Test results for Taxi driver - complain about one
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.
Filter within results: or click headings to sort.
Council | Navigation | A-Z | Site search | Score | Tests | Importance | |
---|---|---|---|---|---|---|---|
Barnet Council | Difficult | Easy | Easy | Easy | 10 | 0 | |
Barnsley Metropolitan Borough Council | Difficult | Difficult | Very easy | Very easy | 2 | 3 | |
Birmingham City Council | Gave up | Difficult | Easy | Easy | 4 | 3 | |
Birmingham City Council | Difficult | Difficult | Easy | Difficult | 6 | 3 | |
Birmingham City Council | Gave up | Very easy | Very easy | Very easy | -3 | 3 | |
Bracknell Forest Council | Gave up | Gave up | Gave up | Gave up | -12 | 3 | |
Bradford Council | Difficult | Difficult | Very easy | Very easy | 2 | 3 | |
Bradford Council | Difficult | Difficult | Very easy | Very easy | 2 | 3 | |
Bristol City Council | Easy | Very easy | Very easy | Very easy | 18 | 3 | |
Cambridgeshire County Council | Gave up | Very easy | Gave up | Gave up | -4 | 0 | |
Carlisle City Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
Carlisle City Council | Easy | Easy | Very easy | Easy | 9 | 3 | |
Cheshire East Council | Difficult | Very easy | Very easy | Very easy | 11 | 1 | |
Cheshire East Council | Gave up | Very easy | Very easy | Easy | 10 | 3 | |
City of Edinburgh Council | Gave up | Gave up | Gave up | Gave up | -12 | 5 | |
City of London | Gave up | Gave up | Very easy | Gave up | -9 | 3 | |
Copeland Borough Council | Gave up | Very easy | Gave up | Gave up | -9 | 5 | |
Coventry City Council | Difficult | Gave up | Gave up | Gave up | -8 | 3 | |
Coventry City Council | Easy | Very easy | Very easy | Very easy | 18 | 3 | |
Coventry City Council | Easy | Very easy | Easy | Very easy | 16 | 3 | |
Derbyshire County Council | Untested | Very easy | Easy | Very easy | 3 | 3 | |
Dudley Metropolitan Borough Council | Difficult | Gave up | Very easy | Easy | 1 | 3 | |
Dudley Metropolitan Borough Council | Gave up | Very easy | Gave up | Gave up | -9 | 3 | |
Gravesham Borough Council | Very easy | Gave up | Very easy | Easy | 10 | 3 | |
Great Yarmouth Borough Council | Gave up | Gave up | Gave up | Gave up | -12 | 3 | |
Great Yarmouth Borough Council | Difficult | Very easy | Gave up | Difficult | -1 | 3 | |
Harrow Council | Gave up | Very easy | Very easy | Gave up | -6 | 3 | |
Harrow Council | Gave up | Very easy | Gave up | Gave up | -9 | 3 | |
Leeds City Council | Untested | ||||||
Liverpool City Council | Gave up | Gave up | Gave up | Gave up | -12 | 3 | |
Liverpool City Council | Gave up | Very easy | Easy | Gave up | 2 | 3 | |
London Borough of Lewisham | Very easy | Very easy | Difficult | Difficult | 12 | 0 | |
Manchester City Council | Very easy | Very easy | Easy | Easy | 11 | 3 | |
Newcastle City Council | Difficult | Gave up | Easy | Gave up | -2 | 3 | |
Northumberland County Council | Gave up | Gave up | Gave up | Gave up | -12 | 3 | |
Nottingham City Council | Gave up | Easy | Very easy | Very easy | 10 | 1 | |
Plymouth City Council | Difficult | Very easy | Very easy | Very easy | 11 | 3 | |
Rotherham Metropolitan Borough Council | Gave up | Very easy | Gave up | Gave up | -9 | 3 | |
Royal Borough of Kensington and Chelsea | Gave up | Very easy | Very easy | Gave up | -6 | 3 | |
Scottish Borders Council | Gave up | Gave up | Gave up | Gave up | -12 | 5 | |
Sheffield City Council | Gave up | Gave up | Gave up | Gave up | -12 | 1 | |
Wandsworth Council | Easy | Easy | Very easy | Very easy | 6 | 3 | |
West Lindsey District Council | Gave up | Gave up | Gave up | Gave up | -12 | 5 | |
Wokingham Borough Council | Difficult | Difficult | Very easy | Difficult | 3 | 3 | |
Wychavon District Council | Gave up | Very easy | Gave up | Gave up | -9 | 3 |
Specific comments made about this task
Barnsley Metropolitan Borough Council - 2014-06-30
Navigated and ended up pushed towards A-Z, so searched under 'c' for complain but was a very poor experience
Birmingham City Council - 2013-12-02
The difference between hackney and private hire is a bit blurred
Birmingham City Council - 2016-07-18
Going round the houses and I still couldn't find the page to do this on
Bracknell Forest Council - 2014-03-11
This content doesn't appear to be on the website
Bradford Council - 2014-03-11
Should be placed within the contact us section on the home page. Not very easy to get to at all, and could see why people would give up.
