Test results for Pothole - report one
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.
Filter within results: or click headings to sort.
Council | Navigation | A-Z | Site search | Score | Tests | Importance | |
---|---|---|---|---|---|---|---|
Barnet Council | Easy | Difficult | Very easy | Very easy | 14 | 3 | |
Barnsley Metropolitan Borough Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
Birmingham City Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
Birmingham City Council | Very easy | Very easy | Easy | Very easy | 18 | 3 | |
Birmingham City Council | Easy | Very easy | Very easy | Very easy | 3 | 3 | |
Bracknell Forest Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
Bracknell Forest Council | Very easy | Very easy | Difficult | Difficult | 12 | 3 | |
Bradford Council | Untested | Very easy | Very easy | Very easy | 10 | 3 | |
Brent Council | Very easy | Very easy | Easy | Gave up | 10 | 3 | |
Brent Council | Easy | Very easy | Very easy | Very easy | 3 | 3 | |
Brent Council | Difficult | Gave up | Gave up | Gave up | -8 | 3 | |
Brent Council | Easy | Difficult | Very easy | Very easy | 9 | 3 | |
Cambridgeshire County Council | Very easy | Gave up | Easy | Easy | 8 | 3 | |
Carlisle City Council | Easy | Easy | Easy | Very easy | 14 | 3 | |
Cheshire East Council | Very easy | Very easy | Very easy | Very easy | 20 | 0 | |
Cheshire East Council | Very easy | Very easy | Very easy | Very easy | 20 | 0 | |
Cheshire East Council | Very easy | Easy | Very easy | Very easy | 18 | 0 | |
Cheshire East Council | Very easy | Very easy | Very easy | Gave up | 12 | 3 | |
Clackmannanshire Council | Easy | Difficult | Easy | Very easy | 12 | 3 | |
Copeland Borough Council | Gave up | Gave up | Gave up | Gave up | -12 | 5 | |
Corby Borough Council | Easy | Difficult | Difficult | Difficult | 6 | 1 | |
Coventry City Council | Very easy | Very easy | Very easy | Very easy | 15 | 5 | |
Devon County Council | Very easy | Very easy | Very easy | Very easy | 10 | 3 | |
Great Yarmouth Borough Council | Gave up | Gave up | Easy | Gave up | -6 | 3 | |
Hampshire County Council | Very easy | Very easy | Very easy | Easy | 18 | 3 | |
Harrow Council | Very easy | Very easy | Very easy | Very easy | 10 | 3 | |
Lambeth Council | Easy | Easy | Very easy | Gave up | 8 | 3 | |
Leeds City Council | Very easy | Very easy | Easy | Easy | 16 | 5 | |
Leicester City Council | Easy | Very easy | Very easy | Very easy | 18 | 3 | |
Leicestershire County Council | Gave up | Easy | Very easy | Very easy | 5 | 3 | |
Liverpool City Council | Very easy | Gave up | Very easy | Very easy | 12 | 5 | |
Liverpool City Council | Very easy | Easy | Very easy | Gave up | 10 | 3 | |
London Borough of Bromley | Very easy | Very easy | Very easy | Very easy | 5 | 0 | |
London Borough of Lewisham | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
Manchester City Council | Very easy | Very easy | Gave up | Gave up | -1 | 5 | |
Manchester City Council | Easy | Very easy | Very easy | Very easy | 13 | 3 | |
Newcastle City Council | Easy | Easy | Easy | Easy | 12 | 3 | |
Norfolk County Council | Very easy | Very easy | Very easy | Very easy | 5 | 3 | |
Northumberland County Council | Very easy | Very easy | Easy | Very easy | 18 | 3 | |
Norwich City Council | Very easy | Very easy | Very easy | Very easy | 10 | 5 | |
Nottingham City Council | Very easy | Easy | Very easy | Easy | 16 | 1 | |
Plymouth City Council | Easy | Very easy | Easy | Easy | 9 | 3 | |
Rotherham Metropolitan Borough Council | Easy | Very easy | Very easy | Very easy | 13 | 3 | |
Salford City Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
Scottish Borders Council | Easy | Easy | Easy | Easy | 12 | 3 | |
Somerset County Council | Very easy | Very easy | Very easy | Very easy | 15 | 3 | |
South Lakeland District Council | Untested | Very easy | Easy | Easy | 11 | 1 | |
Stockport Metropolitan Borough Council | Very easy | Gave up | Very easy | Very easy | 12 | 1 | |
Stockport Metropolitan Borough Council | Very easy | Very easy | Very easy | Very easy | 5 | 3 | |
Suffolk County Council | Easy | Easy | Very easy | Easy | 14 | 3 | |
Wandsworth Council | Very easy | Very easy | Easy | Easy | 16 | 3 | |
West Berkshire Council | Very easy | Very easy | Easy | Gave up | 5 | 1 | |
West Berkshire Council | Difficult | Gave up | Easy | Gave up | -2 | 5 | |
Wokingham Borough Council | Very easy | Gave up | Easy | Very easy | 10 | 3 | |
Wolverhampton City Council | Easy | Easy | Very easy | Easy | 9 | 3 | |
Wolverhampton City Council | Easy | Easy | Very easy | Easy | 9 | 3 |
Specific comments made about this task
Birmingham City Council - 2016-07-18
Getting to the form was very easy, but then the form itself was a bit of a pain. And the heading Report a Street Fault on the home page was a bit jargonny
Bracknell Forest Council - 2014-03-13
Internal search takes you to desktop page
Google search also takes you to desktop page
Content page itself is too wordy
Brent Council - 2014-07-24
Homepage has 'our top areas' instead of a simple A Z
Carlisle City Council - 2014-04-14
Easy to navigate and find form used to report a pothole.
