Test results for Vulnerable child - express concern about one

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

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CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Birmingham City CouncilGave upEasyEasy83
Birmingham City CouncilGave upEasyEasy83
Birmingham City CouncilUntestedUntestedUntested33
Bracknell Forest CouncilEasyDifficultDifficult83
Brent CouncilUntestedDifficultDifficult33
Buckinghamshire County CouncilEasyUntestedVery easy113
Cheshire East CouncilGave upGave upGave up-123
Coventry City CouncilDifficultEasyDifficult83
Coventry City CouncilUntestedUntestedUntested53
Harrow Council
Leeds City CouncilVery easyVery easyVery easy205
Liverpool City CouncilVery easyVery easyVery easy183
London Borough of HounslowEasyEasyDifficult81
Manchester City CouncilUntestedEasyEasy93
Newcastle City CouncilVery easyUntestedEasy133
Nottingham City CouncilDifficultUntestedDifficult35
Sandwell Metropolitan Borough CouncilVery easyVery easyVery easy185
Wandsworth CouncilUntestedUntestedUntested33

Specific comments made about this task

Birmingham City Council
Internal search led to a bit of a potential confusion with adults

Birmingham City Council
Do I need to know all about MASH in order to make a report? There were various options for phones and email, but I would have preferred an online form

Bracknell Forest Council
Only option given is to phone

Brent Council
The search term vulnerable child doesn't come up. The language used in searches is more colloquial than the text book type language used in the above example so a non professional might find it difficult to get to the department they are looking for.

Buckinghamshire County Council
Easy to find Child Protection under A-Z but the A-Z results loaded very slowly

Cheshire East Council
Vulnerable adult was easy to find, but no information on a vulnerable child.

Harrow Council
Under health and social care - may not necessarily be the best place these days; search didn't find 'report child abuse'

Liverpool City Council
Was under health and social care on home page - may not be the best heading nowadays.

Newcastle City Council
The internal search was easy to use but it requires you to use the correct terminology to find the right pages. The same applies for using Google.

Nottingham City Council
Not obvious where to report concern about vulnerable child. The 'Social Care' listing in the A-Z of services on the Internet takes you to information all about adult social care. The childrens social care duty function is now under 'Childrens & Families Direct' which has a separate listing in the A-Z of services. Why doesn't this come under social care? A member of the public would not know this. In addition the link on the Internet takes you to information on the Intranet. A member of the public would not have access to this.