Test results for Blue badge - apply for one

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Birmingham City CouncilEasyEasyEasy123
Birmingham City CouncilVery easyVery easyVery easy203
Birmingham City CouncilUntestedUntestedUntested53
Birmingham City CouncilUntestedVery easyEasy113
Bracknell Forest CouncilVery easyVery easyVery easy203
Brent CouncilUntestedVery easyVery easy130
Cambridgeshire County CouncilUntestedVery easyVery easy113
Chelmsford City CouncilVery easyVery easyVery easy203
Cheshire East CouncilEasyEasyEasy103
Cheshire East CouncilVery easyVery easyVery easy203
Coventry City CouncilVery easyVery easyVery easy203
Coventry City CouncilEasyEasyVery easy163
Coventry City CouncilVery easyVery easyVery easy200
Great Yarmouth Borough CouncilGave upUntestedGave up-33
Lambeth CouncilUntestedVery easyVery easy113
Lancashire County CouncilDifficultEasyVery easy123
Liverpool City CouncilVery easyVery easyVery easy203
London Borough of HackneyVery easyVery easyEasy143
London Borough of LewishamEasyVery easyVery easy143
London Borough of LewishamVery easyVery easyVery easy200
Newcastle City CouncilVery easyVery easyVery easy200
Rotherham Metropolitan Borough CouncilUntestedVery easyVery easy151
Salford City CouncilVery easyVery easyVery easy183
Sandwell Metropolitan Borough CouncilVery easyUntestedUntested103
Scottish Borders CouncilDifficultDifficultDifficult43
Solihull Metropolitan Borough CouncilVery easyUntestedVery easy113
Stockport Metropolitan Borough CouncilEasyUntestedUntested61
Wandsworth CouncilUntestedVery easyUntested100
West Berkshire CouncilUntestedVery easyVery easy150
West Sussex County CouncilVery easyVery easyVery easy203

Specific comments made about this task

Birmingham City Council
Why does the online form take me to www.gov.uk rather than letting me do it on the council website?

Birmingham City Council
All of these search methods were easy because everything was in the right place and was relevant. In the A-Z result, you had to search under the letter 'B' for 'Blue Badge' and then the rest was self explanatory. This part of the website was very good and would be useful for those that needed to search for it.

Bracknell Forest Council
Very wordy.

Brent Council
There was no A-z on the home page. Hardest thing is the testing site! Would be helpful to users to advise them to open this page in one browser and the council pages to test in another - easier to swap between the two. Also think that on this testing questionnaire testers should be asked to rate their own online competency levels. You have no way of knowing how easy or hard the tasks are in relation to the skill level of the testers.

Chelmsford City Council
Test

Coventry City Council
Overall, this was quite an easy task to search for because it was all near enough straight forward. The navigation result and the internal search were the easiest. This was because on the navigation, it was under the right heading which was the 'Apply' hyperlink and then clicking on the'see more' page and it'll come up with the possible options that you could apply for. On the internal search, this was also very easy because when you searched for it, then this option was nearest to the top so it was the most relevant. The A-Z was easy because it said blue badge parking permit. To improve (this is a minor problem), they could maybe have a separate option on the A-Z saying 'Blue Badge' meaning that you could apply for it. Overall, this was an easy task to complete.

Great Yarmouth Borough Council
This is not a service provide by GYBC but NCC. There is a link to NCC from "Transport & Streets" from GYBC homepage but this is the only place where I found this link.

Lambeth Council
The application form call to action was partially hiding the txt below in IE 8.

Lancashire County Council
Clearly in the process of moving to a new site, this gave a slightly confusing experience. However the new content is well written and the new page look simple and nice.

Liverpool City Council
I found the relevant information and form with ease, however the form is a downloadable form which can be posted, emailed or presented at a one stop shop for submission. There's no option to complete and submit the application online.

London Borough of Lewisham
Redirected to Gov.uk to fill in form online or you can download forms from the site

Scottish Borders Council
Very easy to find the form itself, but the score gets downgraded to difficult because the option is to download a .pdf needing to be printed out and filled in with a pen. And 'Estimated download time: (56k = 16 secs)' - come on, this is 2014, not 1999!

Solihull Metropolitan Borough Council
Took too many clicks to get to blue badge through navigation and I think i was passed town external site and then back again. Plus site is slow to load - possibly due to your advertising but it ales a long time to get page loaded.

Stockport Metropolitan Borough Council
It was just two click of the mouse to get to the gov.uk site

West Berkshire Council
The big, bright, blue icon is very helpful.