Test results for Travellers - find information about them
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.
Filter within results: or click headings to sort.
Council | Navigation | A-Z | Site search | Score | Tests | Importance | |
---|---|---|---|---|---|---|---|
Argyll and Bute Council | Gave up | Gave up | Very easy | Gave up | -9 | 3 | |
Barnsley Metropolitan Borough Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
Birmingham City Council | Difficult | Very easy | Very easy | Very easy | 16 | 3 | |
Birmingham City Council | Gave up | Very easy | Very easy | Very easy | 12 | 3 | |
Birmingham City Council | Difficult | Very easy | Very easy | Very easy | 1 | 3 | |
Bracknell Forest Council | Gave up | Gave up | Difficult | Very easy | -5 | 3 | |
Bracknell Forest Council | Difficult | Easy | Difficult | Difficult | 6 | 3 | |
Bracknell Forest Council | Difficult | Difficult | Difficult | Difficult | 4 | 3 | |
Brent Council | Gave up | Gave up | Very easy | Difficult | -5 | 1 | |
Carlisle City Council | Very easy | Very easy | Very easy | Easy | 18 | 3 | |
Cheshire East Council | Easy | Very easy | Very easy | Very easy | 18 | 3 | |
City of Edinburgh Council | Gave up | Gave up | Gave up | Gave up | -12 | 3 | |
Coventry City Council | Easy | Gave up | Easy | Easy | 6 | 3 | |
Great Yarmouth Borough Council | Untested | Easy | Easy | Difficult | 7 | 3 | |
Leicester City Council | Untested | ||||||
Liverpool City Council | Difficult | Very easy | Very easy | Very easy | 16 | 3 | |
Liverpool City Council | Difficult | Very easy | Very easy | Very easy | 16 | 3 | |
London Borough of Hammersmith and Fulham | Gave up | Gave up | Gave up | Gave up | -12 | 3 | |
London Borough of Hammersmith and Fulham | Gave up | Gave up | Gave up | Gave up | -12 | 3 | |
London Borough of Lewisham | Easy | Difficult | Very easy | Very easy | 14 | 3 | |
Newcastle City Council | Gave up | Gave up | Gave up | Gave up | -12 | 0 | |
Nottinghamshire County Council | Easy | Gave up | Very easy | Very easy | 10 | 3 | |
Plymouth City Council | Difficult | Very easy | Very easy | Easy | 9 | 3 | |
Rotherham Metropolitan Borough Council | Gave up | Very easy | Easy | Easy | 3 | 1 | |
Royal Borough of Kensington and Chelsea | Gave up | Very easy | Gave up | Gave up | -9 | 3 | |
Scottish Borders Council | Gave up | Gave up | Gave up | Gave up | -12 | 3 | |
Stockton-on-Tees Borough Council | Gave up | Difficult | Difficult | Easy | 2 | 0 | |
Wandsworth Council | Easy | Very easy | Very easy | Very easy | 3 | 3 | |
Wychavon District Council | Gave up | Very easy | Difficult | Difficult | -1 | 3 |
Specific comments made about this task
Birmingham City Council - 2014-02-11
Found 'unauthorised encampments' easy enough under Environmental Health; finding positive information via navigation about/for Travellers was much harder.
Birmingham City Council - 2016-07-18
I found a single page which was an introduction, promising more detail - but that detail wasn't there
Bracknell Forest Council - 2014-03-07
Page, when found, is called 'Unauthorised encampments' - how meaningful is this to the customer? Search finds PDFs over the page.
Bracknell Forest Council - 2014-03-20
Content only refers to unauthorised encampments and how to report
Brent Council - 2014-05-01
PDF included very out of date information
Carlisle City Council - 2014-04-14
Plenty of information available as a PDF although it is quite long but was still useful.
Coventry City Council - 2014-02-05
The most helpful ways to search for this query was by navigation through the home page, Internal and Google search. These were rated as easy. However, the A-Z search was difficult but I got there in the end. I searched through the 'T' section for travellers but wasn't sure wich part to go on. On the other three helpful searches, I managed to find relevant information for travellers. To improve the A-Z section, they could put another heading like 'Traveller information' so it would be easier to find it.
Great Yarmouth Borough Council - 2014-09-04
Didn't think that travellers would be under G for gypsy once I searched under A-Z it came up under housing which I did not look under internally but looked under community or Environment as this is where I thought it might be. It may be that we have some catergories under the wrong headings on home page.
Liverpool City Council - 2015-01-15
"Gypsy and Traveller Service" does not show up within the internal search results. Also "Gypsy and Traveller Service" and "Gypsy and Traveller Sites" do not have any related links to one-another.
Liverpool City Council - 2015-01-15
"Gypsy and Traveller Service" does not show up within the internal search results. Also "Gypsy and Traveller Service" and "Gypsy and Traveller Sites" do not have any related links to one-another.
London Borough of Hammersmith and Fulham - 2014-02-21
PDFs delivered in search results
Nottinghamshire County Council - 2014-10-30
Pretty easy to find and fairly good content.
Royal Borough of Kensington and Chelsea - 2016-07-20
Searches pulled up minutes of meetings talking about Travellers' sites, but no information.
Scottish Borders Council - 2014-03-05
The only thing I could find remotely related was a comment on the education out of school page saying they aim to promote inclusive approaches to learning for travelling children, and some FOI requests.
Wychavon District Council - 2017-07-20
An internal search did at least bring up some information about planning permission for Travellers' sites. In .pdf files. And the Google search at least pulled up an 18 month old council news story about a consultation.