Welcome

Welcome to the council website usability dashboard!

The purpose of this site is to build up a picture of the usability of different council websites in England, Scotland, and Wales - but doing so by letting users carry out a series of task-based tests, to gradually build up a comprehensive objective picture of the usability of the sites across a much broader range of tasks than other methodologies do, by crowdsourcing the data.

Anybody can view the test results by following the links below - if you are registered and logged in you can then join in with the testing as well. You can carry out as many tests as you like at any time, on any council - though we encourage you to test your own council's website first!

This site is currently very much a work in progress, with plenty of rough edges right now - future developments include more sophisticated analysis tools to compare councils against each other, and to see how different levels of computer literacy show up different usability levels. See the roadmap for more details!

Latest news: Readability of the pages now added as a testing metric!

If your council isn't listed here, please do contact us to let us know and we'll add it for you.

Currently the system has 321 users who between them have run 996 tests against 70 tasks.

Recent tests

Councillors - find who mine are at London Borough of Lewisham on 2014-04-17 and it was difficult.
Bulky waste or other special waste collection - book at London Borough of Lewisham on 2014-04-17 and it was difficult.
Missed bin collection - complain about one at London Borough of Lewisham on 2014-04-17 and it was difficult.
Telephone number - find the main one at Southwark Council on 2014-04-17 and it was easy.
Antisocial behaviour - complain about it at Lambeth Council on 2014-04-15 and it was very difficult.
Library book - renew at Lambeth Council on 2014-04-15 and it was easy.
Parking fine - pay one at Lambeth Council on 2014-04-15 and it was very easy.
Council tax - pay it at Lambeth Council on 2014-04-15 and it was very easy.
Telephone number - find the main one at Carlisle City Council on 2014-04-14 and it was very easy.
Taxi driver - complain about one at Carlisle City Council on 2014-04-14 and it was very easy.
Antisocial behaviour - complain about it at Carlisle City Council on 2014-04-14 and it was easy.
Antisocial behaviour - complain about it at Carlisle City Council on 2014-04-14 and it was difficult.
Parking fine - pay one at Carlisle City Council on 2014-04-14 and it was very easy.
Jobs - find a council job at Carlisle City Council on 2014-04-14 and it was very easy.
Travellers - find information about them at Carlisle City Council on 2014-04-14 and it was very easy.
Leisure centres close to me - find one at Carlisle City Council on 2014-04-14 and it was very easy.
Voting - register to at Carlisle City Council on 2014-04-14 and it was very easy.
School term dates - find them at Carlisle City Council on 2014-04-14 and it was very easy.
Broken street lights - report at Carlisle City Council on 2014-04-14 and it was very easy.
Food hygiene problem - report one at Carlisle City Council on 2014-04-14 and it was very easy.

Councils listed

Find a council:

