Test results for Taxi driver - complain about one

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Barnet CouncilEasyEasyEasy100
Barnsley Metropolitan Borough CouncilDifficultUntestedUntested23
Birmingham City CouncilDifficultEasyEasy43
Birmingham City CouncilDifficultEasyDifficult63
Birmingham City CouncilUntestedUntestedUntested-33
Bracknell Forest CouncilGave upGave upGave up-123
Bradford CouncilDifficultUntestedUntested23
Bradford CouncilDifficultUntestedUntested23
Bristol City CouncilVery easyVery easyVery easy183
Cambridgeshire County CouncilVery easyGave upGave up-40
Carlisle City CouncilVery easyVery easyVery easy203
Carlisle City CouncilEasyUntestedEasy93
Cheshire East CouncilUntestedVery easyVery easy111
Cheshire East CouncilVery easyVery easyEasy103
City of Edinburgh CouncilGave upGave upGave up-125
City of LondonGave upUntestedGave up-93
Copeland Borough CouncilUntestedGave upGave up-95
Coventry City CouncilGave upGave upGave up-83
Coventry City CouncilVery easyVery easyVery easy183
Coventry City CouncilVery easyEasyVery easy163
Derbyshire County CouncilUntestedEasyUntested33
Gravesham Borough CouncilGave upVery easyEasy103
Great Yarmouth Borough CouncilGave upGave upGave up-123
Great Yarmouth Borough CouncilUntestedGave upDifficult-13
Harrow CouncilUntestedUntestedGave up-63
Harrow CouncilUntestedGave upGave up-93
Leeds City Council
Liverpool City CouncilGave upGave upGave up-123
Liverpool City CouncilVery easyEasyGave up23
London Borough of LewishamVery easyDifficultDifficult120
Manchester City CouncilUntestedEasyEasy113
Newcastle City CouncilGave upEasyGave up-23
Nottingham City CouncilEasyVery easyVery easy101
Rotherham Metropolitan Borough CouncilUntestedGave upGave up-93
Royal Borough of Kensington and ChelseaUntestedUntestedGave up-63
Scottish Borders CouncilGave upGave upGave up-125
Sheffield City CouncilGave upGave upGave up-121
Wandsworth CouncilEasyUntestedUntested63
West Lindsey District CouncilGave upGave upGave up-125
Wokingham Borough CouncilDifficultUntestedDifficult33
Wychavon District CouncilUntestedGave upGave up-93

Specific comments made about this task

Barnsley Metropolitan Borough Council
Navigated and ended up pushed towards A-Z, so searched under 'c' for complain but was a very poor experience

Birmingham City Council
The difference between hackney and private hire is a bit blurred

Birmingham City Council
Going round the houses and I still couldn't find the page to do this on

Bracknell Forest Council
This content doesn't appear to be on the website

Bradford Council
Should be placed within the contact us section on the home page. Not very easy to get to at all, and could see why people would give up.

Bradford Council
Should be placed within the contact us section on the home page. Not very easy to get to at all, and could see why people would give up.

Bristol City Council
Typing into the internal search box in google chrome didn't work very well - took several clicks in the box before it would let me type.

Cambridgeshire County Council
I found the general complaints form quite easily, but not for the specific task.

Carlisle City Council
Doesn't have specific contact detail on the webpage which would be useful.

Cheshire East Council
I found information on how to make a formal complaint but nothing specifically on how to complain about a taxi driver. My google search term took me to Citizens Advice page 'Complain about taxis and mini cab services' which proved useful

City of Edinburgh Council
Search took me to a page which initially looked promising, but on further reading seemed to be more about objecting to an application being made for a taxi licence rather than complaining about a specific driver.

City of London
I can't find any information on the site about how to make this complaint.

Copeland Borough Council
Horriblest home page I've ever seen! Text scrolling above a fixed background image is very difficult and distracting.

Coventry City Council
The navigation result was easy but for other people, it may not be so easy so what they could do to improve it is have a separate heading or box in that same section saying 'Taxi Complaints'. However, saying this, it wasn't a problem. It was very straight forward and alomst anybody could figure this one out!

Coventry City Council
Google search took me to a site called Firmstep (which I see is the correct site) as the number one result, which I wasn't immediately sure was the correct form. I found navigating from the home page very easy because it occurred to me to use the 'Tell us' link at the top of the home page, but if I didn't know to use that or the A-Z index I think I would have probably given up.

Derbyshire County Council
3 clicks from the google results page. I had to navigate back to the public facing (rather than taxi driver facing) content (arrived on the licensing pages intially) but LH links were clear and the link to the contact us form easy to find. Didn't complete the transaction as of course I have no complaint! Came via Chromebook - kind of halfway between laptop/ipad/smartphone

Gravesham Borough Council
Gave up on interal A-Z index search as error on page and list failed to load. Internal search result returned a lot of irrelavent items before showing the one I needed.

Great Yarmouth Borough Council
even on the page for report it only has a section for comment complaint or compliment and the form then is asking for all kind of info tha tthe customer may not want to divulge

Leeds City Council
Couldn't find the appropriate page at all by navigation; the page search took me to was quite confusing in the amount of information it was mixing together.

Scottish Borders Council
It's fairly shocking I could find nothing at all about this.

Sheffield City Council
I found the taxi licencing area quite quickly and easily, but no reference to complain about a driver anywhere.

West Lindsey District Council
I was unable to find any information relating to this demand on the website.

Wokingham Borough Council
Difficult to find the section on how to complain about a texi driver. After a few searches I found this as a PDF document under Taxi licensing information My google search took me to a general complaints page on the Workingham council website