Test results for Complain about something the council has done
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?
Filter within results: or click headings to sort.
|Birmingham City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Birmingham City Council||Very easy||Very easy||Easy||Easy||16||3|
|Birmingham City Council||Easy||Untested||Untested||Untested||3||3|
|Birmingham City Council||Very easy||Untested||Very easy||Easy||13||3|
|Blackburn with Darwen Council||Untested||Untested||Very easy||Easy||8||3|
|Bracknell Forest Council||Very easy||Very easy||Easy||Difficult||14||3|
|Bradford Council||Difficult||Very easy||Very easy||Very easy||16||3|
|Brent Council||Easy||Difficult||Difficult||Gave up||2||3|
|Carlisle City Council||Very easy||Very easy||Very easy||Untested||15||3|
|Cheshire East Council||Easy||Gave up||Very easy||Easy||8||3|
|Corby Borough Council||Very easy||Untested||Untested||Untested||5||0|
|Coventry City Council||Easy||Easy||Very easy||Difficult||12||3|
|Coventry City Council||Easy||Very easy||Very easy||Very easy||18||3|
|East Lothian Council||Difficult||Gave up||Untested||Easy||1||3|
|Harrow Council||Difficult||Untested||Untested||Very easy||6||3|
|Ipswich Borough Council||Easy||Easy||Very easy||Easy||14||3|
|Kingston Council||Difficult||Untested||Very easy||Very easy||11||5|
|Lambeth Council||Very easy||Easy||Very easy||Easy||16||3|
|Liverpool City Council||Very easy||Very easy||Very easy||Difficult||16||3|
|Manchester City Council||Difficult||Untested||Easy||Easy||7||3|
|Newcastle City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Royal Borough of Kensington and Chelsea||Very easy||Gave up||Very easy||Very easy||12||3|
|Royal Borough of Kensington and Chelsea||Gave up||Untested||Untested||Gave up||-6||3|
|Salford City Council||Very easy||Untested||Untested||Untested||5||1|
|Wandsworth Council||Gave up||Untested||Untested||Untested||-3||5|
|Wandsworth Council||Difficult||Untested||Untested||Very easy||6||3|
|Wandsworth Council||Easy||Difficult||Untested||Very easy||9||3|
Specific comments made about this task
Birmingham City Council
Calling the complaints form 'Your views' threw me a bit
Blackburn with Darwen Council
Too many words on page but form easy to get to as link at top of the page.
From the home page clicked on Have my say but complaints wasn't there.Then used I want to contactlink from homepage and again nothing obvious for complaints
Coventry City Council
The navigation from the home page was easy but for other people, it may not be so eays because the other options on the side could be another colur so that they stand out more and are noticed. These boxes need to look different so that we know it isn't the same as those found on the home screen. For example, the colour could be instead of the normal blue, it could be pink or green. The A-Z, Internal and Google search were very easy.
Maybe not as hard as difficult, but harder than easy!
Ipswich Borough Council
Form was easy to fill in with ease
A-Z - nothing under complaints, but there was 'contact us' which was fine. Internal search - result I wanted came 5th, under more specific complaints pages (complain about the council tax service)
Manchester City Council
Way down at the bottom of the page, then difficult to find the right form; search for 'complaints' ok, search for 'complain' not so good.
Royal Borough of Kensington and Chelsea
Such a shame because it was easy to find what I assumed to be the correct page with a link to what I assumed to be the correct form - but the form link was just a loopback link to the page itself without letting me get to the form.