Test results for Senior staff and politicians in the council - find their names

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Birmingham City CouncilUntestedUntestedUntested33
Bracknell Forest CouncilVery easyVery easyVery easy185
Bradford CouncilUntestedUntestedVery easy83
Brent CouncilUntestedVery easyDifficult93
Canterbury City CouncilVery easyVery easyVery easy203
Cheshire East CouncilUntestedVery easyUntested83
Cheshire East CouncilEasyVery easyVery easy163
East Northamptonshire CouncilUntestedUntestedDifficult60
Great Yarmouth Borough CouncilUntestedDifficultEasy53
Havering London Borough
Havering London Borough
Liverpool City CouncilVery easyVery easyVery easy205
Liverpool City CouncilEasyEasyEasy143
London Borough of CroydonEasyVery easyEasy140
Manchester City CouncilGave upDifficultGave up-85
Newcastle City CouncilVery easyUntestedVery easy153
North Lincolnshire CouncilDifficultDifficultDifficult43
Preston City CouncilVery easyVery easyVery easy205
Reading Borough CouncilGave upEasyGave up-65
Sheffield City CouncilUntestedVery easyDifficult111
Southwark CouncilEasyVery easyVery easy185
Wakefield CouncilVery easyVery easyGave up43
Wandsworth CouncilEasyEasyEasy123

Specific comments made about this task

Birmingham City Council
I found the page easy enough, although it wasn't under an obvious section on the Council main page

Brent Council
No A-Z. Searched for senior staff gave too many search results, mostly about pay, not who they are, so gave up (on webpage they are described as corporate management team). Search for "councillors" was easy.

Cheshire East Council
The keyword search terms I used were Cheshire East Councillors and Cheshire East MPs and the results were found very quickly

London Borough of Croydon
It should be two separate tasks really as you need to conduct separate searches for councillors and the management team

Manchester City Council
No direct information on website, though the name can be assumed from minutes of meetings. Google quickly linked to a Wikipedia entry.

Newcastle City Council
It was very easy to find councillors using the internal search. It was only easy to find senior staff using the internal and Google search as I knew the terminology we use within the council for those posts.

North Lincolnshire Council
Finding councillors information was easy but not about senior officers. Finally managed to find name and contact details of Chief Exec (but no other senior managers) via google which directed to the "contact us" page.

Reading Borough Council
The information is just not on the website and was only found from a news source on Google.

Sheffield City Council
It really needs to split the task between councillors and management - councillors are easier to find with a search.

Wakefield Council
Google turned up right page at top of list. Worth noting that this search is unlikely to find a page with both managers and politicians. Most councils will have separate pages for each list. Internal search did not bring up any relevant page. A to Z had management structure in list - which is probably the best you might expect. Navigation doesn't lead me to the right page. Council and democracy leads to info about councillors but not staff. Overall it's a good looking site and I'm sure usability is not too bad. But, I do have a couple of general points about some irritating features. Clicking council logo on each page does not return you to home page - counter-intuitive. Autostart slider on home page - please resist the temptation to do this. You are hiding content if you use a slider and it's not good for screenreaders. Hate the use of stock photos. You employ 100s of staff. Surely a handful would love to feature on your website pr do they hate working for you so much that they'd be embarrassed.