Test results for Antisocial behaviour - complain about it

Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?

Filter within results: or click headings to sort.

CouncilNavigationA-ZGoogleSite searchScoreTestsImportance
Aberdeen City CouncilVery easyVery easyVery easy203
Birmingham City CouncilVery easyVery easyVery easy163
Birmingham City CouncilUntestedUntestedUntested13
Birmingham City CouncilUntestedEasyEasy33
Borough of PooleEasyVery easyEasy165
Bracknell Forest CouncilVery easyVery easyDifficult123
Bradford Council
Bradford CouncilVery easyVery easyVery easy163
Brent CouncilUntestedEasyGave up33
Carlisle City CouncilVery easyUntestedGave up23
Carlisle City CouncilVery easyVery easyGave up123
Carlisle City CouncilVery easyVery easyVery easy203
Cheshire East CouncilVery easyVery easyVery easy183
City of Edinburgh CouncilVery easyVery easyVery easy163
Copeland Borough CouncilUntestedGave upGave up-93
Corby Borough CouncilUntestedUntestedDifficult-23
Corby Borough CouncilUntestedVery easyVery easy151
Coventry City CouncilVery easyEasyGave up63
Coventry City CouncilVery easyVery easyGave up83
Durham County CouncilVery easyUntestedUntested23
East Sussex County CouncilUntestedEasyVery easy113
Essex County CouncilUntestedUntestedGave up-63
Gravesham Borough CouncilVery easyVery easyEasy105
Great Yarmouth Borough CouncilGave upDifficultGave up-83
Harrow CouncilUntestedVery easyVery easy150
Harrow CouncilUntestedVery easyEasy133
Lambeth CouncilGave upEasyGave up-23
Lichfield District Council
Liverpool City CouncilGave upEasyEasy60
Liverpool City CouncilEasyVery easyVery easy163
Liverpool City CouncilVery easyVery easyEasy163
Neath Port Talbot County Borough CouncilVery easyUntestedUntested80
Newcastle City CouncilGave upGave upGave up-123
Nottingham City CouncilUntestedVery easyEasy90
Sheffield City CouncilDifficultVery easyDifficult83
Wandsworth CouncilDifficultEasyUntested50
West Lindsey District CouncilUntestedUntestedUntested33

Specific comments made about this task

Aberdeen City Council
Antisocial behaviour - useful contacts were given on the website

Birmingham City Council
There doesn't appear to be much that you can actually report; what's the point of it? There's no clue of where it could be in the main navigation.

Borough of Poole
Unfair advantage as I knew what I was looking for, but still found it an easy page to locate and use.

Bradford Council
Navigation from home page would be OK for a specific report (eg "report fly tipping") but not for the generic "anti-social behaviour"

Carlisle City Council
On internal search, it did not come up with the antisocial behaviour page which is on the website

Copeland Borough Council
'High hedges' was the top internal search result!

Corby Borough Council
upon searching, I foubd only an info page describing that you should fill out a 'Report a Repair' form, there was no link for it on that page, and then when i did search for the form, i found i differently titled form and it didn't mention it's use as an A.S.B form. Overall this is confusing and needs sorting out!!

Corby Borough Council
Found page easily & submitted a online form & received an email acknowledgement

Coventry City Council
The navigation wasn't that good because I thought (and I assume other people would also think the same) that you had to click on the 'REPORT' option but there wasn't anything about antisocial behaviour there so I searched in the 'Advice and Benefits' section and went onto 'Community Advice' and found it there. To improve, this could be in the 'REPORT' section because this is about members of the public compaining about something aswell. The A-Z and Google search methods were very easy and useful. The Internal search unlike the A-Z and Google search had no relevant options. I weren't sure which one to click on and when I clicked on it, it didn't look like the right web page. To improve, when searching for antisocial behaviour, this page should be more visble being at the top for the most relevant answer to the query. Overall, this was good because the webpages did exist and I found it eventually on the three search methods.

Durham County Council
spelling error on A.S.B page link to form says 'orm'

Essex County Council
couldn't finf anything at all. report button only availiable for road issues

Gravesham Borough Council
Gave up attempting to navigate from the home page of GBC website as too long and hard to use. Categories didn't cover anything to do with ASB. It turned out that ASB was under the 'Housing' section which isn't relavent for non-council tenants. It should be under communities sexction. When finally on the ASB page, lots and lots of long text and information which is likely to cause someone to close the page and not bother to read it.

Lambeth Council
More work needs to be done to make this page better to find and a bit easier to understand

Lichfield District Council
Having the information about reporting above the long explanation of antisocial behaviour would make it easier. Personally I wonder who goes to the council website about antisocial behaviour before they go to the police anyway...

Liverpool City Council
Being offered a choice of routes stops it being very easy. I still wonder who complains to the council rather than going to the police about antisocial behaviour anyway?

Liverpool City Council
Easy to find. Information is clear.

Liverpool City Council
it had to be entered as anti-social behaviour to be found using the internal search. Antisocial behaviour returned no results.

Nottingham City Council
Option to report ASB at bottom of page, past content about applying for a asb trigger. Once link found form easy to complete, although large amount of info required.

Sheffield City Council
Noise action week 2012! Word form to report noise nuisance. Can't do it online?

West Lindsey District Council
awkward map page, pop-ups needed to find form, most have them blocked now. ideally need this changing to either PDF or onsite form