Test results for Council tax - pay it
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.
Filter within results: or click headings to sort.
Council | Navigation | A-Z | Site search | Score | Tests | Importance | |
---|---|---|---|---|---|---|---|
Birmingham City Council | Easy | Very easy | Easy | Very easy | 16 | 3 | |
Birmingham City Council | Very easy | Very easy | Very easy | Very easy | 5 | 3 | |
Birmingham City Council | Very easy | Very easy | Very easy | Very easy | 15 | 5 | |
Bracknell Forest Council | Very easy | Very easy | Very easy | Very easy | 15 | 3 | |
Bracknell Forest Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
Bradford Council | Very easy | Very easy | Very easy | Very easy | 5 | 3 | |
Brent Council | Very easy | Very easy | Very easy | Very easy | 15 | 5 | |
Brent Council | Very easy | Very easy | Very easy | Very easy | 20 | 5 | |
Cambridgeshire County Council | Very easy | Very easy | Very easy | Very easy | 15 | 3 | |
Camden Council | Very easy | Easy | Very easy | Very easy | 18 | 3 | |
Cheshire East Council | Very easy | Very easy | Easy | Very easy | 13 | 3 | |
Cheshire East Council | Very easy | Very easy | Very easy | Very easy | 15 | 3 | |
Cheshire East Council | Very easy | Gave up | Very easy | Very easy | 12 | 3 | |
City of Edinburgh Council | Easy | Easy | Easy | Easy | 12 | 5 | |
Copeland Borough Council | Difficult | Very easy | Very easy | Very easy | 11 | 5 | |
Coventry City Council | Very easy | Very easy | Very easy | Very easy | 20 | 5 | |
Coventry City Council | Very easy | Easy | Very easy | Very easy | 18 | 3 | |
Coventry City Council | Very easy | Very easy | Very easy | Very easy | 20 | 5 | |
Great Yarmouth Borough Council | Very easy | Easy | Very easy | Difficult | 14 | 3 | |
Hampshire County Council | Easy | Very easy | Easy | Easy | 9 | 5 | |
Harrow Council | Very easy | Very easy | Very easy | Very easy | 10 | 3 | |
Harrow Council | Very easy | Very easy | Very easy | Very easy | 10 | 3 | |
Lambeth Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
Lambeth Council | Very easy | Very easy | Very easy | Very easy | 20 | 5 | |
Lichfield District Council | Easy | Easy | Very easy | Very easy | 16 | 3 | |
Liverpool City Council | Very easy | Very easy | Very easy | Very easy | 20 | 5 | |
Liverpool City Council | Very easy | Very easy | Very easy | Easy | 18 | 3 | |
London Borough of Croydon | Very easy | Very easy | Very easy | Very easy | 20 | 5 | |
London Borough of Hammersmith and Fulham | Very easy | Very easy | Very easy | Very easy | 5 | 3 | |
London Borough of Lewisham | Very easy | Very easy | Very easy | Very easy | 15 | 3 | |
Manchester City Council | Very easy | Very easy | Difficult | Gave up | 3 | 5 | |
Milton Keynes Council | Very easy | Very easy | Very easy | Easy | 18 | 5 | |
Newcastle City Council | Easy | Easy | Easy | Easy | 12 | 3 | |
Plymouth City Council | Very easy | Very easy | Very easy | Very easy | 15 | 3 | |
Preston City Council | Very easy | Very easy | Very easy | Very easy | 20 | 5 | |
Sefton Council | Easy | Gave up | Easy | Very easy | 8 | 3 | |
South Lakeland District Council | Very easy | Very easy | Very easy | Easy | 13 | 3 | |
St Helens Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
Walsall Council | Very easy | Easy | Very easy | Easy | 16 | 5 | |
Wandsworth Council | Very easy | Very easy | Very easy | Very easy | 15 | 3 | |
Wokingham Borough Council | Easy | Easy | Easy | Easy | 12 | 1 | |
Wychavon District Council | Easy | Very easy | Easy | Easy | 9 | 3 |
Specific comments made about this task
Bradford Council - 2014-03-11
Generally easy enough to do through the homepage
Brent Council - 2014-08-17
Brent council has well laid out page telling people how much council tax they will have to pay, and how to pay,very easy to follow instructions, looks like hours of works have gone into preparing the webpage to get that council tax income IN, for the FAT Brent Council MPs and their staff the "Dirty Rotten scoundrels".
Cambridgeshire County Council - 2014-02-05
The three possible search methods were very good as they were all rated as 'Very Easy'. However, there wasn't an A-Z search box on the website. Even though for this task it wasn't necessary, for others, this may be needed to make it easier for people to search. Overall, the three present options were very helpful and useful. These were near the top and were relevant so this was good. Like I stated before, the only improvement would be to add a A-Z index service.
Camden Council - 2014-02-13
Very easy to find and go quickly to the payment page.
Cheshire East Council - 2014-10-28
easy to find and clear to use
City of Edinburgh Council - 2014-02-01
Navigation was clear enough, but there was at least one redundant intermediate page between clicking the link 'pay council tax online' and getting to the payment form.
Copeland Borough Council - 2014-02-12
Finding the main council tax page was easy enough, but then going in to find the specific page for paying council tax was quite hard. As with other pages, the eye-candy image dominating the page was distracting rather than helpful.
Coventry City Council - 2014-02-04
Overall, searching this query was good because the most relevant information was at the top and that is how every webpage should be with the most helpful information at the top. using the A-Z was easy but not very easy because to improve, you could have headings at the top saying Ca, Cb, Cc so you know what section of the alphabet you are on and it'll be quicker to find. also when you scroll very fast, you should have headings to tell you where you are like the Ca, Cb, and Cc ones so you know when to stop. the search results for internal and google were easy. overall, it was easy to fing the query.
Great Yarmouth Borough Council - 2014-09-04
Top result on google search- took me to the page where i can click pay us on the right side.
Internal search was more difficult- 4th on the search results.
Hampshire County Council - 2014-02-19
It was simple signposting. Not a perfect experience and there seems to be too many pages on Council tax than are needed.
Lichfield District Council - 2013-12-05
Google result takes you to a page which doesn't mention paying online!
Liverpool City Council - 2015-01-13
Found this information easily via navigation, a to z and google, but not so easily by an internal search.
Manchester City Council - 2013-12-20
Google search took me to an expired session page.
Newcastle City Council - 2015-01-15
To pay you are taken to a part of the site that looks different and has a lot of information on it making it more difficult to read. Without this it would have probably been very easy.
South Lakeland District Council - 2020-04-17
First option on google directed me straight to 'make online payment', had to scroll or go back to find all payment option.
Internal search results bought up information like 'council tax discounts' and 'housing benefits' before 'pay your council tax'
Wychavon District Council - 2017-07-20
Have to admit I'm surprised that the search term 'pay council tax' doesn't result in the council tax payment page being top of the results list...