Test results for Social media accounts - find them

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Aberdeen City CouncilVery easyVery easyVery easy201
Barnsley Metropolitan Borough CouncilUntestedVery easyUntested103
Birmingham City CouncilDifficultVery easyVery easy163
Birmingham City CouncilUntestedUntestedUntested53
Bracknell Forest CouncilGave upVery easyVery easy123
Brent CouncilUntestedVery easyVery easy153
Calderdale CouncilVery easyVery easyVery easy203
Cambridgeshire County CouncilUntestedUntestedUntested55
Cardiff CouncilGave upEasyGave up23
Carlisle City CouncilVery easyUntestedVery easy151
Cheshire East CouncilGave upGave upGave up-123
Cheshire West and Chester CouncilUntestedUntestedUntested51
City of Edinburgh CouncilGave upGave upUntested-55
Copeland Borough CouncilUntestedGave upGave up-33
Coventry City CouncilUntestedVery easyVery easy133
Coventry City CouncilVery easyVery easyUntested155
Coventry City CouncilEasyEasyEasy143
Great Yarmouth Borough CouncilGave upUntestedGave up-93
Greater London AuthorityUntestedUntestedUntested53
Liverpool City CouncilGave upVery easyEasy83
London Borough of HackneyUntestedEasyVery easy130
London Borough of HackneyGave upEasyGave up23
London Borough of HillingdonEasyVery easyVery easy185
London Borough of LewishamGave upEasyGave up25
Neath Port Talbot County Borough CouncilGave upUntestedGave up-90
Newcastle City CouncilGave upVery easyVery easy123
North Tyneside CouncilUntestedUntestedUntested53
Nottingham City CouncilEasyVery easyEasy160
Reading Borough CouncilGave upVery easyEasy103
South Tyneside CouncilUntestedUntestedVery easy103
Wandsworth CouncilVery easyDifficultEasy143

Specific comments made about this task

Aberdeen City Council
very straight-forward

Birmingham City Council
'Twitter' in A-Z, but not 'Social media' or 'Facebook'.

Birmingham City Council
The main ones were there in the footer of every page. Going to the linked page for all the accounts, the main text was a large block about setting up a council online account to make complaints, followed by a very long list of Twitter accounts

Bracknell Forest Council
No A-Z link for 'social media'.

Cardiff Council
The navigation result was very easy. The social media account (Twitter) was on the right-hand side of the webpage and was clear and visible because there was a big twitter logo on the side (bird). However, the A-Z section needs to be improved because you can' tell which is the relevant part. You don't even know which letter to search. The internal search wasn't helpful and it wasn't relevant. The Google search redirected me to the home page where the contact was written. In this task, the A-Z or Internal search weren't needed because the social media accounts were right at the bottom or on the right-hand side. This is ok but the website as a whole needs to be more organised.

City of Edinburgh Council
Pages on social media acceptable policies - a hectoring tone. No actual links to social media accounts found. Google search call up a "social media accounts" link, but it's a 404 - page not found.

Copeland Borough Council
The design of the home page hiding the fact of there being content off-screen to scroll down to made this harder. Search just produced a FAQ page called 'How do you communicate with residents' which was just waffle text.

Coventry City Council
The Navigation from the home page was the easiest because they were all listed right at the bottom of the web page. you just had to scroll: no clicking involved! The A-Z, Internal and Google searches were easy and straight forward. For A-Z, you had to look for 'Social Media' in 'S'. The relevant options were at the top of the search results. Overall, the quickest search method to use would be the 'Navigation Result' as all you need to do is scroll right down to the bottom of the screen.

Great Yarmouth Borough Council
Gave up but then realised it was at the bottom of the page.

Liverpool City Council
It's difficult to find social media links on the Liverpool City Council site but I found it easily from a Google search.

Newcastle City Council
Although I gave up on the A-Z search the social media buttons were directly below the menu and in reality I would have used these.

North Tyneside Council
website layout is bland and in some cases couild be hazardous to those with epilepsy due to when scrolling the dark bars lining the page flash by