Test results for Vulnerable adult - express concern about one
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.
Filter within results: or click headings to sort.
|Aberdeen City Council||Gave up||Easy||Very easy||Very easy||10||5|
|Barnet Council||Easy||Gave up||Very easy||Very easy||10||3|
|Birmingham City Council||Easy||Gave up||Easy||Easy||6||3|
|Birmingham City Council||Very easy||Very easy||Easy||Very easy||18||3|
|Birmingham City Council||Difficult||Very easy||Very easy||Very easy||1||3|
|Bracknell Forest Council||Gave up||Gave up||Easy||Gave up||-6||3|
|Bradford Council||Very easy||Very easy||Easy||Very easy||18||5|
|Brent Council||Gave up||Gave up||Very easy||Very easy||-1||3|
|Bristol City Council||Very easy||Easy||Very easy||Very easy||18||3|
|Buckinghamshire County Council||Difficult||Gave up||Very easy||Gave up||-5||3|
|Cheshire East Council||Easy||Very easy||Very easy||Very easy||13||3|
|Cheshire East Council||Easy||Very easy||Very easy||Very easy||18||3|
|Coventry City Council||Easy||Difficult||Very easy||Very easy||14||5|
|Coventry City Council||Easy||Gave up||Very easy||Very easy||10||3|
|Derbyshire County Council||Gave up||Very easy||Difficult||Gave up||-5||5|
|Harrow Council||Easy||Very easy||Very easy||Easy||6||3|
|Harrow Council||Easy||Very easy||Very easy||Easy||6||3|
|Lambeth Council||Easy||Easy||Easy||Very easy||14||3|
|Liverpool City Council||Very easy||Easy||Very easy||Easy||16||3|
|London Borough of Waltham Forest||Easy||Very easy||Very easy||Very easy||18||3|
|Manchester City Council||Very easy||Very easy||Very easy||Very easy||15||5|
|Manchester City Council||Difficult||Very easy||Very easy||Gave up||3||3|
|Manchester City Council||Very easy||Very easy||Very easy||Very easy||15||1|
|Newcastle City Council||Very easy||Gave up||Very easy||Very easy||12||3|
|Northumberland County Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Norwich City Council||Gave up||Gave up||Gave up||Gave up||-12||3|
|Plymouth City Council||Very easy||Very easy||Very easy||Very easy||15||3|
|Stirling Council||Very easy||Easy||Very easy||Very easy||13||5|
|Wandsworth Council||Easy||Easy||Very easy||Very easy||6||3|
|Welwyn Hatfield Borough Council||Gave up||Gave up||Gave up||Gave up||-12||3|
Specific comments made about this task
Barnet Council - 2014-07-10
So unclear about what you are looking for....is it domestic, neglect, financial, etc, etc. Even if you find the right section, the contact details are lost in huge paragraphs and are unclear. The domesstic abuse section helpfully gives an "Exit link" in case you need to leave the sight quickly, but it disappears when you scroll down the page...in other words, useless.
Barnet Council - 2018-02-20
Some labeling and positioning of links could be clearer.
Birmingham City Council - 2013-12-02
Very easy off the home page, but quite difficult from anywhere else in the navigation
Birmingham City Council - 2016-07-18
What looked like it should have been the correct page was very easy to find, but then it led me along a path of jargon and lots of unclear links
Bracknell Forest Council - 2014-02-28
Page content is focused on social workers. There is no/little information on if you are a member of the public looking to report a concern. Safeguarding concern form isn't linked and isn't particulary well named in this instance.
Brent Council - 2014-07-10
Preventing and reporting abuse, is different to expressing concern and I hope I found the right page. Especially as it states: "If you or someone you know is being abused you need to let us know straight away." So you either report it as an incident or don't bother. Even so I need to telephone or send an email - there are no forms to complete. Again it seems to push you into making an incident of the matter.
Buckinghamshire County Council - 2015-04-07
Page wanted to tell me what abuse was and all i wanted to do was report an abuse. Ended up choosing an email address I found at the bottom of a page email@example.com
Coventry City Council - 2014-02-05
The navigation result was quite easy because I was certain that you hasd to go into the 'Health and Social Care' section. I went onto 'Help for Adults' but couldn't find it so I went into the safeguarding section and eventuall found it. However, I still think that it was easy to find as I was certain it would be in that section. However, on the A-Z, I didn't know what to look for so I eventually gave up when I tried looking in the 'C' section for 'Concern'. The Internal and Google search were the easiest hence they are in 'Very Easy'. These were relevant and the most helpful. Overall, the only one that needed improving on was the A-Z search method. Not bad though!
Derbyshire County Council - 2014-02-10
Unless you use the term 'vulnerable adult' this information is very hard to find. Even then it seems to point toward policy on different niche websites rather than a clear contact / journey for resolution on the main site.
Harrow Council - 2013-12-03
I did like the good use of attachments as things to download and put up in relevant places
Lambeth Council - 2014-05-07
No form to be completed; telephone hotline only.
Liverpool City Council - 2015-01-15
Manchester City Council - 2014-02-13
Very easy to find and clear to understand.
Manchester City Council - 2014-02-14
On navigation I almost missed the relevant link from the home page due to the random order the links were presented in. Alphabetical order, please! Internal search result was a screenful of .pdfs.
Manchester City Council - 2014-07-10
Very easy to find the information and the first thing that stands out is: "If a person is in immediate danger, dial 999 and ask for the police." Good advice to remind visitors of what is urgent. The next step stated "To report suspected abuse or neglect, contact us" before a tel no. and email address is given. Nice clear and to the point!
Northumberland County Council - 2020-04-16
For navigation the "Worried about an Adult or Child" was displayed on the home screen.The A-Z index was simple and displayed under the letter "A" for Adult.
Norwich City Council - 2015-03-04
Internal search returned PDF docs regarding policy. Google search returned Norfolk in position one then policy PDFs returned.
Stirling Council - 2014-02-21
Could not find a transactional form only contact details.
Welwyn Hatfield Borough Council - 2015-07-13
Couldn't find page. This is a Borough council, but this is a county council task.