Test results for Pothole - report one

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Barnet CouncilDifficultVery easyVery easy143
Barnsley Metropolitan Borough CouncilVery easyVery easyVery easy203
Birmingham City CouncilVery easyVery easyVery easy203
Birmingham City CouncilVery easyEasyVery easy183
Birmingham City CouncilUntestedUntestedUntested33
Bracknell Forest CouncilVery easyVery easyVery easy203
Bracknell Forest CouncilVery easyDifficultDifficult123
Bradford CouncilVery easyUntestedVery easy103
Brent CouncilVery easyEasyGave up103
Brent CouncilUntestedUntestedUntested33
Brent CouncilGave upGave upGave up-83
Brent CouncilDifficultVery easyUntested93
Carlisle City CouncilEasyEasyVery easy143
Cheshire East CouncilVery easyVery easyVery easy200
Cheshire East CouncilVery easyVery easyVery easy200
Cheshire East CouncilEasyVery easyVery easy180
Cheshire East CouncilVery easyVery easyGave up123
Clackmannanshire CouncilDifficultEasyVery easy123
Copeland Borough CouncilGave upGave upGave up-125
Corby Borough CouncilDifficultDifficultDifficult61
Coventry City CouncilUntestedVery easyVery easy155
Devon County CouncilVery easyUntestedUntested103
Great Yarmouth Borough CouncilGave upEasyGave up-63
Hampshire County CouncilVery easyVery easyEasy183
Harrow CouncilUntestedUntestedVery easy103
Lambeth CouncilEasyVery easyGave up83
Leeds City CouncilVery easyEasyEasy165
Leicester City CouncilVery easyVery easyVery easy183
Leicestershire County CouncilEasyVery easyUntested53
Liverpool City CouncilGave upVery easyVery easy125
Liverpool City CouncilEasyVery easyGave up103
London Borough of BromleyUntestedUntestedUntested50
London Borough of LewishamVery easyVery easyVery easy203
Manchester City CouncilUntestedGave upGave up-15
Manchester City CouncilUntestedVery easyVery easy133
Newcastle City CouncilEasyEasyEasy123
Norfolk County CouncilUntestedUntestedUntested53
Norwich City CouncilVery easyUntestedUntested105
Nottingham City CouncilEasyVery easyEasy161
Rotherham Metropolitan Borough CouncilUntestedVery easyVery easy133
Salford City CouncilVery easyVery easyVery easy203
Scottish Borders CouncilEasyEasyEasy123
Somerset County CouncilUntestedVery easyVery easy153
South Lakeland District CouncilVery easyEasyEasy111
Stockport Metropolitan Borough CouncilGave upVery easyVery easy121
Stockport Metropolitan Borough CouncilUntestedUntestedUntested53
Suffolk County CouncilEasyVery easyEasy143
Wandsworth CouncilVery easyEasyEasy163
West Berkshire CouncilUntestedEasyGave up51
West Berkshire CouncilGave upEasyGave up-25
Wokingham Borough CouncilGave upEasyVery easy103
Wolverhampton City CouncilEasyUntestedEasy93
Wolverhampton City CouncilEasyUntestedEasy93

Specific comments made about this task

Birmingham City Council
Getting to the form was very easy, but then the form itself was a bit of a pain. And the heading Report a Street Fault on the home page was a bit jargonny

Bracknell Forest Council
Internal search takes you to desktop page Google search also takes you to desktop page Content page itself is too wordy

Brent Council
Homepage has 'our top areas' instead of a simple A Z

Carlisle City Council
Easy to navigate and find form used to report a pothole.

Cheshire East Council
very easy to do

Cheshire East Council
very easy to find what i was looking for but a little more difficult to read due to the samll screen

Clackmannanshire Council
A-Z only generic "Report it"

Corby Borough Council
Lack of top tasks on the homepage and A-Z made it difficult to complete this task. Obviously Northamptonshire County Council are responsible for the highways, but there should be sufficient signposting on Corby site.

Great Yarmouth Borough Council
couldn't find it any other way than with google and then it took a little bit of time to get to page to report it.

Lambeth Council
There was a phone number for this service. It would have been good to have an online form to capture all the information. The internal search on mobile wouldn't allow me to type anything in. I was using a Samsung S3 Mini

Leeds City Council
On the search result page at http://www.leeds.gov.uk/residents/Pages/Faults-with-the-highway.aspx it seems odd to direct users to a different part of the page in the text for the link, rather than just having the link right there.

Leicester City Council
Top nav bar hard to see in comparison to quick links on the page

Leicestershire County Council
I did have to look hard on the list for potholes - too many choices.

Manchester City Council
Getting the login / register prompt at the start could get irritating after a while; going via search wouldn't allow me to do it *without* logging in first.

Scottish Borders Council
Would have been very easy if it wasn't for the number of redundant intermediate steps in navigation and the fact of the dropdown on the actual form not being in alphabetical order. Having the call to action button at the bottom of the intermediate pages also makes it less easy. These menus on the top row which open on hover really are unbelievably annoying.

Somerset County Council
Page was easy to read

South Lakeland District Council
Even though South Lakeland don't provide the service for potholes it was well signposted in their A-Z. With regard to searching it would be easier for customers if they linked directly from their page on Highways to the appropriate content on Cumbria County Council website

Stockport Metropolitan Borough Council
Good explanation of which defects will be addressed.

Suffolk County Council
Return on first page of Google. Takes me to a landing page with several options. Report form is excellent though perhaps one too many clicks to get there. Map linked to from landing page is rather useless. Too much verbiage on all pages. Internal search did not pick up on key word "pothole". A to Z marked down because "P" split into to two pages - why? Used "Report it" link from home page. Navigation not really directing me.

Wandsworth Council
google search + internal search: there is unrelevant posts above the relevant link, the help page needs to be priority otherwise it will make things harder to report.

West Berkshire Council
The website's internal search returns NO pages when 'pothole' or 'pot hole' is entered. Very bad.

West Berkshire Council
There is no clear link to reporting problems or potholes on the Transport & Streets and Roads pages. The form used to report a pothole is very clear and well laid out. Surprised that no pages were returned for my internal search. Maybe I used the wrong search box, but I could only find one search box on the home page.

Wolverhampton City Council
The form was easy to complete for the customer, although the free text box for describing the location and pothole itself could be improved with map functionality and the ability to upload a photograph.

Wolverhampton City Council
The form was easy to complete for the customer, although the free text box for describing the location and pothole itself could be improved with map functionality and the ability to upload a photograph.