Test results for Missed bin collection - complain about one

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

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CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Birmingham City CouncilEasyEasyEasy143
Birmingham City CouncilDifficultEasyVery easy143
Birmingham City CouncilUntestedUntestedUntested13
Borough Council of WellingboroughUntestedUntestedUntested50
Bracknell Forest CouncilVery easyUntestedVery easy133
Bracknell Forest CouncilVery easyVery easyVery easy203
Bracknell Forest CouncilEasyVery easyVery easy163
Brent CouncilUntestedVery easyVery easy133
Brent CouncilUntestedVery easyEasy135
Calderdale CouncilDifficultVery easyVery easy165
Central Bedfordshire CouncilVery easyVery easyVery easy183
Cheshire East CouncilGave upVery easyVery easy123
Copeland Borough CouncilUntestedGave upGave up-95
Copeland Borough CouncilUntestedUntestedUntested13
Coventry City CouncilVery easyVery easyUntested153
Coventry City CouncilEasyEasyVery easy143
Coventry City CouncilUntestedVery easyUntested103
Dumfries and Galloway CouncilUntestedUntestedUntested53
Eden District CouncilGave upEasyGave up-65
Great Yarmouth Borough CouncilDifficultUntestedVery easy73
Great Yarmouth Borough CouncilGave upGave upGave up-123
Great Yarmouth Borough CouncilEasyEasyEasy123
Harrow CouncilUntestedUntestedEasy83
Leeds City CouncilEasyVery easyEasy165
Liverpool City CouncilVery easyVery easyVery easy205
London Borough of LewishamEasyUntestedUntested61
Manchester City CouncilUntestedGave upGave up-93
Newark and Sherwood District CouncilUntestedUntestedVery easy80
Newcastle City CouncilVery easyVery easyVery easy203
North Lincolnshire CouncilVery easyEasyVery easy183
Norwich City CouncilGave upVery easyVery easy125
Oxfordshire County CouncilVery easyGave upEasy83
Preston City CouncilUntestedUntestedUntested35
Royal Borough of Kensington and Chelsea
Salford City CouncilVery easyVery easyVery easy205
Sefton CouncilEasyVery easyVery easy183
Tendring District CouncilUntestedDifficultVery easy113
Torridge District CouncilGave upEasyEasy63
Vale of White Horse District CouncilEasyVery easyVery easy183
Wandsworth CouncilVery easyVery easyVery easy203
West Berkshire CouncilUntestedEasyEasy73
West Lindsey District CouncilUntestedGave upUntested-35

Specific comments made about this task

Birmingham City Council
I didn't appreciate the assumption at the top of the information page that I'm too stupid to know what day my bins are usually collected. Also, why do I have to login to an account to report a missed bin collection?

Bracknell Forest Council
Report a missed bin section is at the end of the page - customers may not scroll down that far.

Bracknell Forest Council
Only a phone number to report bin collection missed. An email address or online form would be much more useful.

Copeland Borough Council
Does this council seriously not have a page on which to report a missed bin collection???

Copeland Borough Council
You don't seem able to report a missed bin online - it just gave me a phone number to call.

Coventry City Council
for the navigation result, you has to go onto the recycling, rubbish and waste part and the onto the household waste section. the you would find the missed bin part aso it wasn't very hard to find. the A-Z result was quite easy as it has the link to 'Missed Bin'. the internal search result was good because before i had finished typing the last word (collection), it already knew what i was going to type. the google result was easy but the missed bin collection tab wasn't right at the top as there was one before it.

Coventry City Council
Very simple to raise a query and received a response within 12 hours.

Dumfries and Galloway Council
easily located reports form

Eden District Council
Part of the difficulty I had was because I was looking for the word "bin" whereas it looks as though they use bags so my eyes didn't lock on.

Great Yarmouth Borough Council
could not find anywhere

Harrow Council
Typing rubbish rather than bin makes it slightly less easy

London Borough of Lewisham
I found the link at http://www.lewisham.gov.uk/myservices/wasterecycle/your-bins/Pages/Report-a-problem-with-your-bin-collection.aspx

Manchester City Council
Couldn't report online without setting up an account.

Royal Borough of Kensington and Chelsea
Top link on the internal search results took me to a page showing the statistics for the numbers of missed bin collection reports for 2010/11... Another search link took me to a form where Account number was a mandatory field (looking more closely it appeared to be for commercial waste). Was surprised that when I got to the actual form there were many fields to optionally complete, but no postcode field, so I don't know how they know which Station Road in the borough the report is concerning.

West Berkshire Council
The 'Do this Online' button could be in a slight more obvious position.

West Lindsey District Council
Top link on Google, but I gave up waiting for web form to load.