Test results for Welfare reform - find information about

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Argyll and Bute CouncilVery easyVery easyVery easy163
Barnet CouncilVery easyVery easyVery easy120
Birmingham City CouncilGave upVery easyVery easy103
Birmingham City CouncilGave upEasyVery easy103
Birmingham City CouncilVery easyVery easyVery easy13
Bracknell Forest CouncilEasyGave upDifficult23
Cambridgeshire County CouncilGave upVery easyVery easy35
Cheshire East CouncilVery easyVery easyVery easy183
Coventry City CouncilVery easyDifficultGave up13
Coventry City CouncilEasyVery easyVery easy103
Coventry City CouncilDifficultVery easyDifficult30
Ealing CouncilEasyEasyEasy123
East Northamptonshire Council
East Riding of Yorkshire CouncilVery easyVery easyVery easy101
Harrow CouncilVery easyVery easyVery easy103
Harrow CouncilVery easyVery easyVery easy153
Havant Borough CouncilGave upVery easyGave up-93
Liverpool City CouncilVery easyVery easyGave up-33
London Borough of BromleyGave upVery easyEasy53
London Borough of LewishamVery easyVery easyVery easy100
Manchester City CouncilVery easyDifficultDifficult73
Newcastle City CouncilEasyDifficultVery easy121
Newcastle City CouncilEasyDifficultVery easy121
North Lincolnshire Council
Northumberland County CouncilEasyEasyVery easy123
Nottingham City Council
Plymouth City CouncilVery easyEasyDifficult53
Southwark CouncilGave upVery easyVery easy105
Tandridge District Council
Wandsworth CouncilVery easyVery easyVery easy83
Wandsworth CouncilVery easyVery easyVery easy203
Wokingham Borough CouncilGave upDifficultGave up-83

Specific comments made about this task

Birmingham City Council - 2016-07-18
It was very easy to find the relevant page, but it appeared to contain information from 2013 rather than current information

Bracknell Forest Council - 2014-03-18
Welfare rights - financial advice page. Takes ot to GOV.UK page, but need to apply through council if eligible.

Coventry City Council - 2014-02-05
On the navigation, I thought that you had to look in the 'Advice and Benefits' section but there wasn't anything saying about 'Welfare Reform'. There was an option saying 'Animal Welfare'. To improve, they could have a separate box saying 'Welfare Reform' so it is easier for other people interested to find. The same could happen with the A-Z. However, the internal ang Google search were the easiest ones as they were the most helpful and the most specific/relevant.

Harrow Council - 2013-12-04
Although not much information there.

Havant Borough Council - 2016-10-05
Could not find a link to any page with any information on welfare or welfare reform.

Manchester City Council - 2013-12-17
Completely different information between navigation and search.

Newcastle City Council - 2015-01-15
Using a Google search it wasn't possible to find the right pages using the same terms as the internal search i.e. welfare reform. However, if you rephrased it as "changes to benefits Newcastle City Council" then the pages could be found.

Newcastle City Council - 2015-01-15
Using a Google search it wasn't possible to find the right pages using the same terms as the internal search i.e. welfare reform. However, if you rephrased it as "changes to benefits Newcastle City Council" then the pages could be found.

North Lincolnshire Council - 2014-03-17
Content was hidden away in a lengthy PDF document.

Northumberland County Council - 2020-04-16
The Welfare reform information was listed under housing benefits on the home page making it difficult to find. If this was listed as its own page it would be easier to find.

Southwark Council - 2014-02-05
Page load time was slow and it was confusing at first for the topic navigation to be a drop down list.

Wokingham Borough Council - 2014-10-28
google search found a PDF on the welfare provision policy