Test results for Council housing - apply for it
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?
Filter within results: or click headings to sort.
|Aberdeen City Council||Difficult||Easy||Very easy||Very easy||14||3|
|Birmingham City Council||Easy||Very easy||Easy||Very easy||16||3|
|Birmingham City Council||Difficult||Untested||Untested||Untested||1||3|
|Birmingham City Council||Gave up||Untested||Gave up||Gave up||-9||3|
|Bracknell Forest Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Brent Council||Very easy||Untested||Very easy||Gave up||7||5|
|Buckinghamshire County Council||Easy||Easy||Very easy||Difficult||12||3|
|Cheshire East Council||Easy||Very easy||Easy||Very easy||16||3|
|Cheshire East Council||Very easy||Very easy||Very easy||Very easy||20||3|
|City of Edinburgh Council||Difficult||Difficult||Difficult||Difficult||4||3|
|Copeland Borough Council||Very easy||Untested||Very easy||Gave up||7||3|
|Coventry City Council||Very easy||Very easy||Very easy||Very easy||20||5|
|Coventry City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Dudley Metropolitan Borough Council||Gave up||Untested||Gave up||Gave up||-9||3|
|Gloucestershire County Council||Gave up||Gave up||Gave up||Gave up||-12||1|
|Great Yarmouth Borough Council||Easy||Easy||Difficult||Very easy||12||3|
|Great Yarmouth Borough Council||Gave up||Gave up||Gave up||Gave up||-12||3|
|Havant Borough Council||Very easy||Untested||Untested||Gave up||2||3|
|Liverpool City Council||Easy||Easy||Easy||Easy||12||3|
|Liverpool City Council||Easy||Easy||Very easy||Difficult||12||3|
|London Borough of Hammersmith and Fulham||Difficult||Easy||Easy||Gave up||4||1|
|London Borough of Lewisham||Very easy||Untested||Untested||Very easy||10||0|
|Manchester City Council||Difficult||Untested||Gave up||Gave up||-5||3|
|Newcastle City Council||Very easy||Very easy||Very easy||Very easy||20||1|
|North Yorkshire County Council||Easy||Easy||Very easy||Very easy||16||3|
|Northampton Borough Council||Very easy||Very easy||Very easy||Gave up||12||3|
|Norwich City Council||Easy||Easy||Very easy||Gave up||8||0|
|Nottingham City Council||Easy||Very easy||Easy||Easy||14||5|
|Sefton Council||Very easy||Untested||Very easy||Easy||13||1|
|South Lanarkshire Council||Gave up||Untested||Easy||Very easy||5||0|
|South Tyneside Council||Very easy||Untested||Untested||Very easy||10||3|
|Surrey County Council||Very easy||Very easy||Very easy||Very easy||20||5|
|West Lindsey District Council||Very easy||Very easy||Difficult||Easy||14||5|
Specific comments made about this task
Birmingham City Council
The links I thought I needed to follow took me to a separate website, which danced around the issue of actually applying with a whole load of jargon. Working through the jargon it ended up with a downloadable form rather than an online form
Birmingham City Council
Started off easy enough, but was taken to a separate website where I had to give up. Internal search results were useless. Navigation was useless - I couldn't find anything referring to council housing in the navigation.
Bracknell Forest Council
Long page with a lot of different information (find an affordable rented home)
Buckinghamshire County Council
Internal search took me to a page where there was a link http://www.buckscc.gov.uk/social-care/disabled-persons-car-badges/. But the link didn't work.
City of Edinburgh Council
Getting to the application form was very easy. However, there was no online application process, but more critically, the form to download was a .pdf document meaning the only way to complete it would be to print it out and write on it, rather than being able to fill it on one's own computer had it been a word document.
Copeland Borough Council
I assume the fact of the Housing main page referring only to housing association homes means Copeland does not have its own housing stock? By the way, I found the large picture of a homeless person being used as eye-candy on the page to be quite offensive.
Coventry City Council
This section of the website has been organised and done very well. It is not just easy but very easy for users to find the page and to apply for council housing.
Dudley Metropolitan Borough Council
Link from home page eventually took me to a separate site called Dudley At Home, which seemed to require me to log in in order to do anything. "Your search for apply for a council house produced no results" Following the top Google search result took me to the first page of the complete list of all the forms on the site. Going to the second Google result took me to a page inviting me to continue or amend my online application.
Gloucestershire County Council
Not a service that the County Council provides but no links to other councils that I could find.
Liverpool City Council
Housing being at the very bottom of the home page, and the link being labelled housing associations stopped it from being very easy.
Liverpool City Council
I found the page I wanted eventually, but it was difficult to find the correct term to search under. I first reached the 'find a housing association page' which is a list of names and addresses and doesn't point me to the 'join the housing register' page.
London Borough of Hammersmith and Fulham
Reasonably straightforward task, made harder by use of housing department terminology ("housing options") rather than more usual language ("I need a house"). Also, an impossibly slow website - gave up on the internal search.
Manchester City Council
Top level 'homes and property' rather than usual 'housing'; had to look hard to find it due to random arrangement.
Northampton Borough Council
spelling errors in the form. Results page from the form was too similar to the starting page so it wasn't clear I was getting a result to the form I submitted. Using IE8 on a desktop computer
Nottingham City Council
The process was easy and all raods lead to NCH Homelink organisation for Social Housing in Nottingham. Homelink web site is easy to navigate in simple language
The link from the homepage and the link from Google took me to similar but different online forms. Lack of continuity might be confusing!
South Lanarkshire Council
Form not online.
West Lindsey District Council
Anything from google that contains the word apply brings up job vacancies.