Test results for Leisure discount card - apply for one

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

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CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Birmingham City CouncilEasyVery easyEasy143
Birmingham City CouncilGave upUntestedUntested-33
Birmingham City CouncilEasyEasyEasy123
Birmingham City CouncilEasyEasyEasy125
Birmingham City CouncilUntestedUntestedUntested53
Bradford CouncilGave upVery easyEasy63
Bristol City CouncilVery easyVery easyVery easy123
Camden CouncilUntestedUntestedVery easy80
Cheshire East CouncilUntestedDifficultDifficult23
Cheshire East Council
City of Edinburgh CouncilGave upVery easyGave up-43
Coventry City CouncilDifficultVery easyVery easy163
Coventry City CouncilEasyVery easyUntested93
East Hampshire District CouncilGave upEasyDifficult-23
Great Yarmouth Borough CouncilGave upUntestedDifficult-13
Kingston CouncilDifficultVery easyVery easy81
Liverpool City CouncilEasyVery easyGave up103
London Borough of Barking and DagenhamDifficultVery easyDifficult40
London Borough of LewishamGave upGave upGave up-123
Manchester City CouncilUntestedVery easyGave up-13
Newcastle City CouncilEasyVery easyGave up83
Nottingham City CouncilGave upGave upGave up-93
Oxford City Council
Torridge District CouncilDifficultGave upGave up-85
Wandsworth CouncilUntestedUntestedUntested-33

Specific comments made about this task

Birmingham City Council
Once I got there, it started looking difficult; there was an extra "continue to leisureflex" page which seemed unnecessary.

Birmingham City Council
I spoke too soon: broken link: http://www.birmingham.gov.uk/membership

Birmingham City Council
I don't know why the application page has the address http://www.birmingham.gov.uk/yourchoice - that could mean anything. Far too much waffly text under the show/hide links. Bit confusing about the difference between leisure centre memberships and actual leisure discount cards.

Birmingham City Council
Easy to find but then you are asked difficult questions (eg select from a list of leisure centres which I didn't know). Then when I'd finished and paid my 15 fee there was no email confirmation (except from the card processor) eg to tell me when the card would be sent. Ten weeks later I still hadn't heard, and it turns out you need to collect from the leisure centre - which kinda makes on line ordering a bit limited!

Camden Council
Well, I found it easily - I think - though the word "discount" is conspicuously absent from the main text and is easier found in the related contacts page. Possibly demoting the brand name "Better Health and Fitness Card" in favour of something more descriptive like "Sports centre discount card" (which is used on the contact us page) would help.

Cheshire East Council
to many results came up total was 347

Cheshire East Council
Discount card wasn't available on main website, it was on leisure centre website.

City of Edinburgh Council
Seems to be an external organisation with an external website managing leisure facilities for Edinburgh, however the council website should still signpost to this.

Great Yarmouth Borough Council
Applications should be under apply.

London Borough of Barking and Dagenham
I searched for Leisure Discount Card and cane across or was directed to (via google) Leisure Pass, Active Loyalty Card which does offer a discount of 50% but there is an annual fee. I was looking for a leisure discount card for people on low income or recieving benefits. I don't know if the Leisure Card and Leisure Discount Card are the same thing.

Manchester City Council
Could only find it from the Google search.

Nottingham City Council
just about impossable Intranet search, google and web a-z all used and all led to a dead end

Oxford City Council
Having a choice of 12 different kinds of discount cards all with their own opaque branding names makes this harder than it could be. Internal search has a screen full of results about children's birthday parties.