Test results for Complain about something the council has done

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Birmingham City CouncilVery easyVery easyVery easy203
Birmingham City CouncilVery easyEasyEasy163
Birmingham City CouncilUntestedUntestedUntested33
Birmingham City CouncilUntestedVery easyEasy133
Bracknell Forest CouncilVery easyEasyDifficult143
Bradford CouncilVery easyVery easyVery easy163
Brent CouncilDifficultDifficultGave up23
Carlisle City CouncilVery easyVery easyUntested153
Cheshire East CouncilGave upVery easyEasy83
Corby Borough CouncilUntestedUntestedUntested50
Coventry City CouncilEasyVery easyDifficult123
Coventry City CouncilVery easyVery easyVery easy183
East Lothian CouncilGave upUntestedEasy13
Harrow CouncilUntestedUntestedVery easy63
Harrow CouncilUntestedDifficultDifficult35
Ipswich Borough CouncilEasyVery easyEasy143
Kingston CouncilUntestedVery easyVery easy115
Lambeth CouncilEasyVery easyEasy163
Liverpool City CouncilVery easyVery easyDifficult163
Manchester City CouncilUntestedEasyEasy73
Newcastle City CouncilVery easyVery easyVery easy203
Royal Borough of Kensington and ChelseaGave upVery easyVery easy123
Royal Borough of Kensington and ChelseaUntestedUntestedGave up-63
Salford City CouncilUntestedUntestedUntested51
Wandsworth CouncilUntestedUntestedUntested-35
Wandsworth CouncilUntestedUntestedVery easy63
Wandsworth CouncilDifficultUntestedVery easy93

Specific comments made about this task

Birmingham City Council
Calling the complaints form 'Your views' threw me a bit

Bradford Council
From the home page clicked on Have my say but complaints wasn't there.Then used I want to contactlink from homepage and again nothing obvious for complaints

Coventry City Council
The navigation from the home page was easy but for other people, it may not be so eays because the other options on the side could be another colur so that they stand out more and are noticed. These boxes need to look different so that we know it isn't the same as those found on the home screen. For example, the colour could be instead of the normal blue, it could be pink or green. The A-Z, Internal and Google search were very easy.

Harrow Council
Maybe not as hard as difficult, but harder than easy!

Ipswich Borough Council
Form was easy to fill in with ease

Lambeth Council
A-Z - nothing under complaints, but there was 'contact us' which was fine. Internal search - result I wanted came 5th, under more specific complaints pages (complain about the council tax service)

Manchester City Council
Way down at the bottom of the page, then difficult to find the right form; search for 'complaints' ok, search for 'complain' not so good.

Royal Borough of Kensington and Chelsea
Such a shame because it was easy to find what I assumed to be the correct page with a link to what I assumed to be the correct form - but the form link was just a loopback link to the page itself without letting me get to the form.