Test results for Vulnerable child - express concern about one
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.
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Council | Navigation | A-Z | Site search | Score | Tests | Importance | |
---|---|---|---|---|---|---|---|
Birmingham City Council | Very easy | Gave up | Easy | Easy | 8 | 3 | |
Birmingham City Council | Very easy | Gave up | Easy | Easy | 8 | 3 | |
Birmingham City Council | Easy | Very easy | Very easy | Very easy | 3 | 3 | |
Bracknell Forest Council | Easy | Easy | Difficult | Difficult | 8 | 3 | |
Brent Council | Difficult | Very easy | Difficult | Difficult | 3 | 3 | |
Buckinghamshire County Council | Easy | Easy | Very easy | Very easy | 11 | 3 | |
Cheshire East Council | Gave up | Gave up | Gave up | Gave up | -12 | 3 | |
Coventry City Council | Easy | Difficult | Easy | Difficult | 8 | 3 | |
Coventry City Council | Very easy | Very easy | Very easy | Very easy | 5 | 3 | |
Harrow Council | Untested | ||||||
Leeds City Council | Very easy | Very easy | Very easy | Very easy | 20 | 5 | |
Liverpool City Council | Easy | Very easy | Very easy | Very easy | 18 | 3 | |
London Borough of Hounslow | Difficult | Easy | Easy | Difficult | 8 | 1 | |
Manchester City Council | Easy | Very easy | Easy | Easy | 9 | 3 | |
Newcastle City Council | Very easy | Very easy | Very easy | Easy | 13 | 3 | |
Northumberland County Council | Very easy | Difficult | Easy | Easy | 12 | 3 | |
Nottingham City Council | Difficult | Difficult | Very easy | Difficult | 3 | 5 | |
Plymouth City Council | Easy | Very easy | Easy | Easy | 9 | 3 | |
Sandwell Metropolitan Borough Council | Easy | Very easy | Very easy | Very easy | 18 | 5 | |
Wandsworth Council | Easy | Very easy | Very easy | Very easy | 3 | 3 | |
Wychavon District Council | Gave up | Very easy | Difficult | Gave up | -5 | 3 |
Specific comments made about this task
Birmingham City Council - 2013-12-02
Internal search led to a bit of a potential confusion with adults
Birmingham City Council - 2016-07-18
Do I need to know all about MASH in order to make a report? There were various options for phones and email, but I would have preferred an online form
Bracknell Forest Council - 2014-03-18
Only option given is to phone
Brent Council - 2014-05-27
The search term vulnerable child doesn't come up. The language used in searches is more colloquial than the text book type language used in the above example so a non professional might find it difficult to get to the department they are looking for.
Buckinghamshire County Council - 2014-02-11
Easy to find Child Protection under A-Z but the A-Z results loaded very slowly
Cheshire East Council - 2015-07-15
Vulnerable adult was easy to find, but no information on a vulnerable child.
Harrow Council - 2013-12-03
Under health and social care - may not necessarily be the best place these days; search didn't find 'report child abuse'
Liverpool City Council - 2013-12-17
Was under health and social care on home page - may not be the best heading nowadays.
Newcastle City Council - 2015-01-30
The internal search was easy to use but it requires you to use the correct terminology to find the right pages. The same applies for using Google.
Northumberland County Council - 2020-04-16
The Navigation result was simple as the "Worried about an Adult or Child" was displayed on the home page. The A-Z index displayed it under the letter "W", would be easier to find under the letter "C" for Child, "V" for Vulnerable or "R" for Report
Nottingham City Council - 2014-12-08
Not obvious where to report concern about vulnerable child. The 'Social Care' listing in the A-Z of services on the Internet takes you to information all about adult social care. The childrens social care duty function is now under 'Childrens & Families Direct' which has a separate listing in the A-Z of services. Why doesn't this come under social care? A member of the public would not know this. In addition the link on the Internet takes you to information on the Intranet. A member of the public would not have access to this.
Wychavon District Council - 2017-07-20
At least the Google search brought up a page about safeguarding, although that is a jargon term. I also had to read through to find the information about how to phone up to report a concern.