Aberdeen City Council, an other unitary (Scotland) council - View 2 results or test this council
Argyll and Bute Council, an other unitary (Scotland) council - View 1 results or test this council
Barnet Council, a London borough council - View 3 results or test this council
Barnsley Metropolitan Borough Council, a metropolitan city or borough council - View 1 results or test this council
Birmingham City Council, a metropolitan city or borough council - View 126 results or test this council
Blackpool Council, an other unitary (England) council - View 4 results or test this council
Borough Council of Wellingborough, a shire district council - View 2 results or test this council
Borough of Poole, an other unitary (England) council - View 2 results or test this council
Bournemouth Borough Council, an other unitary (England) council - View 1 results or test this council
Bracknell Forest Council, an other unitary (England) council - View 82 results or test this council
Bradford Council, a metropolitan city or borough council - View 40 results or test this council
Brent Council, a London borough council - View 2 results or test this council
Bristol City Council, a metropolitan city or borough council - View 18 results or test this council
Buckinghamshire County Council, a shire county council - View 1 results or test this council
Calderdale Council, a metropolitan city or borough council - View 0 results or test this council
Cambridge City Council, a shire district council - View 3 results or test this council
Cambridgeshire County Council, a shire county council - View 7 results or test this council
Camden Council, a London borough council - View 8 results or test this council
Canterbury City Council, a shire district council - View 2 results or test this council
Cardiff Council, an other unitary (Wales) council - View 2 results or test this council
Carlisle City Council, a shire district council - View 21 results or test this council
Central Bedfordshire Council, an other unitary (England) council - View 0 results or test this council
Chelmsford City Council, a shire district council - View 1 results or test this council
Cherwell District Council, a shire district council - View 1 results or test this council
Cheshire East Council, an other unitary (England) council - View 17 results or test this council
Cheshire West and Chester Council, an other unitary (England) council - View 1 results or test this council
City of Edinburgh Council, an other unitary (Scotland) council - View 19 results or test this council
City of London, a London borough council - View 2 results or test this council
City of York Council, an other unitary (England) council - View 2 results or test this council
Clackmannanshire Council, an other unitary (Scotland) council - View 0 results or test this council
Copeland Borough Council, a shire district council - View 32 results or test this council
Cornwall Council, an other unitary (England) council - View 5 results or test this council
Coventry City Council, a metropolitan city or borough council - View 124 results or test this council
Cumbria County Council, a shire county council - View 0 results or test this council
Darlington Borough Council, an other unitary (England) council - View 0 results or test this council
Derbyshire County Council, a shire county council - View 3 results or test this council
Devon County Council, a shire county council - View 5 results or test this council
Doncaster Council, a metropolitan city or borough council - View 0 results or test this council
Dorset County Council, a shire county council - View 4 results or test this council
Dumfries and Galloway Council, an other unitary (Scotland) council - View 1 results or test this council
Durham County Council, an other unitary (England) council - View 0 results or test this council
Ealing Council, a London borough council - View 2 results or test this council
East Ayrshire Council, an other unitary (Scotland) council - View 0 results or test this council
East Hampshire District Council, a shire district council - View 0 results or test this council
East Lindsey District Council, a shire district council - View 0 results or test this council
East Lothian Council, an other unitary (Scotland) council - View 0 results or test this council
East Northamptonshire Council, a shire district council - View 0 results or test this council
East Riding of Yorkshire Council, an other unitary (England) council - View 0 results or test this council
East Sussex County Council, a shire county council - View 5 results or test this council
Eden District Council, a shire district council - View 2 results or test this council
Enfield Council, a London borough council - View 5 results or test this council
Essex County Council, a shire county council - View 1 results or test this council
Fylde Council, a shire district council - View 2 results or test this council
Gateshead Council, a metropolitan city or borough council - View 0 results or test this council
Glasgow City Council, an other unitary (Scotland) council - View 2 results or test this council
Gloucestershire County Council, a shire county council - View 5 results or test this council
Great Yarmouth Borough Council, a shire district council - View 1 results or test this council
Greater London Authority, a London borough council - View 0 results or test this council
Guildford Borough Council, a shire district council - View 0 results or test this council
Hampshire County Council, a shire county council - View 2 results or test this council
Haringey Council, a London borough council - View 4 results or test this council
Harrow Council, a London borough council - View 69 results or test this council
Havering London Borough, a London borough council - View 3 results or test this council
Hertfordshire County Council, a shire county council - View 2 results or test this council
Hinkley and Bosworth Borough Council, a shire district council - View 1 results or test this council
Huntingdonshire District Council, a shire district council - View 0 results or test this council
Isle of Wight Council, an other unitary (England) council - View 0 results or test this council
Islington, a London borough council - View 0 results or test this council
Kent County Council, a shire county council - View 2 results or test this council
Kingston Council, a London borough council - View 6 results or test this council
Lambeth Council, a London borough council - View 14 results or test this council
Lancashire County Council, a shire county council - View 1 results or test this council
Leeds City Council, a metropolitan city or borough council - View 18 results or test this council
Leicester City Council, an other unitary (England) council - View 7 results or test this council
Leicestershire County Council, a shire county council - View 0 results or test this council
Lichfield District Council, a shire district council - View 6 results or test this council
Lincolnshire County Council, a shire county council - View 2 results or test this council
Liverpool City Council, a metropolitan city or borough council - View 27 results or test this council
London Borough of Barking and Dagenham, a London borough council - View 2 results or test this council
London Borough of Bexley, a London borough council - View 2 results or test this council
London Borough of Bromley, a London borough council - View 0 results or test this council
London Borough of Croydon, a London borough council - View 0 results or test this council
London Borough of Hackney, a London borough council - View 4 results or test this council
London Borough of Hammersmith and Fulham, a London borough council - View 7 results or test this council
London Borough of Hillingdon, a London borough council - View 3 results or test this council
London Borough of Hounslow, a London borough council - View 0 results or test this council
London Borough of Lewisham, a London borough council - View 5 results or test this council