Bradford Council - 2014-03-11
Should be placed within the contact us section on the home page. Not very easy to get to at all, and could see why people would give up.
Bristol City Council - 2013-12-16
Typing into the internal search box in google chrome didn't work very well - took several clicks in the box before it would let me type.
Cambridgeshire County Council - 2014-02-05
I found the general complaints form quite easily, but not for the specific task.
Carlisle City Council - 2014-04-14
Doesn't have specific contact detail on the webpage which would be useful.
Cheshire East Council - 2014-10-28
I found information on how to make a formal complaint but nothing specifically on how to complain about a taxi driver. My google search term took me to Citizens Advice page 'Complain about taxis and mini cab services' which proved useful
City of Edinburgh Council - 2014-02-12
Search took me to a page which initially looked promising, but on further reading seemed to be more about objecting to an application being made for a taxi licence rather than complaining about a specific driver.
City of London - 2014-02-14
I can't find any information on the site about how to make this complaint.
Copeland Borough Council - 2014-02-12
Horriblest home page I've ever seen! Text scrolling above a fixed background image is very difficult and distracting.
Coventry City Council - 2014-02-06
The navigation result was easy but for other people, it may not be so easy so what they could do to improve it is have a separate heading or box in that same section saying 'Taxi Complaints'. However, saying this, it wasn't a problem. It was very straight forward and alomst anybody could figure this one out!
Coventry City Council - 2016-07-25
Google search took me to a site called Firmstep (which I see is the correct site) as the number one result, which I wasn't immediately sure was the correct form. I found navigating from the home page very easy because it occurred to me to use the 'Tell us' link at the top of the home page, but if I didn't know to use that or the A-Z index I think I would have probably given up.
Derbyshire County Council - 2014-02-04
3 clicks from the google results page. I had to navigate back to the public facing (rather than taxi driver facing) content (arrived on the licensing pages intially) but LH links were clear and the link to the contact us form easy to find. Didn't complete the transaction as of course I have no complaint! Came via Chromebook - kind of halfway between laptop/ipad/smartphone
Dudley Metropolitan Borough Council - 2018-02-20
I did find the Dudley Taxi Advisor page which is a really good idea - it's a shame it was quite hard to find, though. It's also not clear if anything is done with feedback left through the Advisor.
Dudley Metropolitan Borough Council - 2018-08-28
"Your search for taxi driver complaint produced no results"
Google search took me to a page which looked helpful, which took me to another page which looked helpful, which took me to page one of the complete list of forms on the site.
Gravesham Borough Council - 2014-10-23
Gave up on interal A-Z index search as error on page and list failed to load.
Internal search result returned a lot of irrelavent items before showing the one I needed.
Great Yarmouth Borough Council - 2014-09-04
even on the page for report it only has a section for comment complaint or compliment and the form then is asking for all kind of info tha tthe customer may not want to divulge
Leeds City Council - 2013-12-13
Couldn't find the appropriate page at all by navigation; the page search took me to was quite confusing in the amount of information it was mixing together.
Northumberland County Council - 2020-04-16
I would've assumed that complaining about a taxi driver would be under the report tab however it is not. I was unable to find a designated area on the NCC website to report a taxi driver, if the complaints for taxi drivers are through customer feedback it is not very clear.
Scottish Borders Council - 2014-03-04
It's fairly shocking I could find nothing at all about this.
Sheffield City Council - 2014-04-09
I found the taxi licencing area quite quickly and easily, but no reference to complain about a driver anywhere.
West Lindsey District Council - 2014-02-26
I was unable to find any information relating to this demand on the website.
Wokingham Borough Council - 2014-10-28
Difficult to find the section on how to complain about a texi driver. After a few searches I found this as a PDF document under Taxi licensing information
My google search took me to a general complaints page on the Workingham council website