Test results for Death - register one

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

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CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Barnsley Metropolitan Borough CouncilVery easyVery easyVery easy200
Birmingham City CouncilVery easyVery easyVery easy203
Birmingham City CouncilUntestedUntestedUntested13
Birmingham City CouncilUntestedDifficultDifficult33
Blackburn with Darwen CouncilVery easyVery easyVery easy163
Bracknell Forest CouncilVery easyVery easyVery easy203
Bracknell Forest CouncilVery easyVery easyEasy163
Bracknell Forest CouncilVery easyVery easyVery easy163
Bradford CouncilGave upDifficultDifficult41
Brent CouncilUntestedVery easyVery easy131
Carlisle City CouncilEasyVery easyUntested115
Cheshire East CouncilVery easyUntestedVery easy153
Cheshire East CouncilVery easyVery easyVery easy203
City of LondonGave upDifficultEasy23
Coventry City CouncilVery easyVery easyVery easy205
Coventry City CouncilVery easyEasyVery easy143
Coventry City CouncilUntestedUntestedVery easy53
Great Yarmouth Borough CouncilGave upEasyVery easy20
Lambeth CouncilVery easyVery easyVery easy203
Liverpool City CouncilGave upEasyVery easy103
Liverpool City CouncilVery easyVery easyVery easy203
London Borough of CroydonEasyVery easyVery easy183
London Borough of LewishamEasyVery easyVery easy143
London Borough of LewishamVery easyVery easyVery easy183
London Borough of LewishamVery easyVery easyVery easy200
Manchester City CouncilUntestedVery easyEasy133
Newcastle City CouncilVery easyVery easyVery easy163
North East Lincolnshire CouncilEasyVery easyVery easy163
North East Lincolnshire CouncilEasyGave upVery easy80
Nottingham City CouncilVery easyVery easyVery easy185
Oxfordshire County CouncilVery easyVery easyDifficult140
Royal Borough of Kensington and ChelseaUntestedUntestedVery easy103
Wandsworth CouncilVery easyVery easyVery easy200
Worcestershire County CouncilEasyEasyEasy123

Specific comments made about this task

Birmingham City Council
Was reasonably easy to get to the relevant page, although there were a number of redundant clicks. The information on the page itself was very confusing, as there was a lot of it not very well laid out

Birmingham City Council
The initial information page is easy enough to find, but it tells me I need to make an appointment to do it in person, but it doesn't offer an online appointments system.

Blackburn with Darwen Council
A lot of information on the page but all relevant. Would be good to have an electronic form raher than a PDF.

Bradford Council
I thought about the words a customer might use, i.e. "report", "register", notify" and found that I got different pages depending on which of those verbs I used.

Brent Council
Content felt very process focused. Might be worth bearing in mind that people searching for this information are likely to be distressed and upset. Having a more personal tone might be something to consider?

City of London
Searching for 'report death' returns less relevant results. Couple of typos on Islington 'registering a death' page e.g. "enter this details into the registrar". Also, "as you will need to give the following information:" at end of 3rd sentence appears misplaced.

Coventry City Council
the death registering from the home page was quite difficult because it could have been under two sections which was the 'Health' section and the 'Advice and benefits'. i found it in the advice and benefits section and then in the death/funeral section. in my opinion, this should have it's own indivudual section so it is easier to locate. the A-Z result was very easy as you were able to find it straight away in the De section. on google, there was another result before this one so it could be in order of relevance to what you search for. the internal search was very good and helpful though.

Great Yarmouth Borough Council
7th on list for google- took me to the correct page on our website. could not find anything under 'd' on the a-z. Would not know to look under community on the tabs.

Liverpool City Council
Register Death was easy to find, but both "Register Death" and "Death and Bereavement Benefits" pages did not have any related links to one another.

Liverpool City Council
This page is easy to find and information is well presented.

London Borough of Lewisham
Good use of language and headings to break down the content

Manchester City Council
The confusing way featured search results on internal search are presented stopped that from being Very easy.

Newcastle City Council
The relevant pages are found under 'Communities and Neighbourhoods which made it difficult to find when trying to navigate to find them.

North East Lincolnshire Council
easy to find from home page, A-Z search produced a result under R although the Death result under D was to a different page, site and google searches both produced top results, some information wasn't clear

North East Lincolnshire Council
Search "register death grimsby" took me to county council site - horrible cookie warning. Internal search good - took me to the right page, no more clicking though I think the page should say at the top that you need to register in person. This info is way down the bottom. Carousel autostart with no pause - terrible accessibility, irritating and hides important content. Pl do not use unless you are a photographer showcasing your work. D for death took me to family history page. :-(

Nottingham City Council
The page was easy to read in terms of language used. However, as a VI user I found the fonts and style of the page more challenging, as I do for the rest of the website. There are no options to change the colour or font size and a larger/bolder font would beneficial for most visitors.

Oxfordshire County Council
Not the top internal search - was offered a certificate for birth or marriage.