Test results for Council tax - pay it

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Birmingham City CouncilVery easyEasyVery easy163
Birmingham City CouncilUntestedUntestedUntested53
Birmingham City CouncilUntestedVery easyVery easy155
Bracknell Forest CouncilVery easyUntestedVery easy153
Bracknell Forest CouncilVery easyVery easyVery easy203
Bradford CouncilUntestedUntestedUntested53
Brent CouncilUntestedVery easyVery easy155
Brent CouncilVery easyVery easyVery easy205
Cambridgeshire County CouncilUntestedVery easyVery easy153
Camden CouncilEasyVery easyVery easy183
Cheshire East CouncilUntestedEasyVery easy133
Cheshire East CouncilVery easyUntestedVery easy153
Cheshire East CouncilGave upVery easyVery easy123
City of Edinburgh CouncilEasyEasyEasy125
Copeland Borough CouncilUntestedVery easyVery easy115
Coventry City CouncilVery easyVery easyVery easy205
Coventry City CouncilEasyVery easyVery easy183
Coventry City CouncilVery easyVery easyVery easy205
Great Yarmouth Borough CouncilEasyVery easyDifficult143
Hampshire County CouncilUntestedEasyEasy95
Harrow CouncilUntestedUntestedVery easy103
Harrow CouncilUntestedUntestedVery easy103
Lambeth CouncilVery easyVery easyVery easy203
Lambeth CouncilVery easyVery easyVery easy205
Lichfield District CouncilEasyVery easyVery easy163
Liverpool City CouncilVery easyVery easyVery easy205
Liverpool City CouncilVery easyVery easyEasy183
London Borough of CroydonVery easyVery easyVery easy205
London Borough of Hammersmith and FulhamUntestedUntestedUntested53
London Borough of LewishamVery easyUntestedVery easy153
Manchester City CouncilUntestedDifficultGave up35
Milton Keynes CouncilVery easyVery easyEasy185
Newcastle City CouncilEasyEasyEasy123
Preston City CouncilVery easyVery easyVery easy205
Sefton CouncilGave upEasyVery easy83
St Helens CouncilVery easyVery easyVery easy203
Walsall CouncilEasyVery easyEasy165
Wandsworth CouncilVery easyUntestedVery easy153
Wokingham Borough CouncilEasyEasyEasy121
Wychavon District CouncilUntestedEasyEasy93

Specific comments made about this task

Bradford Council
Generally easy enough to do through the homepage

Brent Council
Brent council has well laid out page telling people how much council tax they will have to pay, and how to pay,very easy to follow instructions, looks like hours of works have gone into preparing the webpage to get that council tax income IN, for the FAT Brent Council MPs and their staff the "Dirty Rotten scoundrels".

Cambridgeshire County Council
The three possible search methods were very good as they were all rated as 'Very Easy'. However, there wasn't an A-Z search box on the website. Even though for this task it wasn't necessary, for others, this may be needed to make it easier for people to search. Overall, the three present options were very helpful and useful. These were near the top and were relevant so this was good. Like I stated before, the only improvement would be to add a A-Z index service.

Camden Council
Very easy to find and go quickly to the payment page.

Cheshire East Council
easy to find and clear to use

City of Edinburgh Council
Navigation was clear enough, but there was at least one redundant intermediate page between clicking the link 'pay council tax online' and getting to the payment form.

Copeland Borough Council
Finding the main council tax page was easy enough, but then going in to find the specific page for paying council tax was quite hard. As with other pages, the eye-candy image dominating the page was distracting rather than helpful.

Coventry City Council
Overall, searching this query was good because the most relevant information was at the top and that is how every webpage should be with the most helpful information at the top. using the A-Z was easy but not very easy because to improve, you could have headings at the top saying Ca, Cb, Cc so you know what section of the alphabet you are on and it'll be quicker to find. also when you scroll very fast, you should have headings to tell you where you are like the Ca, Cb, and Cc ones so you know when to stop. the search results for internal and google were easy. overall, it was easy to fing the query.

Great Yarmouth Borough Council
Top result on google search- took me to the page where i can click pay us on the right side. Internal search was more difficult- 4th on the search results.

Hampshire County Council
It was simple signposting. Not a perfect experience and there seems to be too many pages on Council tax than are needed.

Lichfield District Council
Google result takes you to a page which doesn't mention paying online!

Liverpool City Council
Found this information easily via navigation, a to z and google, but not so easily by an internal search.

Manchester City Council
Google search took me to an expired session page.

Newcastle City Council
To pay you are taken to a part of the site that looks different and has a lot of information on it making it more difficult to read. Without this it would have probably been very easy.

Wychavon District Council
Have to admit I'm surprised that the search term 'pay council tax' doesn't result in the council tax payment page being top of the results list...