Test results for Telephone number - find the main one

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Argyll and Bute CouncilVery easyVery easyVery easy203
Birmingham City CouncilGave upGave upGave up-123
Birmingham City CouncilUntestedUntestedUntested-33
Birmingham City CouncilUntestedUntestedUntested-33
Birmingham City CouncilUntestedDifficultDifficult35
Birmingham City CouncilVery easyUntestedVery easy155
Birmingham City Council
Birmingham City CouncilGave upGave upGave up-125
Birmingham City CouncilUntestedUntestedUntested-33
Bracknell Forest CouncilDifficultVery easyDifficult103
Brent CouncilUntestedVery easyDifficult113
Brent CouncilUntestedUntestedUntested33
Brent CouncilGave upVery easyUntested73
Buckinghamshire County CouncilVery easyEasyEasy165
Buckinghamshire County CouncilVery easyUntestedVery easy155
Calderdale CouncilGave upVery easyVery easy123
Camden CouncilUntestedVery easyVery easy153
Cardiff CouncilEasyVery easyDifficult143
Carlisle City CouncilVery easyVery easyVery easy203
Carlisle City CouncilVery easyVery easyVery easy205
Cheshire East CouncilGave upVery easyGave up43
Cheshire West and Chester CouncilUntestedVery easyEasy95
Copeland Borough CouncilUntestedGave upGave up-95
Corby Borough CouncilUntestedUntestedUntested50
Coventry City CouncilGave upVery easyVery easy120
Coventry City CouncilVery easyVery easyDifficult163
Coventry City CouncilVery easyVery easyDifficult163
Coventry City CouncilVery easyDifficultEasy121
East Northamptonshire CouncilVery easyVery easyVery easy200
Glasgow City CouncilGave upVery easyDifficult83
Great Yarmouth Borough CouncilEasyVery easyVery easy183
Great Yarmouth Borough CouncilEasyEasyEasy123
Great Yarmouth Borough CouncilVery easyVery easyVery easy203
Harrow CouncilUntestedDifficultDifficult75
Leeds City CouncilGave upGave upGave up-125
Liverpool City CouncilGave upGave upGave up-65
London Borough of LewishamGave upEasyDifficult-20
Manchester City CouncilUntestedGave upGave up-35
Newcastle City CouncilGave upVery easyEasy103
Northamptonshire County CouncilGave upEasyEasy63
Nottinghamshire County CouncilUntestedVery easyGave up33
Oxfordshire County CouncilUntestedVery easyGave up75
Sefton CouncilGave upVery easyGave up43
South Cambridgeshire District CouncilEasyVery easyEasy163
Southwark CouncilUntestedVery easyUntested101
Stockport Metropolitan Borough CouncilUntestedGave upGave up-61
Wandsworth CouncilVery easyUntestedUntested103
Welwyn Hatfield Borough CouncilUntestedVery easyUntested103
West Lindsey District CouncilGave upVery easyVery easy125
West Lindsey District CouncilUntestedUntestedUntested50

Specific comments made about this task

Birmingham City Council
Why do you hide the main phone number !

Birmingham City Council
CAN'T FIND NUMBER FOR SWITCHBOARD. NUMBER FOR ACCOUNTS 0121 464 7299 HAS BEEN ENGAGED SINCE TUESDAY!!!!!

Birmingham City Council
I found a page with telephone numbers easy enough, but the list was difficult to scan through, and I couldn't see a many number, only some departmental numbers

Brent Council
It would be good to have the phone number next to the address on the bottom of the screen as well as in the Contact us section. I work in schools and often find address and phone numbers at the bottom of the pages now.

Calderdale Council
very modern, many means of contact including live chats!

Cardiff Council
The navigation result was very easy because it wasn't necessary to click on anything. All you had to do to find it was to scroll down to the bottom of th epage and it was written clearly and visible for others (including me) to see. The A-Z section was good but maybe if it was more organised, then it would have been easier to find and the font and the case of the letters could be edited (it was all in upper case). However, it is good that Sans Serif fonts were used. On the internal search results, you didn't know which part to click on or which one was relevant. This could be in order of relevance. The Google result was very easy though.

Cheshire West and Chester Council
Access via Google was easy, access through the website itself was a bit round the houses

Copeland Borough Council
Now although it's actually probably the easiest council website I've ever seen for finding the main phone number due to putting it in big numbers in the masthead area of every page, I'm actually marking it as 'gave up' on account of it being an 0845 number, which me, as a solely mobile phone user, would have to pay 35p per minute to use. This is not an acceptable practice for a council.

Coventry City Council
Apart from the Internal search result, the rest of the searching methods were very easy and were organised in the correct sections very well. On the navigation using the home page, it was really easy to notice it because there was a 'Contact Us' button right at the top of the home page and it gave other details as well as the phone number. On the A-Z, I searched under contacts and I found it. The Google result was also very easy as this option was near to the top and it was the most relevant. Apsrt from the internal search rsult (that can do with improving), the rest of the methods were very good and easy to use.

Coventry City Council
Apart from the Internal search result, the rest of the searching methods were very easy and were organised in the correct sections very well. On the navigation using the home page, it was really easy to notice it because there was a 'Contact Us' button right at the top of the home page and it gave other details as well as the phone number. On the A-Z, I searched under contacts and I found it. The Google result was also very easy as this option was near to the top and it was the most relevant. Apsrt from the internal search rsult (that can do with improving), the rest of the methods were very good and easy to use.

Glasgow City Council
Needs a Contact Centre/Customer Care Centre/Switchboard entry in the A-Z

Harrow Council
Only 'contact' in search returned a useful result

Leeds City Council
It seems there is no main telephone number for this council.

Manchester City Council
Maybe not quite as difficult as 'difficult' but harder than 'easy' - link was where it would be expected to be, but labelling on the page is confusing.

Newcastle City Council
Although I gave up on looking for contact details using the A-Z index in reality the main contact details appear in the footer of every page so I would be able to find them this way.

Nottinghamshire County Council
The Contact Us link is actually top-left of the page. I did miss it for a while because of the small size and the grey text on a soft grey background.

Oxfordshire County Council
Internal search also tried "telephone number" and got a full list for the whole set of services. Not really what I wanted.

Southwark Council
Phone number is on the homepage so need to search for it.

Stockport Metropolitan Borough Council
Google found me Stockport Council but moving through different pages showed nu main switchboard number. There were emergency numbers.

Welwyn Hatfield Borough Council
the first result on the google listing page shows a different address and phone number to the one shown on the landing page, (once you click through to the page)

West Lindsey District Council
The phone number is shown at the top and bottom of the page. The information isn't on the A-Z feature but is widely available on the home page.