Test results for Library book - renew
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.
Filter within results: or click headings to sort.
|Barnsley Metropolitan Borough Council||Very easy||Very easy||Very easy||Very easy||15||0|
|Birmingham City Council||Easy||Difficult||Easy||Easy||10||3|
|Birmingham City Council||Very easy||Difficult||Easy||Very easy||14||3|
|Birmingham City Council||Very easy||Gave up||Gave up||Very easy||4||3|
|Birmingham City Council||Gave up||Very easy||Very easy||Very easy||-3||3|
|Bracknell Forest Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Bradford Council||Easy||Very easy||Very easy||Very easy||3||1|
|Brent Council||Very easy||Difficult||Very easy||Very easy||16||3|
|Brent Council||Untested||Very easy||Very easy||Very easy||10||3|
|Brent Council||Gave up||Very easy||Very easy||Easy||10||3|
|Bristol City Council||Very easy||Very easy||Very easy||Very easy||5||3|
|Cambridgeshire County Council||Untested||Very easy||Very easy||Very easy||5||3|
|Cheshire East Council||Very easy||Very easy||Difficult||Very easy||16||3|
|City of York Council||Very easy||Very easy||Very easy||Easy||18||3|
|Cornwall Council||Easy||Very easy||Easy||Very easy||16||5|
|Cornwall Council||Very easy||Very easy||Very easy||Very easy||10||3|
|Coventry City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Coventry City Council||Easy||Very easy||Very easy||Very easy||18||3|
|Dudley Metropolitan Borough Council||Difficult||Very easy||Difficult||Difficult||3||3|
|Hampshire County Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Harrow Council||Very easy||Very easy||Very easy||Very easy||15||3|
|Kent County Council||Untested||Easy||Very easy||Very easy||13||1|
|Lambeth Council||Very easy||Difficult||Very easy||Very easy||16||3|
|Liverpool City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Liverpool City Council||Very easy||Very easy||Very easy||Difficult||16||3|
|London Borough of Lewisham||Easy||Gave up||Very easy||Very easy||5||3|
|London Borough of Lewisham||Very easy||Easy||Very easy||Very easy||18||0|
|Newcastle City Council||Very easy||Very easy||Very easy||Very easy||20||5|
|Newham London||Very easy||Very easy||Very easy||Very easy||15||5|
|North Lincolnshire Council||Easy||Very easy||Very easy||Very easy||18||3|
|North Lincolnshire Council||Easy||Very easy||Very easy||Easy||11||3|
|Nottingham City Council||Gave up||Gave up||Gave up||Gave up||-12||3|
|Pendle Council||Gave up||Gave up||Very easy||Gave up||-9||3|
|Plymouth City Council||Easy||Very easy||Difficult||Easy||7||3|
|Reading Borough Council||Easy||Easy||Very easy||Easy||14||3|
|South Tyneside Council||Easy||Very easy||Very easy||Easy||6||3|
|Stirling Council||Easy||Difficult||Very easy||Very easy||14||3|
|Wandsworth Council||Very easy||Very easy||Very easy||Very easy||15||1|
|Warwickshire County Council||Very easy||Very easy||Very easy||Very easy||15||3|
|Welwyn Hatfield Borough Council||Easy||Easy||Easy||Easy||12||3|
|Welwyn Hatfield Borough Council||Easy||Easy||Easy||Easy||12||3|
|West Berkshire Council||Very easy||Very easy||Very easy||Very easy||15||1|
|West Sussex County Council||Easy||Very easy||Very easy||Very easy||18||3|
|Wokingham Borough Council||Very easy||Very easy||Easy||Difficult||9||3|
Specific comments made about this task
Birmingham City Council - 2013-12-02
There are too many assumptions that you know to renew a book from the library catalogue
Birmingham City Council - 2014-02-05
The navigation and the internal search result was very easy. However, the A-Z wasn't helpful hence I gave up. There could have been an option saying 'Renew a library book' in the letter 'R' section or in the letter 'L' a section saying 'Library book renewing'. On Google, the relevant option wasn't at the top so I also gave up with this one as well.
Birmingham City Council - 2016-07-15
Couldn't find anything which might obviously take me to a renewals form
Bradford Council - 2014-03-24
Got confused because the link I needed was called 'reserve/renew (your account)' which sounded like it was a link to renewing my account rather than a book.
Brent Council - 2014-07-11
Generally, the website is quite poor.
Bristol City Council - 2014-02-14
Very easy link from site homepage, however link to the library website from the 'Renew items at the library' page is broken (404).
City of York Council - 2014-02-13
All links led to an out of focus PDF- it could have been electronically connected with clicks but no, easy to reach but difficult to complete - result will be not difficult, but it was all fine till the PDF... So poor but an easy fix
Cornwall Council - 2014-02-05
Very straightforward overall/
Coventry City Council - 2014-02-05
This task was very easy meaning that the layout of this section of the website was great! The navigation result was easy but not very easy because even though I figured it out and found this section, other people may become confused. I found this on the box on the side but to improve, this could be another coloured box or be included in the big boxes with the descriptions. The A-Z, internal and Google search results were very easy though as they were right at the top and were the most relevant to the query. Overall, very good!
Dudley Metropolitan Borough Council - 2018-08-28
The link for Libraries in Dudley, on the Dudley Libraries page, is not obviously a link. The Dudley Libraries page is a completely redundant intermediate page.
Kent County Council - 2014-02-25
Very easy to find & read info. No "Renew Library Book" in A-Z listings but there was a link to "Libraries".
London Borough of Lewisham - 2014-03-17
Good use of headings. Page short and succinct.
North Lincolnshire Council - 2014-03-17
There is a lot of text on the page, which makes it difficult to read at a glance.
Nottingham City Council - 2014-12-12
It was easy enough to find the relevant bit of the website; the 'renew' button just didn't work.
Pendle Council - 2020-08-18
No signposting to the county council website for any library services
South Tyneside Council - 2016-07-21
I'm not sure why a PIN is needed to renew or reserve library books - what's the actual security risk which is being solved here?
Stirling Council - 2014-02-11
Easy to navigate to from home page, but Evergreen (from the page description) means nothing to the user. Found it in A-Z but only after scrolling through many duplicate items e.g. - four entries under Rates > Business Rates - the A-Z is too granular.
Wandsworth Council - 2014-04-01
google was unavailable at this point in time.
Wokingham Borough Council - 2014-10-28
I could only find information about books renewals via the online library services link