Test results for Noise nuisance - complain about it
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.
Filter within results: or click headings to sort.
Council | Navigation | A-Z | Site search | Score | Tests | Importance | |
---|---|---|---|---|---|---|---|
Aberdeen City Council | Untested | Very easy | Very easy | Very easy | 15 | 3 | |
Birmingham City Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
Birmingham City Council | Very easy | Very easy | Very easy | Very easy | 5 | 3 | |
Borough Council of Wellingborough | Very easy | Very easy | Very easy | Very easy | 5 | 0 | |
Bracknell Forest Council | Very easy | Easy | Very easy | Easy | 16 | 3 | |
Bracknell Forest Council | Gave up | Difficult | Easy | Easy | 4 | 3 | |
Brent Council | Difficult | Easy | Very easy | Very easy | 14 | 3 | |
Brent Council | Very easy | Very easy | Easy | Gave up | 10 | 3 | |
Brent Council | Easy | Easy | Very easy | Easy | 9 | 3 | |
Brent Council | Easy | Very easy | Very easy | Very easy | 13 | 3 | |
Carlisle City Council | Difficult | Easy | Very easy | Very easy | 14 | 3 | |
Cheshire East Council | Difficult | Very easy | Very easy | Very easy | 16 | 3 | |
Coventry City Council | Very easy | Gave up | Difficult | Easy | 6 | 3 | |
Dumfries and Galloway Council | Untested | ||||||
East Ayrshire Council | Difficult | Easy | Very easy | Very easy | 4 | 3 | |
Great Yarmouth Borough Council | Very easy | Very easy | Very easy | Very easy | 10 | 5 | |
Great Yarmouth Borough Council | Untested | ||||||
Hertfordshire County Council | Gave up | Very easy | Very easy | Gave up | -6 | 5 | |
Kingston Council | Very easy | Very easy | Very easy | Very easy | 15 | 1 | |
Lambeth Council | Very easy | Easy | Very easy | Easy | 11 | 1 | |
Lambeth Council | Very easy | Very easy | Very easy | Very easy | 10 | 3 | |
Lambeth Council | Very easy | Very easy | Easy | Easy | 16 | 5 | |
Liverpool City Council | Gave up | Very easy | Very easy | Difficult | 8 | 3 | |
Manchester City Council | Very easy | Very easy | Very easy | Gave up | 7 | 3 | |
Newcastle City Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
Pendle Council | Difficult | Difficult | Difficult | Difficult | 4 | 3 | |
Plymouth City Council | Difficult | Very easy | Very easy | Easy | 9 | 3 | |
Rother District Council | Gave up | Gave up | Very easy | Very easy | -1 | 3 | |
Rotherham Metropolitan Borough Council | Easy | Very easy | Very easy | Difficult | 9 | 3 | |
Scottish Borders Council | Difficult | Difficult | Difficult | Difficult | 4 | 3 | |
Tewkesbury Borough Council | Easy | Very easy | Very easy | Very easy | 3 | 0 | |
Torbay Council | Easy | Very easy | Very easy | Easy | 16 | 3 | |
Wandsworth Council | Difficult | Difficult | Very easy | Difficult | 3 | 3 | |
West Berkshire Council | Gave up | Very easy | Very easy | Very easy | 7 | 3 | |
West Lindsey District Council | Difficult | Very easy | Easy | Very easy | 14 | 5 | |
West Lindsey District Council | Difficult | Very easy | Easy | Very easy | 14 | 5 |
Specific comments made about this task
Bracknell Forest Council - 2014-03-17
Reporting a noise nuisance is right at the bottom. There is a lot of information on the page that a customer won't be interested in.
Brent Council - 2014-07-09
There was nothing about noise from building works. Apart from parties, there was nothing to suggest that the team were going to take any action.
Brent Council - 2018-05-23
would be nice to be bale to attach file with extra info extra
Coventry City Council - 2014-02-04
On the top of the Google search page, there wasn't the relevant part for the noise complaints. The Navigation was the easiest as you could just go onto the Council and Democracy section and then complain to the council about it that way. The A-Z was the least helpful because there wasn't any for 'Noise Complaints'. There were complaints but once again, they weren't as relevant as the pother ones. The Internal Search result was ok though and it was more helpful and useful than the A-Z and Google result search.
Great Yarmouth Borough Council - 2014-09-02
very easy to find,type in search box and link takes you to report it box where a form can be filled in online.
Hertfordshire County Council - 2014-02-07
This was really hard. I found various ways to get in touch and complain but not about noise. It was also confusing having more than one place to find information about requesting further support/help.
Lambeth Council - 2014-02-06
can only report by phone. There are two pages in internal search about reporting noise nuisance (for thos on estates and those who aren't). Suggest single page that gives details for both. And get it online.
Also, I used teh search terms based on the task. Not sure a real person would use those terms though. If I search for noisy neighbour I get a single result about 'Stockwell Good Neighbours'. Not helpful
Lambeth Council - 2014-06-25
Good size text. But beyond the first page it is really not intuitive unless you are looking for activities.
Manchester City Council - 2014-02-14
Internal search was to a screenful of .pdf documents which may or may not have been relevant.
Pendle Council - 2020-08-18
How do I know whether or not the property in question is a Housing Pendle/ Together housing property? How do I know what the 'postal town' of the property in question is?
Rotherham Metropolitan Borough Council - 2014-06-18
Would have been a good result except the internal search only brought it up as 5th result
Scottish Borders Council - 2014-03-04
Found a page of waffly text generally about antisocial behaviour, but nothing concrete.
Torbay Council - 2023-08-18
Reasonably easy to find. Complain about noise didn't produce a search result but report noise did.
West Berkshire Council - 2014-02-06
Looking at the 'Crime and Safety' section lead me nowhere, housing, pollution, comments and complains also lead me nowhere. The search got me there instantly.
West Lindsey District Council - 2014-02-26
Information relating to Noise is contained in the environmental protection section of the website under pollution control. Residents may not link noise nuisance to pollution control. The only information contained is under 'nuisance neighbours' however there are other types of noise nuisance.
West Lindsey District Council - 2014-02-26
Information relating to Noise is contained in the environmental protection section of the website under pollution control. Residents may not link noise nuisance to pollution control. The only information contained is under 'nuisance neighbours' however there are other types of noise nuisance.