Test results for Housing repair - request one
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was.
Filter within results: or click headings to sort.
Council | Navigation | A-Z | Site search | Score | Tests | Importance | |
---|---|---|---|---|---|---|---|
Birmingham City Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
Birmingham City Council | Very easy | Very easy | Very easy | Very easy | 20 | 3 | |
Birmingham City Council | Very easy | Very easy | Easy | Very easy | 18 | 3 | |
Birmingham City Council | Difficult | Very easy | Very easy | Very easy | 1 | 3 | |
Birmingham City Council | Very easy | Very easy | Very easy | Easy | 13 | 3 | |
Bracknell Forest Council | Very easy | Very easy | Easy | Difficult | 14 | 3 | |
Bradford Council | Gave up | Easy | Difficult | Easy | 4 | 0 | |
Brent Council | Gave up | Very easy | Difficult | Difficult | -1 | 0 | |
Brent Council | Gave up | Gave up | Very easy | Gave up | -4 | 5 | |
Bristol City Council | Very easy | Very easy | Very easy | Very easy | 10 | 3 | |
Cheshire East Council | Very easy | Gave up | Easy | Very easy | 10 | 3 | |
Copeland Borough Council | Gave up | Very easy | Very easy | Very easy | 7 | 3 | |
Coventry City Council | Difficult | Very easy | Easy | Easy | 12 | 3 | |
Coventry City Council | Gave up | Very easy | Very easy | Very easy | 12 | 3 | |
Great Yarmouth Borough Council | Very easy | Very easy | Easy | Very easy | 13 | 5 | |
Great Yarmouth Borough Council | Easy | Very easy | Very easy | Very easy | 3 | 3 | |
Great Yarmouth Borough Council | Very easy | Difficult | Very easy | Very easy | 16 | 3 | |
Great Yarmouth Borough Council | Easy | Gave up | Easy | Easy | 6 | 3 | |
Harrow Council | Easy | Very easy | Very easy | Very easy | 8 | 3 | |
Harrow Council | Very easy | Very easy | Very easy | Very easy | 10 | 3 | |
Lambeth Council | Difficult | Gave up | Very easy | Very easy | 8 | 3 | |
Lincolnshire County Council | Difficult | Easy | Easy | Easy | 10 | 3 | |
Liverpool City Council | Gave up | Gave up | Gave up | Gave up | -12 | 3 | |
Liverpool City Council | Easy | Easy | Easy | Difficult | 10 | 3 | |
Middlesbrough Council | Very easy | Gave up | Gave up | Gave up | -4 | 0 | |
Newcastle City Council | Very easy | Very easy | Very easy | Very easy | 20 | 0 | |
Northampton Borough Council | Very easy | Very easy | Very easy | Easy | 18 | 0 | |
Plymouth City Council | Easy | Very easy | Very easy | Easy | 11 | 3 | |
Plymouth City Council | Easy | Very easy | Easy | Difficult | 7 | 3 | |
Sefton Council | Gave up | Gave up | Gave up | Gave up | -12 | 3 | |
Tendring District Council | Easy | Very easy | Very easy | Very easy | 18 | 3 | |
Torbay Council | Easy | Easy | Very easy | Very easy | 11 | 3 | |
Wakefield Council | Gave up | Gave up | Difficult | Gave up | -8 | 3 | |
Wandsworth Council | Easy | Difficult | Easy | Very easy | 12 | 5 |
Specific comments made about this task
Birmingham City Council - 2016-07-14
There seemed to be more prominence given to a toy which told me who will be doing my repair at the expense of making it easy for me to actually request it
Bracknell Forest Council - 2014-03-20
Content is on 3rd party website
Coventry City Council - 2014-02-04
Other than the Navigation results part, it was very easy to find this section. If you went to the housing section, you wonldn't find anything there so that wasn't good. however, it was so easy and simple to find 'House Repairs' on the A-Z Index, Internal and Google search. The navigation part needs improving but otherwise this section is alright.
Great Yarmouth Borough Council - 2014-09-04
google needs always great yarmouth to be typed in
Great Yarmouth Borough Council - 2014-09-04
A-Z was able to go so far but then came up with error message and could not continue
Great Yarmouth Borough Council - 2014-09-04
search on a to z comes up will error
Lambeth Council - 2014-05-01
Didn't know if this task was found under council and social housing or housing advice. Could cut out an extra click here by not giving an action page as it's not dealt with by Lambeth Council.
Lincolnshire County Council - 2014-03-06
Google pointed to Lincoln city, but there is a good form. Some of the content style needs addressing. And, another large irritating cookie banner.
Nice big internal search box (great big cookie banner). First hit directs to list of relevant district councils. Good job, but I might not know which one I need.
A to Z ok. Quite a few housing links, none for repairs. The confusing term "housing advice" takes you to a page about benefits, homelessness and rehousing.
I quite like the look and feel of the home page however, it was very difficult to find what I was looking for - of course, no a county responsibility. I like that the site shows recent pages I've visited (albeit at the bottom): nice use of cookies! (Take that Bruxelles!)
Also, love the feedback form in the right hand margin asking if I found what I was looking for: much better than irritating popup, lightbox or Govmetric.
Took me several goes to find the right page.
Liverpool City Council - 2013-12-17
Does this council not do this?
Torbay Council - 2014-08-31
I didn't follow it through, as i didn't want to confuse the local council down there!
Wakefield Council - 2014-10-30
A google search of Housing Repair Wakefield, returns a website called WDH, I assume Wakefield District Housing but no explanation.
The doesn’t appear to be any cross linking from the main council website over to this site, at least not any that I could find.
Wandsworth Council - 2014-04-01
A-Z: Checked under H for Housing. Expected "Housing repairs". But it's not there.
Search google: First result wasn't relevant.