Test results for Antisocial behaviour - complain about it
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?
Filter within results: or click headings to sort.
|Aberdeen City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Birmingham City Council||Difficult||Very easy||Very easy||Very easy||16||3|
|Birmingham City Council||Difficult||Untested||Untested||Untested||1||3|
|Birmingham City Council||Gave up||Untested||Easy||Easy||3||3|
|Borough of Poole||Very easy||Easy||Very easy||Easy||16||5|
|Bracknell Forest Council||Difficult||Very easy||Very easy||Difficult||12||3|
|Bradford Council||Difficult||Very easy||Very easy||Very easy||16||3|
|Brent Council||Easy||Untested||Easy||Gave up||3||3|
|Carlisle City Council||Untested||Very easy||Untested||Gave up||2||3|
|Carlisle City Council||Very easy||Very easy||Very easy||Gave up||12||3|
|Carlisle City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Cheshire East Council||Easy||Very easy||Very easy||Very easy||18||3|
|City of Edinburgh Council||Difficult||Very easy||Very easy||Very easy||16||3|
|Copeland Borough Council||Gave up||Untested||Gave up||Gave up||-9||3|
|Corby Borough Council||Gave up||Untested||Untested||Difficult||-2||3|
|Corby Borough Council||Very easy||Untested||Very easy||Very easy||15||1|
|Coventry City Council||Difficult||Very easy||Easy||Gave up||6||3|
|Coventry City Council||Difficult||Very easy||Very easy||Gave up||8||3|
|Dudley Metropolitan Borough Council||Gave up||Untested||Gave up||Gave up||-9||3|
|Durham County Council||Gave up||Very easy||Untested||Untested||2||3|
|East Sussex County Council||Easy||Untested||Easy||Very easy||11||3|
|Essex County Council||Gave up||Untested||Untested||Gave up||-6||3|
|Gravesham Borough Council||Gave up||Very easy||Very easy||Easy||10||5|
|Great Yarmouth Borough Council||Gave up||Gave up||Difficult||Gave up||-8||3|
|Harrow Council||Very easy||Untested||Very easy||Very easy||15||0|
|Harrow Council||Very easy||Untested||Very easy||Easy||13||3|
|Lambeth Council||Difficult||Gave up||Easy||Gave up||-2||3|
|Lichfield District Council||Untested|
|Liverpool City Council||Easy||Gave up||Easy||Easy||6||0|
|Liverpool City Council||Easy||Easy||Very easy||Very easy||16||3|
|Liverpool City Council||Easy||Very easy||Very easy||Easy||16||3|
|Neath Port Talbot County Borough Council||Easy||Very easy||Untested||Untested||8||0|
|Newcastle City Council||Gave up||Gave up||Gave up||Gave up||-12||3|
|Northampton Borough Council||Difficult||Untested||Very easy||Very easy||11||3|
|Nottingham City Council||Difficult||Untested||Very easy||Easy||9||0|
|Sheffield City Council||Difficult||Difficult||Very easy||Difficult||8||3|
|West Lindsey District Council||Easy||Untested||Untested||Untested||3||3|
Specific comments made about this task
Aberdeen City Council
Antisocial behaviour - useful contacts were given on the website
Birmingham City Council
There doesn't appear to be much that you can actually report; what's the point of it? There's no clue of where it could be in the main navigation.
Borough of Poole
Unfair advantage as I knew what I was looking for, but still found it an easy page to locate and use.
Navigation from home page would be OK for a specific report (eg "report fly tipping") but not for the generic "anti-social behaviour"
Carlisle City Council
On internal search, it did not come up with the antisocial behaviour page which is on the website
Copeland Borough Council
'High hedges' was the top internal search result!
Corby Borough Council
upon searching, I foubd only an info page describing that you should fill out a 'Report a Repair' form, there was no link for it on that page, and then when i did search for the form, i found i differently titled form and it didn't mention it's use as an A.S.B form. Overall this is confusing and needs sorting out!!
Corby Borough Council
Found page easily & submitted a online form & received an email acknowledgement
Coventry City Council
The navigation wasn't that good because I thought (and I assume other people would also think the same) that you had to click on the 'REPORT' option but there wasn't anything about antisocial behaviour there so I searched in the 'Advice and Benefits' section and went onto 'Community Advice' and found it there. To improve, this could be in the 'REPORT' section because this is about members of the public compaining about something aswell. The A-Z and Google search methods were very easy and useful. The Internal search unlike the A-Z and Google search had no relevant options. I weren't sure which one to click on and when I clicked on it, it didn't look like the right web page. To improve, when searching for antisocial behaviour, this page should be more visble being at the top for the most relevant answer to the query. Overall, this was good because the webpages did exist and I found it eventually on the three search methods.
Dudley Metropolitan Borough Council
I knew to look for this under Housing, but I don't know if most people would know that. The page I navigated to was a very general page about ASB, which didn't contain any links to any reporting functionality. "Your search for report antisocial behaviour produced no results".
Durham County Council
spelling error on A.S.B page link to form says 'orm'
Essex County Council
couldn't finf anything at all. report button only availiable for road issues
Gravesham Borough Council
Gave up attempting to navigate from the home page of GBC website as too long and hard to use. Categories didn't cover anything to do with ASB. It turned out that ASB was under the 'Housing' section which isn't relavent for non-council tenants. It should be under communities sexction. When finally on the ASB page, lots and lots of long text and information which is likely to cause someone to close the page and not bother to read it.
More work needs to be done to make this page better to find and a bit easier to understand
Lichfield District Council
Having the information about reporting above the long explanation of antisocial behaviour would make it easier. Personally I wonder who goes to the council website about antisocial behaviour before they go to the police anyway...
Liverpool City Council
Being offered a choice of routes stops it being very easy. I still wonder who complains to the council rather than going to the police about antisocial behaviour anyway?
Liverpool City Council
Easy to find. Information is clear.
Liverpool City Council
it had to be entered as anti-social behaviour to be found using the internal search. Antisocial behaviour returned no results.
Nottingham City Council
Option to report ASB at bottom of page, past content about applying for a asb trigger. Once link found form easy to complete, although large amount of info required.
Sheffield City Council
Noise action week 2012! Word form to report noise nuisance. Can't do it online?
West Lindsey District Council
awkward map page, pop-ups needed to find form, most have them blocked now. ideally need this changing to either PDF or onsite form