Test results for Address - change mine on council systems

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

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CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Aberdeen City CouncilEasyVery easyVery easy183
Barnsley Metropolitan Borough CouncilVery easyVery easyVery easy201
Birmingham City CouncilDifficultEasyEasy103
Birmingham City CouncilUntestedUntestedUntested13
Birmingham City CouncilUntestedVery easyVery easy153
Bracknell Forest CouncilGave upEasyDifficult-25
Brent CouncilUntestedVery easyGave up-13
Brent CouncilUntestedUntestedDifficult-23
Brent CouncilGave upDifficultDifficult-43
Bristol City CouncilVery easyVery easyVery easy205
Cambridgeshire County CouncilGave upGave upGave up-121
Cheshire East CouncilGave upVery easyGave up-43
Coventry City CouncilGave upDifficultEasy-23
Coventry City CouncilGave upVery easyEasy103
Coventry City CouncilVery easyVery easyVery easy123
Coventry City CouncilVery easyVery easyVery easy203
Harrow CouncilUntestedUntestedVery easy63
Harrow CouncilUntestedUntestedVery easy103
Liverpool City CouncilGave upGave upGave up-125
Liverpool City CouncilGave upEasyDifficult-23
Manchester City CouncilUntestedVery easyVery easy155
Newcastle City CouncilDifficultVery easyVery easy123
Rotherham Metropolitan Borough CouncilUntestedDifficultEasy53
Sefton Council
Torridge District CouncilDifficultGave upGave up-45
Wandsworth CouncilDifficultUntestedUntested43
Wandsworth CouncilUntestedVery easyUntested101
Wandsworth CouncilEasyVery easyVery easy103
Westminster City CouncilGave upEasyGave up-21

Specific comments made about this task

Aberdeen City Council
Council Tax Change of Address was viewed only therefore the forms were not completed in my test. Dowloading the form or submitting the information via the councils website seemed straight forward to do.

Birmingham City Council
Potential for confusion about the page being called change of circumstances

Bracknell Forest Council
Council tax - easy through online form benfits - paperbased form

Brent Council
re the page for change of circumstances it was not clear how to contact the council or why this might be necessary outside of council tax requirements. Did not know whether to email, phone or hard copy letter and who to direct this information to. Impossible to find page by trying to navigate through site or using internal search. Google was only way I found relevant page.

Brent Council
No single point for change of address. Search results come back with change of address for individual services (e.g. parking, council tax etc). So you'd have to fill in one form for each service.

Coventry City Council
Everything worked and I managed to find all of the options. However, on the home navigation page, I couldn't find the Change My Address section. I looked under 'Housing' but couldn't find it anywhere. There could be a seperate link under Housing for this so that other people can find it easier. Alot of options came up when I typed in change of address so it was very specific on the internal search query. The A-Z index was very helpful because I had to look for the word change in the C section and it came up with this task. When I went onto Google, it went onto the webpage where the change of address PDF form was.

Liverpool City Council
Very surprised not to find change of address on council tax pages!

Liverpool City Council
I eventually found a downloadable PDF form via a google search and a link to an online form, but I didn't manage to find this via the site.

Newcastle City Council
The main reason it was difficult is that the option to change your address is only available in relation to your council tax. If you were simply looking to update your address you may not think to look in the Council Tax section.

Rotherham Metropolitan Borough Council
.. not obvious that you need to sign up to "Your account" to access this service

Sefton Council
couldn't find the pageon A-Z or internal search

Wandsworth Council
Without signal sign on I think this task got a bit more complex. It was easy to find information if I looked specifically for council tax or parking, there was no 'general page'. Maybe it would be useful to have something?

Wandsworth Council
Although I searched for an A in the A-Z section. I did find it however under C which was my next assumption.

Westminster City Council
I don't think westminister do a single change of address form change of circumstance forms are in apply, not tell us. people are telling not applying.