Test results for Library book - renew

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Barnsley Metropolitan Borough CouncilVery easyUntestedVery easy150
Birmingham City CouncilDifficultEasyEasy103
Birmingham City CouncilDifficultEasyVery easy143
Birmingham City CouncilGave upGave upVery easy43
Birmingham City CouncilUntestedUntestedUntested-33
Bracknell Forest CouncilVery easyVery easyVery easy203
Bradford CouncilUntestedUntestedUntested31
Brent CouncilDifficultVery easyVery easy163
Brent CouncilUntestedVery easyVery easy103
Brent CouncilVery easyVery easyEasy103
Bristol City CouncilUntestedUntestedUntested53
Cambridgeshire County CouncilUntestedVery easyUntested53
Cheshire East CouncilVery easyDifficultVery easy163
City of York CouncilVery easyVery easyEasy183
Cornwall CouncilVery easyEasyVery easy165
Cornwall CouncilVery easyUntestedUntested103
Coventry City CouncilVery easyVery easyVery easy203
Coventry City CouncilVery easyVery easyVery easy183
Dudley Metropolitan Borough CouncilUntestedDifficultDifficult33
Hampshire County CouncilVery easyVery easyVery easy203
Harrow CouncilUntestedVery easyVery easy153
Kent County CouncilEasyVery easyVery easy131
Lambeth CouncilDifficultVery easyVery easy163
Liverpool City CouncilVery easyVery easyVery easy203
Liverpool City CouncilVery easyVery easyDifficult163
London Borough of LewishamGave upUntestedVery easy53
London Borough of LewishamEasyVery easyVery easy180
Newcastle City CouncilVery easyVery easyVery easy205
Newham LondonVery easyUntestedVery easy155
North Lincolnshire CouncilVery easyVery easyVery easy183
North Lincolnshire CouncilVery easyUntestedEasy113
Nottingham City CouncilGave upGave upGave up-123
Pendle CouncilGave upUntestedGave up-93
Reading Borough CouncilEasyVery easyEasy143
South Tyneside CouncilUntestedUntestedEasy63
Stirling CouncilDifficultVery easyVery easy143
Wandsworth CouncilVery easyUntestedVery easy151
Warwickshire County CouncilUntestedVery easyVery easy153
Welwyn Hatfield Borough CouncilEasyEasyEasy123
Welwyn Hatfield Borough CouncilEasyEasyEasy123
West Berkshire CouncilUntestedVery easyVery easy151
West Sussex County CouncilVery easyVery easyVery easy183
Wokingham Borough CouncilUntestedEasyDifficult93

Specific comments made about this task

Birmingham City Council - 2013-12-02
There are too many assumptions that you know to renew a book from the library catalogue

Birmingham City Council - 2014-02-05
The navigation and the internal search result was very easy. However, the A-Z wasn't helpful hence I gave up. There could have been an option saying 'Renew a library book' in the letter 'R' section or in the letter 'L' a section saying 'Library book renewing'. On Google, the relevant option wasn't at the top so I also gave up with this one as well.

Birmingham City Council - 2016-07-15
Couldn't find anything which might obviously take me to a renewals form

Bradford Council - 2014-03-24
Got confused because the link I needed was called 'reserve/renew (your account)' which sounded like it was a link to renewing my account rather than a book.

Brent Council - 2014-07-11
Generally, the website is quite poor.

Bristol City Council - 2014-02-14
Very easy link from site homepage, however link to the library website from the 'Renew items at the library' page is broken (404).

City of York Council - 2014-02-13
All links led to an out of focus PDF- it could have been electronically connected with clicks but no, easy to reach but difficult to complete - result will be not difficult, but it was all fine till the PDF... So poor but an easy fix

Cornwall Council - 2014-02-05
Very straightforward overall/

Coventry City Council - 2014-02-05
This task was very easy meaning that the layout of this section of the website was great! The navigation result was easy but not very easy because even though I figured it out and found this section, other people may become confused. I found this on the box on the side but to improve, this could be another coloured box or be included in the big boxes with the descriptions. The A-Z, internal and Google search results were very easy though as they were right at the top and were the most relevant to the query. Overall, very good!

Dudley Metropolitan Borough Council - 2018-08-28
The link for Libraries in Dudley, on the Dudley Libraries page, is not obviously a link. The Dudley Libraries page is a completely redundant intermediate page.

Kent County Council - 2014-02-25
Very easy to find & read info. No "Renew Library Book" in A-Z listings but there was a link to "Libraries".

London Borough of Lewisham - 2014-03-17
Good use of headings. Page short and succinct.

North Lincolnshire Council - 2014-03-17
There is a lot of text on the page, which makes it difficult to read at a glance.

Nottingham City Council - 2014-12-12
It was easy enough to find the relevant bit of the website; the 'renew' button just didn't work.

Pendle Council - 2020-08-18
No signposting to the county council website for any library services

South Tyneside Council - 2016-07-21
I'm not sure why a PIN is needed to renew or reserve library books - what's the actual security risk which is being solved here?

Stirling Council - 2014-02-11
Easy to navigate to from home page, but Evergreen (from the page description) means nothing to the user. Found it in A-Z but only after scrolling through many duplicate items e.g. - four entries under Rates > Business Rates - the A-Z is too granular.

Wandsworth Council - 2014-04-01
google was unavailable at this point in time.

Wokingham Borough Council - 2014-10-28
I could only find information about books renewals via the online library services link