Test results for Welfare reform - find information about

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Argyll and Bute CouncilDifficultVery easyVery easyVery easy163
Barnet CouncilGave upVery easyVery easyVery easy120
Birmingham City CouncilEasyGave upVery easyVery easy103
Birmingham City CouncilVery easyGave upEasyVery easy103
Birmingham City CouncilDifficultUntestedUntestedUntested13
Bracknell Forest CouncilDifficultEasyGave upDifficult23
Cambridgeshire County CouncilDifficultGave upUntestedVery easy35
Cheshire East CouncilEasyVery easyVery easyVery easy183
Coventry City CouncilEasyUntestedDifficultGave up13
Coventry City CouncilGave upEasyVery easyVery easy103
Coventry City CouncilDifficultDifficultUntestedDifficult30
Ealing CouncilEasyEasyEasyEasy123
East Northamptonshire CouncilUntested
East Riding of Yorkshire CouncilUntestedUntestedVery easyVery easy101
Harrow CouncilVery easyUntestedUntestedVery easy103
Harrow CouncilVery easyUntestedVery easyVery easy153
Havant Borough CouncilGave upGave upUntestedGave up-93
Liverpool City CouncilUntestedUntestedUntestedGave up-33
London Borough of BromleyVery easyGave upUntestedEasy53
London Borough of LewishamVery easyUntestedVery easyUntested100
Manchester City CouncilVery easyUntestedDifficultDifficult73
Newcastle City CouncilEasyEasyDifficultVery easy121
Newcastle City CouncilEasyEasyDifficultVery easy121
North Lincolnshire CouncilUntested
Nottingham City CouncilUntested
Southwark CouncilEasyGave upVery easyVery easy105
Wandsworth CouncilEasyVery easyUntestedUntested83
Wandsworth CouncilVery easyVery easyVery easyVery easy203
Wokingham Borough CouncilGave upGave upDifficultGave up-83

Specific comments made about this task

Birmingham City Council
It was very easy to find the relevant page, but it appeared to contain information from 2013 rather than current information

Bracknell Forest Council
Welfare rights - financial advice page. Takes ot to GOV.UK page, but need to apply through council if eligible.

Coventry City Council
On the navigation, I thought that you had to look in the 'Advice and Benefits' section but there wasn't anything saying about 'Welfare Reform'. There was an option saying 'Animal Welfare'. To improve, they could have a separate box saying 'Welfare Reform' so it is easier for other people interested to find. The same could happen with the A-Z. However, the internal ang Google search were the easiest ones as they were the most helpful and the most specific/relevant.

Harrow Council
Although not much information there.

Havant Borough Council
Could not find a link to any page with any information on welfare or welfare reform.

Manchester City Council
Completely different information between navigation and search.

Newcastle City Council
Using a Google search it wasn't possible to find the right pages using the same terms as the internal search i.e. welfare reform. However, if you rephrased it as "changes to benefits Newcastle City Council" then the pages could be found.

Newcastle City Council
Using a Google search it wasn't possible to find the right pages using the same terms as the internal search i.e. welfare reform. However, if you rephrased it as "changes to benefits Newcastle City Council" then the pages could be found.

North Lincolnshire Council
Content was hidden away in a lengthy PDF document.

Southwark Council
Page load time was slow and it was confusing at first for the topic navigation to be a drop down list.

Wokingham Borough Council
google search found a PDF on the welfare provision policy