Test results for Parking fine - pay one

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Barnsley Metropolitan Borough CouncilUntestedVery easyVery easy155
Birmingham City CouncilVery easyVery easyVery easy203
Birmingham City CouncilDifficultEasyVery easy143
Birmingham City CouncilUntestedUntestedUntested53
Blackburn with Darwen CouncilEasyEasyEasy103
Bracknell Forest CouncilVery easyVery easyVery easy203
Bradford CouncilVery easyEasyVery easy183
Bradford CouncilUntestedUntestedUntested51
Brent CouncilEasyVery easyEasy163
Carlisle City CouncilVery easyVery easyVery easy203
Carlisle City CouncilDifficultVery easyDifficult101
Cheshire East CouncilUntestedUntestedUntested53
Cheshire East CouncilVery easyVery easyVery easy203
City of Edinburgh CouncilEasyVery easyEasy161
Coventry City CouncilVery easyEasyVery easy161
Coventry City CouncilVery easyVery easyVery easy203
Coventry City CouncilEasyUntestedVery easy131
Coventry City CouncilVery easyEasyDifficult103
Enfield CouncilEasyVery easyEasy123
Great Yarmouth Borough CouncilDifficultUntestedEasy13
Great Yarmouth Borough CouncilGave upGave upGave up-123
Harrow CouncilUntestedUntestedEasy83
Harrow CouncilUntestedVery easyVery easy153
Lambeth CouncilVery easyVery easyVery easy205
Lincolnshire County CouncilEasyVery easyEasy125
Liverpool City CouncilVery easyVery easyVery easy203
Manchester City CouncilUntestedGave upGave up-13
Newcastle City CouncilVery easyUntestedVery easy153
North Lincolnshire CouncilUntestedUntestedEasy45
Nottinghamshire County CouncilDifficultEasyEasy125
Rotherham Metropolitan Borough CouncilEasyVery easyVery easy185
South Cambridgeshire District CouncilGave upEasyGave up-63
Tandridge District CouncilDifficultDifficultEasy63
Wandsworth CouncilDifficultVery easyVery easy145
Welwyn Hatfield Borough CouncilUntestedVery easyVery easy153
Wychavon District CouncilUntestedEasyEasy93

Specific comments made about this task

Birmingham City Council
Having all the information as FAQs was a bit confusing

Blackburn with Darwen Council
Terminology could be better "Penalty charge notice" instead of "parking fine" but found it fairly easy nonetheless.

Bradford Council
I did not have a parking fine to pay so could not complete the task but finding the page and getting to the point of adding a reference was easy

Carlisle City Council
Informative and told the different methods to pay the fine i.e online, in person etc. The make a payment button is a bit small, but was still easy to find.

Cheshire East Council
I started from the Cheshire East Council home page. Also I used links from the homepage rather than searching.

Coventry City Council
It was very easy because it was under the right section (about parking and streets). Under each heading when you clicked on the parking section, it gave a description so you'd know where on the webpage to go. The A-Z was very simple as it had the parking on it. Overall, this was a very good task as it was easy and everything was in the right place.

Enfield Council
Google search came up with right page no.1, but page refers to PCN - it's a parking ticket! It is the same pathway for paying/appealing which could be confusing. Internal search returns two similar pages. Doesn't go straight to payment page, leads to a whole load of waffle. A to Z does not include "parking fine" or "parking ticket" just "parking in Enfield" which means extra clicks. Home page has "pay it" button, but nothing that is obviously to pay a parking ticket.

Great Yarmouth Borough Council
Its not straight forward. And I gave up. Paying a fine should be under pay it. in two clicks.

Lambeth Council
There could be more information on the page about how long you have to pay, what to do if you want to appeal it.

Lincolnshire County Council
it's not really in the site navigation, it's on the site of a page about dropped kerbs. being under resident in a drop down menu doesn't really make it apparent where i should start to look for parking stuff. having said all this if i had a parking ticket i would assume it would have an address on it ? like http://www.lincolnshire.gov.uk/parking/ ?

Manchester City Council
Search result went to appeal page, not payment page.

North Lincolnshire Council
Main menu is not obvious on the home screen.

Rotherham Metropolitan Borough Council
A to Z not on the homepage but easy to find via the search

South Cambridgeshire District Council
gov.uk result in google took me to Cambridgeshire CC website where I could pay

Tandridge District Council
This is a problematic task to grade as another council deals with parking fines for Tandridge. This does mean a lot of clicks through different websites and the use of the usual awful third party payment app. I'm sure the process could be improved. It would help greatly if the content was written in English; if the websites used the term "parking fine" and if hyperlinks were more apparent. This is a top task - use a cal to action button. Rather bizarrely, it was easier to find the right page through the internal search than Google. More sliders, more stock photos. and, a pop-up survey. Parking nowhere to be found in the main site navigation. Even if you've fobbed this off to another council it must be a top task?

Wandsworth Council
Fix entry in the A - Z this is confusing as it talks about parking zones

Wychavon District Council
I assume people paying parking fines in Wychavon will know the difference between a ZW PCN and a WH PCN... I don't like this combined payment form where the user has to select from a dropdown rather than selecting what they're paying beforehand, but that's a personal observation rather than an objective one. It's good that the PCN info page uses the term 'parking fine', but you have to read on down the page for information about paying it.