Test results for Noise nuisance - complain about it

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Aberdeen City CouncilVery easyVery easyVery easy153
Birmingham City CouncilVery easyVery easyVery easy203
Birmingham City CouncilUntestedUntestedUntested53
Borough Council of WellingboroughUntestedUntestedUntested50
Bracknell Forest CouncilEasyVery easyEasy163
Bracknell Forest CouncilDifficultEasyEasy43
Brent CouncilEasyVery easyVery easy143
Brent CouncilVery easyEasyGave up103
Brent CouncilEasyUntestedEasy93
Carlisle City CouncilEasyVery easyVery easy143
Cheshire East CouncilVery easyVery easyVery easy163
Coventry City CouncilGave upDifficultEasy63
Dumfries and Galloway Council
East Ayrshire CouncilEasyUntestedUntested43
Great Yarmouth Borough CouncilUntestedUntestedVery easy105
Great Yarmouth Borough Council
Hertfordshire County CouncilUntestedUntestedGave up-65
Kingston CouncilUntestedVery easyVery easy151
Lambeth CouncilEasyUntestedEasy111
Lambeth CouncilUntestedUntestedVery easy103
Lambeth CouncilVery easyEasyEasy165
Liverpool City CouncilVery easyVery easyDifficult83
Manchester City CouncilUntestedVery easyGave up73
Newcastle City CouncilVery easyVery easyVery easy203
Rother District CouncilGave upUntestedVery easy-13
Rotherham Metropolitan Borough CouncilUntestedVery easyDifficult93
Scottish Borders CouncilDifficultDifficultDifficult43
Tewkesbury Borough CouncilUntestedUntestedUntested30
Wandsworth CouncilDifficultUntestedDifficult33
West Berkshire CouncilUntestedVery easyVery easy73
West Lindsey District CouncilVery easyEasyVery easy145
West Lindsey District CouncilVery easyEasyVery easy145

Specific comments made about this task

Bracknell Forest Council
Reporting a noise nuisance is right at the bottom. There is a lot of information on the page that a customer won't be interested in.

Brent Council
There was nothing about noise from building works. Apart from parties, there was nothing to suggest that the team were going to take any action.

Coventry City Council
On the top of the Google search page, there wasn't the relevant part for the noise complaints. The Navigation was the easiest as you could just go onto the Council and Democracy section and then complain to the council about it that way. The A-Z was the least helpful because there wasn't any for 'Noise Complaints'. There were complaints but once again, they weren't as relevant as the pother ones. The Internal Search result was ok though and it was more helpful and useful than the A-Z and Google result search.

Great Yarmouth Borough Council
very easy to find,type in search box and link takes you to report it box where a form can be filled in online.

Hertfordshire County Council
This was really hard. I found various ways to get in touch and complain but not about noise. It was also confusing having more than one place to find information about requesting further support/help.

Lambeth Council
can only report by phone. There are two pages in internal search about reporting noise nuisance (for thos on estates and those who aren't). Suggest single page that gives details for both. And get it online. Also, I used teh search terms based on the task. Not sure a real person would use those terms though. If I search for noisy neighbour I get a single result about 'Stockwell Good Neighbours'. Not helpful

Lambeth Council
Good size text. But beyond the first page it is really not intuitive unless you are looking for activities.

Manchester City Council
Internal search was to a screenful of .pdf documents which may or may not have been relevant.

Rotherham Metropolitan Borough Council
Would have been a good result except the internal search only brought it up as 5th result

Scottish Borders Council
Found a page of waffly text generally about antisocial behaviour, but nothing concrete.

West Berkshire Council
Looking at the 'Crime and Safety' section lead me nowhere, housing, pollution, comments and complains also lead me nowhere. The search got me there instantly.

West Lindsey District Council
Information relating to Noise is contained in the environmental protection section of the website under pollution control. Residents may not link noise nuisance to pollution control. The only information contained is under 'nuisance neighbours' however there are other types of noise nuisance.

West Lindsey District Council
Information relating to Noise is contained in the environmental protection section of the website under pollution control. Residents may not link noise nuisance to pollution control. The only information contained is under 'nuisance neighbours' however there are other types of noise nuisance.