since it was first registered with us - webteam members can update this information themselves.
Grey rows indicate this council is not responsible for this task, but has been tested according to how well it signposts to the correct council.
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|Number of tests||17||7||11||14||11||60|
|Usability Index (total score ÷ number of tests)||6||4||7||6||9||6|
About the scores
Each task can be tested according to five different criteria - navigation from the home page, navigation using the A-Z directory (where present), searching on Google, searching using the site's internal search, and the readability of the page. Scores are assigned according to 10 = Very easy, 8 = Easy, 4 = Difficult, and 1 = Gave up. As more users complete any given test, the score for each aspect of each task becomes a mean average of all the individual testers scores, and thus the more tests are completed the more reliable an indication of the usability of the website can be seen. The total scores in the table are thus the sum of the averaged scores for the whole suite of tasks which have been tested.
The Usability Index is the sum of the scores of all the tests which have been carried out, divided by the number of tests which have been taken for this council, resulting in an index score between 1 and 10, with 6 being the score which a nominallly usable website with room for improvement might be expected to achieve. If any criteria have had fewer than 15 tests, or the site as a whole has had fewer than 50 individually tested items, the final Index scores are shown in a grey background to indicate insufficient testing for the result to be a reliable indicator.
The Importance column shows the mean average of how important all the testers considered the ability to complete this task to be, ranging from 0 = Unimportant to 5 = Very important.
Specific comments made about this council
Adult education courses - find information
Internal search took me to "learning centres" page. From there I found the Adult education page which was a level up. I could not find a single list of courses availble but the search for courses was good.
Broken street lights - report
A-Z is at bottom of page so not very prominent & streetlighting not listed. Google result - #2 (district council page is #1)
Council tax - pay it
The three possible search methods were very good as they were all rated as 'Very Easy'. However, there wasn't an A-Z search box on the website. Even though for this task it wasn't necessary, for others, this may be needed to make it easier for people to search. Overall, the three present options were very helpful and useful. These were near the top and were relevant so this was good. Like I stated before, the only improvement would be to add a A-Z index service.
Councillors - find who mine are
It's good that you can click on a map, but the usability of the map product itself is very poor. In 2018, an online map should behave like Google Maps does. What's with the rotating fan for several seconds in the top right corner whenever a page is loaded?
Local services and information on a map - look at
map is laggy and hard to navigate through
Meals on Wheels - find information
A top result on the internal search for 'meals on wheels' was Help with cost for music education. I assume this council doesn't provide this service, but since the perception of most people might be that it's still a social care service provided by the council, the council website should at least signpost people to the agency which does provide the service.
Population and census information - find it
The search box on your A to Z pages can't be submitted by hitting Return. You have to click. This is an accessibility problem.
Taxi driver - complain about one
I found the general complaints form quite easily, but not for the specific task.
Tree preservation order - apply for one
Internal search for tree preservation orders gave as 'Top Results' Youth Offending Service, Digitisation and Scanning, and Document conservation service amongst other links.