London Borough of Richmond upon Thames, a London borough council - View 1 results or test this council
London Borough of Sutton, a London borough council - View 0 results or test this council
London Borough of Waltham Forest, a London borough council - View 1 results or test this council
Maidstone Borough Council, a shire district council - View 0 results or test this council
Manchester City Council, a metropolitan city or borough council - View 65 results or test this council
Merton Council, a London borough council - View 0 results or test this council
Middlesbrough Council, an other unitary (England) council - View 0 results or test this council
Milton Keynes Council, an other unitary (England) council - View 0 results or test this council
Monmouthshire County Council, an other unitary (Wales) council - View 1 results or test this council
Neath Port Talbot County Borough Council, an other unitary (Wales) council - View 0 results or test this council
Newark and Sherwood District Council, a shire district council - View 0 results or test this council
Newcastle City Council, a metropolitan city or borough council - View 1 results or test this council
Newham London, a London borough council - View 0 results or test this council
Newport City Council, an other unitary (Wales) council - View 0 results or test this council
Norfolk County Council, a shire county council - View 5 results or test this council
North Devon Council, a shire district council - View 0 results or test this council
North East Lincolnshire Council, an other unitary (England) council - View 3 results or test this council
North Lincolnshire Council, an other unitary (England) council - View 6 results or test this council
North Somerset Council, an other unitary (England) council - View 1 results or test this council
North Tyneside Council, a metropolitan city or borough council - View 0 results or test this council
North Yorkshire County Council, a shire county council - View 0 results or test this council
Northampton Borough Council, a shire district council - View 2 results or test this council
Northamptonshire County Council, a shire county council - View 4 results or test this council
Northumberland County Council, an other unitary (England) council - View 1 results or test this council
Norwich City Council, a shire district council - View 2 results or test this council
Nottinghamshire County Council, a shire county council - View 3 results or test this council
Oxford City Council, a shire district council - View 9 results or test this council
Oxfordshire County Council, a shire county council - View 2 results or test this council
Pendle Council, a shire district council - View 0 results or test this council
Plymouth City Council, an other unitary (England) council - View 0 results or test this council
Preston City Council, a shire district council - View 1 results or test this council
Reading Borough Council, an other unitary (England) council - View 4 results or test this council
Redbridge Council, a London borough council - View 1 results or test this council
Ribble Valley Borough Council, a shire district council - View 0 results or test this council
Royal Borough of Greenwich, a London borough council - View 3 results or test this council
Royal Borough of Kensington and Chelsea, a London borough council - View 1 results or test this council
Ryedale District Council, a shire district council - View 0 results or test this council
Salford City Council, a metropolitan city or borough council - View 10 results or test this council
Sandwell Metropolitan Borough Council, a metropolitan city or borough council - View 3 results or test this council
Scarborough Borough Council, a shire district council - View 0 results or test this council
Scottish Borders Council, an other unitary (Scotland) council - View 14 results or test this council
Sefton Council, a metropolitan city or borough council - View 9 results or test this council
Sheffield City Council, a metropolitan city or borough council - View 2 results or test this council
Shropshire Council, an other unitary (England) council - View 0 results or test this council
Solihull Metropolitan Borough Council, a metropolitan city or borough council - View 2 results or test this council
Somerset County Council, a shire county council - View 1 results or test this council
South Cambridgeshire District Council, a shire district council - View 0 results or test this council
South Lakeland District Council, a shire district council - View 1 results or test this council
South Lanarkshire Council, an other unitary (Scotland) council - View 0 results or test this council
South Northamptonshire Council, a shire district council - View 0 results or test this council
South Tyneside Council, a metropolitan city or borough council - View 0 results or test this council
Southwark Council, a London borough council - View 5 results or test this council
St Helens Council, a metropolitan city or borough council - View 1 results or test this council
Staffordshire County Council, a shire county council - View 2 results or test this council
Stirling Council, an other unitary (Scotland) council - View 4 results or test this council
Stockport Metropolitan Borough Council, a metropolitan city or borough council - View 0 results or test this council
Stockton-on-Tees Borough Council, an other unitary (England) council - View 0 results or test this council
Stoke-on-Trent City Council, an other unitary (England) council - View 0 results or test this council
Suffolk County Council, a shire county council - View 1 results or test this council
Surrey County Council, a shire county council - View 9 results or test this council
Tamworth Borough Council, a shire district council - View 1 results or test this council
Tandridge District Council, a shire district council - View 1 results or test this council
Tendring District Council, a shire district council - View 2 results or test this council
Thurrock Council, an other unitary (England) council - View 0 results or test this council
Torridge District Council, a shire district council - View 1 results or test this council
Tower Hamlets Council, a London borough council - View 1 results or test this council
Uttlesford District Council, a shire district council - View 0 results or test this council
Wakefield Council, a metropolitan city or borough council - View 1 results or test this council
Walsall Council, a metropolitan city or borough council - View 1 results or test this council
Wandsworth Council, a London borough council - View 7 results or test this council
Warrington Borough Council, an other unitary (England) council - View 1 results or test this council
Warwickshire County Council, a shire county council - View 2 results or test this council
Watford Borough Council, a shire district council - View 0 results or test this council
Welwyn Hatfield Borough Council, a shire district council - View 0 results or test this council
West Berkshire Council, an other unitary (England) council - View 13 results or test this council
West Lindsey District Council, a shire district council - View 19 results or test this council
West Sussex County Council, a shire county council - View 1 results or test this council
Westminster City Council, a London borough council - View 1 results or test this council
Wiltshire Council, an other unitary (England) council - View 0 results or test this council
Wirral Council, a metropolitan city or borough council - View 0 results or test this council
Wokingham Borough Council, an other unitary (England) council - View 1 results or test this council
Wolverhampton City Council, a metropolitan city or borough council - View 0 results or test this council
Worcestershire County Council, a shire county council - View 2 results or test this council
Wycombe District Council, a shire district council - View 3 results or test this council