Test results for Missed bin collection - complain about one
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?
Filter within results: or click headings to sort.
|Birmingham City Council||Very easy||Easy||Easy||Easy||14||3|
|Birmingham City Council||Very easy||Difficult||Easy||Very easy||14||3|
|Birmingham City Council||Difficult||Untested||Untested||Untested||1||3|
|Borough Council of Wellingborough||Very easy||Untested||Untested||Untested||5||0|
|Bracknell Forest Council||Easy||Very easy||Untested||Very easy||13||3|
|Bracknell Forest Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Bracknell Forest Council||Easy||Easy||Very easy||Very easy||16||3|
|Brent Council||Easy||Untested||Very easy||Very easy||13||3|
|Brent Council||Very easy||Untested||Very easy||Easy||13||5|
|Calderdale Council||Very easy||Difficult||Very easy||Very easy||16||5|
|Central Bedfordshire Council||Easy||Very easy||Very easy||Very easy||18||3|
|Cheshire East Council||Very easy||Gave up||Very easy||Very easy||12||3|
|Copeland Borough Council||Gave up||Untested||Gave up||Gave up||-9||5|
|Copeland Borough Council||Difficult||Untested||Untested||Untested||1||3|
|Coventry City Council||Very easy||Very easy||Very easy||Untested||15||3|
|Coventry City Council||Easy||Easy||Easy||Very easy||14||3|
|Coventry City Council||Very easy||Untested||Very easy||Untested||10||3|
|Dudley Metropolitan Borough Council||Gave up||Untested||Gave up||Gave up||-9||3|
|Dumfries and Galloway Council||Very easy||Untested||Untested||Untested||5||3|
|Eden District Council||Gave up||Gave up||Easy||Gave up||-6||5|
|Great Yarmouth Borough Council||Difficult||Difficult||Untested||Very easy||7||3|
|Great Yarmouth Borough Council||Gave up||Gave up||Gave up||Gave up||-12||3|
|Great Yarmouth Borough Council||Easy||Easy||Easy||Easy||12||3|
|Harrow Council||Very easy||Untested||Untested||Easy||8||3|
|Hertfordshire County Council||Gave up||Gave up||Easy||Gave up||-6||3|
|Leeds City Council||Very easy||Easy||Very easy||Easy||16||5|
|Liverpool City Council||Very easy||Very easy||Very easy||Very easy||20||5|
|London Borough of Lewisham||Easy||Easy||Untested||Untested||6||1|
|Manchester City Council||Gave up||Untested||Gave up||Gave up||-9||3|
|Newark and Sherwood District Council||Easy||Untested||Untested||Very easy||8||0|
|Newcastle City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|North Lincolnshire Council||Very easy||Very easy||Easy||Very easy||18||3|
|Norwich City Council||Very easy||Gave up||Very easy||Very easy||12||5|
|Oxfordshire County Council||Easy||Very easy||Gave up||Easy||8||3|
|Preston City Council||Easy||Untested||Untested||Untested||3||5|
|Royal Borough of Kensington and Chelsea||Untested|
|Salford City Council||Very easy||Very easy||Very easy||Very easy||20||5|
|Sefton Council||Very easy||Easy||Very easy||Very easy||18||3|
|Tendring District Council||Very easy||Untested||Difficult||Very easy||11||3|
|Torridge District Council||Easy||Gave up||Easy||Easy||6||3|
|Vale of White Horse District Council||Very easy||Easy||Very easy||Very easy||18||3|
|Wandsworth Council||Very easy||Very easy||Very easy||Very easy||20||3|
|West Berkshire Council||Difficult||Untested||Easy||Easy||7||3|
|West Lindsey District Council||Untested||Untested||Gave up||Untested||-3||5|
Specific comments made about this task
Birmingham City Council
I didn't appreciate the assumption at the top of the information page that I'm too stupid to know what day my bins are usually collected. Also, why do I have to login to an account to report a missed bin collection?
Bracknell Forest Council
Report a missed bin section is at the end of the page - customers may not scroll down that far.
Bracknell Forest Council
Only a phone number to report bin collection missed. An email address or online form would be much more useful.
Copeland Borough Council
Does this council seriously not have a page on which to report a missed bin collection???
Copeland Borough Council
You don't seem able to report a missed bin online - it just gave me a phone number to call.
Coventry City Council
for the navigation result, you has to go onto the recycling, rubbish and waste part and the onto the household waste section. the you would find the missed bin part aso it wasn't very hard to find. the A-Z result was quite easy as it has the link to 'Missed Bin'. the internal search result was good because before i had finished typing the last word (collection), it already knew what i was going to type. the google result was easy but the missed bin collection tab wasn't right at the top as there was one before it.
Coventry City Council
Very simple to raise a query and received a response within 12 hours.
Dudley Metropolitan Borough Council
The page was easy enough to navigate to, but to report a missed collection it required me to create and login to an account. This is unacceptable usability practice, and potentially illegal.
Dumfries and Galloway Council
easily located reports form
Eden District Council
Part of the difficulty I had was because I was looking for the word "bin" whereas it looks as though they use bags so my eyes didn't lock on.
Great Yarmouth Borough Council
could not find anywhere
Typing rubbish rather than bin makes it slightly less easy
Hertfordshire County Council
I was a bit confused as to why the recycling and waste section was a different website until I realised by looking at the URL that it wasn't, but the top left logo 'WasteAware' made me think I'd moved sites. I would prefer to have seen the usual HCC header image and menu. I couldn't see the words 'missed bin collection' which would have been perfect just ' report a problem with a local recycling bin' which isn't what I am looking for. After Googling the terms it became clear that HCC don't do this but local councils do. It would be helpful to have a result on HCC that states to look at local council sites instead?
London Borough of Lewisham
I found the link at http://www.lewisham.gov.uk/myservices/wasterecycle/your-bins/Pages/Report-a-problem-with-your-bin-collection.aspx
Manchester City Council
Couldn't report online without setting up an account.
Royal Borough of Kensington and Chelsea
Top link on the internal search results took me to a page showing the statistics for the numbers of missed bin collection reports for 2010/11... Another search link took me to a form where Account number was a mandatory field (looking more closely it appeared to be for commercial waste). Was surprised that when I got to the actual form there were many fields to optionally complete, but no postcode field, so I don't know how they know which Station Road in the borough the report is concerning.
West Berkshire Council
The 'Do this Online' button could be in a slight more obvious position.
West Lindsey District Council
Top link on Google, but I gave up waiting for web form to load.