Cheshire East Council - 2014-02-27
very easy to do
Cheshire East Council - 2014-02-27
very easy to find what i was looking for but a little more difficult to read due to the samll screen
Clackmannanshire Council - 2014-11-03
A-Z only generic "Report it"
Corby Borough Council - 2014-11-07
Lack of top tasks on the homepage and A-Z made it difficult to complete this task. Obviously Northamptonshire County Council are responsible for the highways, but there should be sufficient signposting on Corby site.
Great Yarmouth Borough Council - 2014-09-04
couldn't find it any other way than with google and then it took a little bit of time to get to page to report it.
Lambeth Council - 2014-02-27
There was a phone number for this service. It would have been good to have an online form to capture all the information. The internal search on mobile wouldn't allow me to type anything in. I was using a Samsung S3 Mini
Leeds City Council - 2013-12-13
On the search result page at http://www.leeds.gov.uk/residents/Pages/Faults-with-the-highway.aspx it seems odd to direct users to a different part of the page in the text for the link, rather than just having the link right there.
Leicester City Council - 2014-02-04
Top nav bar hard to see in comparison to quick links on the page
Leicestershire County Council - 2015-09-08
I did have to look hard on the list for potholes - too many choices.
Manchester City Council - 2013-12-17
Getting the login / register prompt at the start could get irritating after a while; going via search wouldn't allow me to do it *without* logging in first.
Scottish Borders Council - 2014-03-04
Would have been very easy if it wasn't for the number of redundant intermediate steps in navigation and the fact of the dropdown on the actual form not being in alphabetical order. Having the call to action button at the bottom of the intermediate pages also makes it less easy.
These menus on the top row which open on hover really are unbelievably annoying.
Somerset County Council - 2014-04-09
Page was easy to read
South Lakeland District Council - 2014-02-24
Even though South Lakeland don't provide the service for potholes it was well signposted in their A-Z. With regard to searching it would be easier for customers if they linked directly from their page on Highways to the appropriate content on Cumbria County Council website
Stockport Metropolitan Borough Council - 2015-02-12
Good explanation of which defects will be addressed.
Suffolk County Council - 2014-03-13
Return on first page of Google. Takes me to a landing page with several options. Report form is excellent though perhaps one too many clicks to get there. Map linked to from landing page is rather useless. Too much verbiage on all pages.
Internal search did not pick up on key word "pothole".
A to Z marked down because "P" split into to two pages - why?
Used "Report it" link from home page. Navigation not really directing me.
Wandsworth Council - 2014-04-01
google search + internal search: there is unrelevant posts above the relevant link, the help page needs to be priority otherwise it will make things harder to report.
West Berkshire Council - 2014-02-06
The website's internal search returns NO pages when 'pothole' or 'pot hole' is entered. Very bad.
West Berkshire Council - 2014-02-07
There is no clear link to reporting problems or potholes on the Transport & Streets and Roads pages.
The form used to report a pothole is very clear and well laid out.
Surprised that no pages were returned for my internal search. Maybe I used the wrong search box, but I could only find one search box on the home page.
Wolverhampton City Council - 2016-03-03
The form was easy to complete for the customer, although the free text box for describing the location and pothole itself could be improved with map functionality and the ability to upload a photograph.
Wolverhampton City Council - 2016-03-03
The form was easy to complete for the customer, although the free text box for describing the location and pothole itself could be improved with map functionality and the ability to upload a photograph.