Test results for Blue badge - apply for one
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?
Filter within results: or click headings to sort.
|Birmingham City Council||Easy||Easy||Easy||Easy||12||3|
|Birmingham City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Birmingham City Council||Very easy||Untested||Untested||Untested||5||3|
|Birmingham City Council||Easy||Untested||Very easy||Easy||11||3|
|Bracknell Forest Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Brent Council||Easy||Untested||Very easy||Very easy||13||0|
|Cambridgeshire County Council||Difficult||Untested||Very easy||Very easy||11||3|
|Chelmsford City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Cheshire East Council||Difficult||Easy||Easy||Easy||10||3|
|Cheshire East Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Coventry City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Coventry City Council||Very easy||Easy||Easy||Very easy||16||3|
|Coventry City Council||Very easy||Very easy||Very easy||Very easy||20||0|
|Dudley Metropolitan Borough Council||Gave up||Untested||Very easy||Very easy||7||3|
|Great Yarmouth Borough Council||Easy||Gave up||Untested||Gave up||-3||3|
|Lambeth Council||Difficult||Untested||Very easy||Very easy||11||3|
|Lancashire County Council||Easy||Difficult||Easy||Very easy||12||3|
|Liverpool City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|London Borough of Hackney||Difficult||Very easy||Very easy||Easy||14||3|
|London Borough of Lewisham||Difficult||Easy||Very easy||Very easy||14||3|
|London Borough of Lewisham||Very easy||Very easy||Very easy||Very easy||20||0|
|Newcastle City Council||Very easy||Very easy||Very easy||Very easy||20||0|
|Rotherham Metropolitan Borough Council||Very easy||Untested||Very easy||Very easy||15||1|
|Salford City Council||Easy||Very easy||Very easy||Very easy||18||3|
|Sandwell Metropolitan Borough Council||Very easy||Very easy||Untested||Untested||10||3|
|Scottish Borders Council||Difficult||Difficult||Difficult||Difficult||4||3|
|Solihull Metropolitan Borough Council||Difficult||Very easy||Untested||Very easy||11||3|
|Stockport Metropolitan Borough Council||Easy||Easy||Untested||Untested||6||1|
|Wandsworth Council||Very easy||Untested||Very easy||Untested||10||0|
|West Berkshire Council||Very easy||Untested||Very easy||Very easy||15||0|
|West Sussex County Council||Very easy||Very easy||Very easy||Very easy||20||3|
Specific comments made about this task
Birmingham City Council
Why does the online form take me to www.gov.uk rather than letting me do it on the council website?
Birmingham City Council
All of these search methods were easy because everything was in the right place and was relevant. In the A-Z result, you had to search under the letter 'B' for 'Blue Badge' and then the rest was self explanatory. This part of the website was very good and would be useful for those that needed to search for it.
Bracknell Forest Council
There was no A-z on the home page. Hardest thing is the testing site! Would be helpful to users to advise them to open this page in one browser and the council pages to test in another - easier to swap between the two. Also think that on this testing questionnaire testers should be asked to rate their own online competency levels. You have no way of knowing how easy or hard the tasks are in relation to the skill level of the testers.
Chelmsford City Council
Coventry City Council
Overall, this was quite an easy task to search for because it was all near enough straight forward. The navigation result and the internal search were the easiest. This was because on the navigation, it was under the right heading which was the 'Apply' hyperlink and then clicking on the'see more' page and it'll come up with the possible options that you could apply for. On the internal search, this was also very easy because when you searched for it, then this option was nearest to the top so it was the most relevant. The A-Z was easy because it said blue badge parking permit. To improve (this is a minor problem), they could maybe have a separate option on the A-Z saying 'Blue Badge' meaning that you could apply for it. Overall, this was an easy task to complete.
Great Yarmouth Borough Council
This is not a service provide by GYBC but NCC. There is a link to NCC from "Transport & Streets" from GYBC homepage but this is the only place where I found this link.
The application form call to action was partially hiding the txt below in IE 8.
Lancashire County Council
Clearly in the process of moving to a new site, this gave a slightly confusing experience. However the new content is well written and the new page look simple and nice.
Liverpool City Council
I found the relevant information and form with ease, however the form is a downloadable form which can be posted, emailed or presented at a one stop shop for submission. There's no option to complete and submit the application online.
London Borough of Lewisham
Redirected to Gov.uk to fill in form online or you can download forms from the site
Scottish Borders Council
Very easy to find the form itself, but the score gets downgraded to difficult because the option is to download a .pdf needing to be printed out and filled in with a pen. And 'Estimated download time: (56k = 16 secs)' - come on, this is 2014, not 1999!
Solihull Metropolitan Borough Council
Took too many clicks to get to blue badge through navigation and I think i was passed town external site and then back again. Plus site is slow to load - possibly due to your advertising but it ales a long time to get page loaded.
Stockport Metropolitan Borough Council
It was just two click of the mouse to get to the gov.uk site
West Berkshire Council
The big, bright, blue icon is very helpful.