Test results for Taxi licence - apply for one

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

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CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Birmingham City CouncilDifficultEasyGave up23
Birmingham City CouncilEasyEasyEasy123
Birmingham City CouncilVery easyVery easyVery easy200
Birmingham City CouncilUntestedUntestedUntested13
Bracknell Forest CouncilVery easyVery easyEasy161
Cambridge City CouncilGave upUntestedEasy15
Carlisle City CouncilUntestedUntestedUntested-33
Carlisle City CouncilUntestedVery easyUntested101
Cheshire East CouncilVery easyVery easyVery easy183
Clackmannanshire CouncilDifficultVery easyVery easy140
Coventry City CouncilDifficultVery easyVery easy163
Coventry City CouncilVery easyVery easyVery easy203
Coventry City CouncilVery easyVery easyEasy160
Glasgow City CouncilDifficultUntestedEasy53
Great Yarmouth Borough CouncilVery easyUntestedUntested105
Great Yarmouth Borough CouncilEasyEasyEasy123
Great Yarmouth Borough CouncilEasyEasyEasy123
Harrow CouncilUntestedUntestedGave up-63
Lambeth CouncilGave upDifficultGave up-80
Liverpool City CouncilVery easyVery easyEasy183
London Borough of LewishamVery easyVery easyVery easy200
Manchester City CouncilUntestedVery easyVery easy153
Newcastle City CouncilDifficultDifficultDifficult40
Norwich City CouncilEasyUntestedUntested45
Scottish Borders CouncilEasyUntestedEasy33
South Tyneside CouncilUntestedUntestedVery easy103
Stirling CouncilEasyVery easyGave up60
Tamworth Borough CouncilUntestedVery easyVery easy131
Torridge District CouncilEasyEasyEasy63
Wandsworth CouncilEasyUntestedUntested63
Welwyn Hatfield Borough CouncilVery easyVery easyVery easy203
West Berkshire CouncilUntestedEasyVery easy51

Specific comments made about this task

Birmingham City Council
Page was a bit fiddly to find, and then when I did find it the information about the form was buried amongst a lot of other information, and the form turned out to be a .pdf which I had to print out and fill in by hand

Bracknell Forest Council
not an online transaction

Clackmannanshire Council
It was easy to find the main taxi licence page, however I was directed to another page to download the form and the fees weren't listed anywhere on the page.

Coventry City Council
Because I've stated that they were very easy, this part of the web was very well organised and structured. Everything was in specific headings so there isn't much to say apart from that it was a really easy and straight forward task.

Coventry City Council
There is no online form for this. The reason for this as per the website is 'the applicant is still required to contact the Taxi Licensing Office to be sent an application form to submit with their application in person at the Taxi Licensing Office'. If this is statutory then fair enough but if it can be changed to pure web form it would be a much more elegant (and quicker and cheaper) process.

Glasgow City Council
It's easy(ish) to find but then you can't do it online and there are just a load of word documents, I don't know which one is a form or guidance.

Lambeth Council
I realised after a google search that TFL look after taxi licencing, but it would be good to have a page explaining that on the lambeth site, as at the moment, there are no results at all for taxi licences.

Liverpool City Council
The internal search does not recognise "Taxi Licence', but will show results for "Taxi Licences".

Newcastle City Council
Takes you to a PDF form rather than being an online form

Scottish Borders Council
Was Very easy to find the page in the A-Z index, but it loses points for the lack of clear introductory text and labelling for the forms and for the forms being .pdf documents needing to be printed out and filled in with a pen.

South Tyneside Council
It's good that there's an option to complete the form with or without logging in, but I'm not sure about branding the forms as e-services - it's a bit 1998!

Stirling Council
This application was a Word document which I thought had accessibility issues. If this can't be done online should it be a pdf?

West Berkshire Council
Could not find the page from the homepage. I tried in the transport section, the business section and jobs section. Wouldn't have thought to look in the 'Crime and Safety' section. Search works wonders though.