Test results for Youth clubs in the area - find information

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Aberdeen City CouncilGave upVery easyVery easy125
Barnet CouncilVery easyVery easyVery easy180
Birmingham City CouncilDifficultEasyEasy83
Birmingham City CouncilEasyEasyDifficult43
Birmingham City CouncilUntestedUntestedUntested-33
Bracknell Forest CouncilDifficultEasyDifficult63
Bradford CouncilEasyEasyEasy103
Brent CouncilUntestedVery easyGave up31
Brent CouncilUntestedGave upDifficult-53
Cheshire East CouncilVery easyVery easyVery easy203
Coventry City CouncilDifficultVery easyVery easy143
Coventry City CouncilVery easyVery easyVery easy163
Coventry City CouncilVery easyVery easyVery easy120
Darlington Borough CouncilEasyUntestedVery easy133
Durham County CouncilGave upVery easyEasy100
Durham County CouncilGave upUntestedGave up-93
East Lothian CouncilVery easyVery easyVery easy205
East Lothian CouncilEasyUntestedUntested43
Fylde CouncilGave upVery easyGave up-40
Gloucestershire County CouncilGave upGave upGave up-63
Great Yarmouth Borough CouncilUntestedDifficultDifficult-13
Great Yarmouth Borough CouncilDifficultVery easyGave up43
Great Yarmouth Borough CouncilGave upDifficultGave up-83
Great Yarmouth Borough CouncilGave upGave upDifficult-81
Ipswich Borough CouncilGave upUntestedEasy11
Liverpool City CouncilVery easyEasyDifficult121
Liverpool City CouncilGave upGave upGave up-123
Liverpool City CouncilGave upGave upGave up-123
Liverpool City CouncilGave upGave upGave up-123
London Borough of LewishamVery easyVery easyVery easy180
London Borough of LewishamVery easyVery easyVery easy203
Neath Port Talbot County Borough CouncilVery easyUntestedVery easy150
Newcastle City Council
Oxford City CouncilEasyGave upGave up-60
Rotherham Metropolitan Borough CouncilUntestedDifficultDifficult30
Royal Borough of Kensington and ChelseaUntestedEasyEasy30
Scottish Borders CouncilGave upGave upGave up-123
Surrey County CouncilVery easyVery easyEasy163
Wandsworth CouncilVery easyUntestedVery easy133

Specific comments made about this task

Aberdeen City Council
Text on website a little bit on the small site. Its ok if on the site a short period of time. The text size may force some to give up!

Birmingham City Council
'Youth Offer' is a redundant page, 'Youth Service' is a council term (containing council-centred content rather than user-centred content), so no actual page called 'Youth clubs' in the navigation. The page found via search - http://www.birmingham.gov.uk/youth-clubs - goes on to list some youth clubs but without information about specific activities or opening times, again presenting a council-centric view of the service. A-Z index uses the term 'Youth groups' rather than 'Youth clubs'.

Birmingham City Council
On the navigation, I gave up because I couldn't find it anywhere. I looked in the leisure and school section but I couldn't find it. However, on the A-Z and Google search, they were easy because it came up with the right and relevant pages. The internal result was hard because the most relevant wasn't at the top. However, I got there in the end.

Birmingham City Council
Going round a jargon route of Children and Family Services I eventually found a link labelled Young People, which went to a page not found error

Bracknell Forest Council
"Youth support" used rather than "youth clubs". Google result takes you to specific club page rather than general info page.

Bradford Council
All results eventually took me to the Youth Buzz site, which had all the relevant information. There was no link to this site from the home page.

Brent Council
Google much easier than Brent website

Brent Council
Internal Search for "youth clubs" gives 255 results, difficult to read. Google search takes you to community directory where a search for "youth clubs" and "youth club" gives no results,

Coventry City Council
Apart from the navigation result (which was difficult), it was quite easy to find Youth clubs near you in your postcode. It was very specific as it asked the postcode so for example by clicking on CV6, it gave you youith clubs in that area. Overall, this is very good but they need to be more clear on the youth clubs and which section they'll be. This could fall into two categories (Sport, Leisure and Tourism and School/Learning). However, through the navigation, you were still able to find it so it was ok.

Durham County Council
nothing on youth clubs at all

Fylde Council
Google search found results but these were not on the Fylde website

Gloucestershire County Council
The navigation search did lead to an external website for youth activities etc. in the area however this was hard to find from Google if you didn't know what this initiative was called.

Great Yarmouth Borough Council
takes you to a make it happen on gybc site but nothing is listed.

Great Yarmouth Borough Council
I found some genaral information about Youth Clubs, but not one general list of clubs with a contact number

Great Yarmouth Borough Council
never would have searched under neighbourhoods and communities. Nothing comes up for youth clubs for our website on google.

Ipswich Borough Council
found sports clubs relatively easily

Liverpool City Council
When using the keywords "Youth Club(s)" internally, the search result does not find any result. This maybe due to the keywords used, "Young Peoples Activities". Although, when searching Google, the correct page does show up for the keywords "Youth Club(s)".

Liverpool City Council
I couldn't seem to find information regarding a Welfare Reform.

Liverpool City Council
I couldn't seem to find information regarding a Welfare Reform.

Liverpool City Council
I couldn't seem to find information regarding a Welfare Reform.

Newcastle City Council
Eventually you get to a link for an external website but it is difficult to find

Oxford City Council
I didn't know which site section to look in on the homepage navigation. I was looking for "youth" or "young people". I looked under "All council services" and now I can't even remember which section I clicked on! For the internal search, I found the YouthZone page (http://www.oxford.gov.uk/PageRender/decLP/ActivitiesforYoungPeople.htm) but didn't see anything that was obviously about youth clubs. With a Google search, I just found the YouthZone page again, even when doing a site:oxford.gov.uk search.

Rotherham Metropolitan Borough Council
Very little information. Youth clubs and activities are added as "events" but no general information.

Scottish Borders Council
Navigation found nothing at all; A-Z found a page called 'Activities and support for young people', on which I could find no information about activities for young people. I did find a link to the information about regulation of children in entertainment from this page, at least. Maybe this council doesn't provide any youth clubs?