Test results for Address - change mine on council systems
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?
Filter within results: or click headings to sort.
|Aberdeen City Council||Very easy||Easy||Very easy||Very easy||18||3|
|Barnsley Metropolitan Borough Council||Very easy||Very easy||Very easy||Very easy||20||1|
|Birmingham City Council||Easy||Difficult||Easy||Easy||10||3|
|Birmingham City Council||Difficult||Untested||Untested||Untested||1||3|
|Birmingham City Council||Very easy||Untested||Very easy||Very easy||15||3|
|Bracknell Forest Council||Gave up||Gave up||Easy||Difficult||-2||5|
|Brent Council||Gave up||Untested||Very easy||Gave up||-1||3|
|Brent Council||Gave up||Untested||Untested||Difficult||-2||3|
|Brent Council||Gave up||Gave up||Difficult||Difficult||-4||3|
|Bristol City Council||Very easy||Very easy||Very easy||Very easy||20||5|
|Cambridgeshire County Council||Gave up||Gave up||Gave up||Gave up||-12||1|
|Cheshire East Council||Gave up||Gave up||Very easy||Gave up||-4||3|
|Coventry City Council||Gave up||Gave up||Difficult||Easy||-2||3|
|Coventry City Council||Very easy||Gave up||Very easy||Easy||10||3|
|Coventry City Council||Gave up||Very easy||Very easy||Very easy||12||3|
|Coventry City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Harrow Council||Difficult||Untested||Untested||Very easy||6||3|
|Harrow Council||Very easy||Untested||Untested||Very easy||10||3|
|Liverpool City Council||Gave up||Gave up||Gave up||Gave up||-12||5|
|Liverpool City Council||Gave up||Gave up||Easy||Difficult||-2||3|
|Manchester City Council||Very easy||Untested||Very easy||Very easy||15||5|
|Newcastle City Council||Difficult||Difficult||Very easy||Very easy||12||3|
|Rotherham Metropolitan Borough Council||Difficult||Untested||Difficult||Easy||5||3|
|Torridge District Council||Difficult||Difficult||Gave up||Gave up||-4||5|
|Wandsworth Council||Very easy||Untested||Very easy||Untested||10||1|
|Wandsworth Council||Gave up||Easy||Very easy||Very easy||10||3|
|Westminster City Council||Difficult||Gave up||Easy||Gave up||-2||1|
Specific comments made about this task
Aberdeen City Council
Council Tax Change of Address was viewed only therefore the forms were not completed in my test. Dowloading the form or submitting the information via the councils website seemed straight forward to do.
Birmingham City Council
Potential for confusion about the page being called change of circumstances
Bracknell Forest Council
Council tax - easy through online form benfits - paperbased form
re the page for change of circumstances it was not clear how to contact the council or why this might be necessary outside of council tax requirements. Did not know whether to email, phone or hard copy letter and who to direct this information to. Impossible to find page by trying to navigate through site or using internal search. Google was only way I found relevant page.
No single point for change of address. Search results come back with change of address for individual services (e.g. parking, council tax etc). So you'd have to fill in one form for each service.
Coventry City Council
Everything worked and I managed to find all of the options. However, on the home navigation page, I couldn't find the Change My Address section. I looked under 'Housing' but couldn't find it anywhere. There could be a seperate link under Housing for this so that other people can find it easier. Alot of options came up when I typed in change of address so it was very specific on the internal search query. The A-Z index was very helpful because I had to look for the word change in the C section and it came up with this task. When I went onto Google, it went onto the webpage where the change of address PDF form was.
Liverpool City Council
Very surprised not to find change of address on council tax pages!
Liverpool City Council
I eventually found a downloadable PDF form via a google search and a link to an online form, but I didn't manage to find this via the site.
Newcastle City Council
The main reason it was difficult is that the option to change your address is only available in relation to your council tax. If you were simply looking to update your address you may not think to look in the Council Tax section.
Rotherham Metropolitan Borough Council
.. not obvious that you need to sign up to "Your account" to access this service
couldn't find the pageon A-Z or internal search
Without signal sign on I think this task got a bit more complex. It was easy to find information if I looked specifically for council tax or parking, there was no 'general page'. Maybe it would be useful to have something?
Although I searched for an A in the A-Z section. I did find it however under C which was my next assumption.
Westminster City Council
I don't think westminister do a single change of address form change of circumstance forms are in apply, not tell us. people are telling not applying.