Test results for Planning application - comment on one
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.
Filter within results: or click headings to sort.
Council | Navigation | A-Z | Site search | Score | Tests | Importance | |
---|---|---|---|---|---|---|---|
Aberdeen City Council | Very easy | Very easy | Easy | Easy | 16 | 1 | |
Birmingham City Council | Easy | Very easy | Very easy | Very easy | 18 | 3 | |
Birmingham City Council | Easy | Very easy | Very easy | Very easy | 3 | 3 | |
Bracknell Forest Council | Easy | Very easy | Very easy | Very easy | 18 | 3 | |
Cambridge City Council | Easy | Very easy | Very easy | Very easy | 3 | 5 | |
Camden Council | Easy | Gave up | Easy | Very easy | 8 | 1 | |
Cheshire East Council | Difficult | Very easy | Very easy | Very easy | 1 | 5 | |
Cheshire East Council | Very easy | Difficult | Very easy | Difficult | 12 | 3 | |
Cheshire East Council | Very easy | Very easy | Very easy | Very easy | 15 | 3 | |
Cheshire East Council | Very easy | Very easy | Very easy | Very easy | 10 | 3 | |
Cheshire East Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
City of Edinburgh Council | Difficult | Difficult | Difficult | Difficult | 4 | 5 | |
City of Edinburgh Council | Easy | Easy | Very easy | Easy | 9 | 1 | |
Cornwall Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
Coventry City Council | Gave up | Gave up | Easy | Gave up | -6 | 3 | |
Coventry City Council | Easy | Gave up | Easy | Easy | 6 | 5 | |
Coventry City Council | Very easy | Easy | Easy | Easy | 14 | 3 | |
Devon County Council | Difficult | Difficult | Difficult | Difficult | 4 | 5 | |
Doncaster Council | Difficult | Difficult | Easy | Easy | 8 | 3 | |
Enfield Council | Easy | Difficult | Easy | Easy | 10 | 3 | |
Gravesham Borough Council | Gave up | Gave up | Difficult | Easy | -2 | 1 | |
Haringey Council | Untested | ||||||
Haringey Council | Very easy | Very easy | Very easy | Very easy | 10 | 0 | |
Haringey Council | Very easy | Very easy | Very easy | Very easy | 20 | 0 | |
Harrow Council | Very easy | Very easy | Very easy | Very easy | 10 | 3 | |
Harrow Council | Very easy | Very easy | Very easy | Easy | 8 | 3 | |
Lambeth Council | Very easy | Easy | Very easy | Very easy | 18 | 3 | |
Lambeth Council | Easy | Very easy | Gave up | Very easy | 10 | 3 | |
Lichfield District Council | Very easy | Easy | Very easy | Very easy | 18 | 5 | |
Liverpool City Council | Very easy | Difficult | Very easy | Very easy | 16 | 3 | |
Liverpool City Council | Easy | Very easy | Very easy | Very easy | 18 | 3 | |
Manchester City Council | Very easy | Very easy | Very easy | Very easy | 15 | 3 | |
Manchester City Council | Very easy | Very easy | Very easy | Very easy | 15 | 3 | |
Northamptonshire County Council | Untested | Very easy | Very easy | Very easy | 5 | 0 | |
Royal Borough of Kensington and Chelsea | Very easy | Very easy | Very easy | Very easy | 5 | 3 | |
Sefton Council | Difficult | Easy | Very easy | Easy | 12 | 3 | |
Sheffield City Council | Gave up | Gave up | Very easy | Gave up | -9 | 1 | |
Staffordshire County Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
Stockport Metropolitan Borough Council | Untested | ||||||
Wandsworth Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
West Lindsey District Council | Very easy | Very easy | Very easy | Easy | 13 | 3 | |
Wychavon District Council | Very easy | Very easy | Very easy | Very easy | 5 | 3 |
Specific comments made about this task
Birmingham City Council - 2016-07-18
There was a superfluous intermediate page between the link on the main page Comment on a Current Application, and the page on which I could launch the comment form
Bracknell Forest Council - 2014-03-17
Page is very wordy.
Camden Council - 2014-02-27
Easy enough (though not on A-Z), though a little unclear that you can't comment on some applications once the consultation period is over.
Cheshire East Council - 2014-02-13
The web page I landed on was confusing. Too much detail. There were no clear instructions that jumped out at me. As a user I would want to just click a few buttons to complete my task. There is too much jargon and the customer journey is not easy
Cheshire East Council - 2014-02-13
This is a lot easier to navigate round and the 'e- form' to actually comment on an application is very user friendly
Cheshire East Council - 2014-10-28
the page was written in plain english and it was very easy to understand
City of Edinburgh Council - 2014-02-01
Required me to be registered and logged in in order to make a comment.
Coventry City Council - 2014-02-26
The links are not obvious but they are there
Coventry City Council - 2014-03-20
much better
Devon County Council - 2014-01-31
Finding actual planning applications was quite difficult, and then when I found one, the only way to comment was to send an email, which seems a bit last century.
Doncaster Council - 2014-06-18
the home page of the website is terrible. no icons/leads to help me navigate easily, just a search bar. Had to click on 'main sections' at the top to find my way round in quite a lot of clicks. not a very good journey for the customer
Enfield Council - 2014-02-27
Easy enough to find the page, but not that clear how to comment (as opposed to just finding the application)
Gravesham Borough Council - 2014-12-08
The page is there but it is called Planning Public Access, so it's not that clear that this is how you can comment.
The navigation only takes you to a list of pages A to Z.
Haringey Council - 2013-12-20
Easy enough to get to the list of current applications, but this is presented as a list of search results separated into pages, with no hints as to how many pages there are or how they are sorted.
Once at the list of planning applications I tried to use the search provided there, but it's almost unusable without reference number (e.g. searching by road name gives results including past applications going back to 1989, and I couldn't work out how to limit the results to current applications.)
Once at the details for a particular planning application, it appears to be quite easy to submit a comment.
Lambeth Council - 2014-06-25
To get to the section to comment on a planning application from Google you may need to put everything in the search otherwise you will get lost as I did.
Lichfield District Council - 2013-12-05
A-Z entry went to a redundant gateway page.
Manchester City Council - 2014-02-27
Very easy and readable
Northamptonshire County Council - 2014-02-19
Simple signposting for a popular service.
Sheffield City Council - 2014-06-18
Search found the topic but then provided no obvious way to complain
Staffordshire County Council - 2014-02-22
Easy to find, excellent information and online comment form.
Wandsworth Council - 2014-05-06
No 'view planning application' in a to z, but I agree with that.
West Lindsey District Council - 2014-03-27
Comment on a planning application is available on 'Top Tasks'
It is contained under 'C' for Comment on planning application in A to Z
Wychavon District Council - 2017-07-21
Those graphics on the planning main page are *so* 1999...
The readability of the relevant pages was excessively jargon-heavy and excessively wordy; I suspect more people are put off making legitimate comments than are discouraged from making trivial ones by this.