Test results for Planning or building control violation - report one

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Birmingham City CouncilDifficultDifficultGave up-43
Birmingham City CouncilUntestedUntestedUntested13
Bracknell Forest CouncilDifficultGave upGave up-83
Cheshire East CouncilGave upVery easyGave up43
Copeland Borough CouncilUntestedVery easyVery easy153
Coventry City CouncilGave upVery easyGave up43
Coventry City CouncilVery easyEasyEasy143
Coventry City CouncilUntestedVery easyUntested53
Great Yarmouth Borough CouncilEasyEasyEasy123
Huntingdonshire District CouncilUntestedUntestedUntested53
Isle of Wight CouncilVery easyVery easyVery easy183
Liverpool City CouncilGave upGave upGave up-123
London Borough of HackneyEasyVery easyVery easy163
London Borough of LewishamEasyVery easyEasy143
Manchester City CouncilUntestedVery easyGave up-13
Newcastle City CouncilEasyEasyVery easy143
Ribble Valley Borough CouncilEasyVery easyGave up83
Scottish Borders CouncilVery easyVery easyVery easy203
South Tyneside CouncilUntestedUntestedDifficult23
Wandsworth CouncilVery easyVery easyVery easy165
Worcestershire County CouncilUntestedUntestedVery easy53

Specific comments made about this task

Birmingham City Council
Search took me to http://www.birmingham.gov.uk/planningenforcement which had a form as a .pdf which I had to print out and write on - not very good in 2013.

Birmingham City Council
I almost missed the relevant page being headed Planning Enforcement in the section of the main page about Planning Applications. When I got to the page in question it turned out to be a .pdf form I had to print out and fill in in order to make a complaint

Bracknell Forest Council
Internal search only found 2 unrelated PDFs

Cheshire East Council
A-Z didn't find anything to do with planning violations or reporting it.

Copeland Borough Council
Would have marked the readability as Very easy if it wasn't for the annoying large graphic taking up half the page.

Coventry City Council
to report the task, on the home page was a button saying report on it so when you clicked on it, it gave you a drop down of the problems but when you wanted to view more, you click on this button. it then said planning enforcement issue... and this was how to report the problem. the a-z result was easy because you would just go onto the report a problem or issue section under R and then find the problem. the internal search result was ok though because it came up with what you'd expect to find. the google result was also quite easy.

Coventry City Council
The link ' Planning Enforcement' on the following page http://www.coventry.gov.uk/planningapplications .. seems to be split into 2 ( hover over the link to understand what is meant)

Liverpool City Council
I couldn’t find how to report a planning or building control violation.

Manchester City Council
Seems odd how easy it was to find via Google but impossible by other means.

Scottish Borders Council
Very easy to find the form from the Report It dropdown.

South Tyneside Council
It was easy enough to find the page with the information about making a complaint, but it seems you have to do it by phone rather than being able to do it online. I think the term 'planning enforcement' sounds like a council term rather than a user term.

Wandsworth Council
Navigation result: when pressing the "Environment and planning" services tab i get to "Building control" i struggle to know which one to press to report a problem It could be hard for people with less experience with computers, to know which one to go to.

Worcestershire County Council
The County Council don't do Building Control, its the responsibility of the District Councils. It was very easy to find this out. There were links to the District Councils, though 1 was broken.