Test results for Bulky waste or other special waste collection - book
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?
Filter within results: or click headings to sort.
|Aberdeen City Council||Untested||Difficult||Very easy||Easy||9||3|
|Barnsley Metropolitan Borough Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Birmingham City Council||Difficult||Untested||Untested||Untested||1||3|
|Birmingham City Council||Very easy||Untested||Very easy||Very easy||15||3|
|Bradford Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Cheshire East Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Cheshire East Council||Very easy||Very easy||Untested||Very easy||15||3|
|Ealing Council||Very easy||Very easy||Very easy||Easy||18||5|
|Gateshead Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Gravesham Borough Council||Difficult||Easy||Very easy||Very easy||14||3|
|Great Yarmouth Borough Council||Gave up||Difficult||Easy||Easy||4||3|
|Great Yarmouth Borough Council||Easy||Very easy||Very easy||Untested||13||3|
|Lambeth Council||Easy||Easy||Very easy||Very easy||16||1|
|Liverpool City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|London Borough of Lewisham||Easy||Untested||Untested||Untested||3||0|
|Newcastle City Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Nottingham City Council||Very easy||Very easy||Very easy||Untested||15||1|
|Nottingham City Council||Easy||Very easy||Very easy||Very easy||18||3|
|South Tyneside Council||Very easy||Untested||Untested||Very easy||10||3|
Specific comments made about this task
Birmingham City Council
Link to book half way down a page of very wordy text, and it's very annoying that I have to create an online account to do it
Tried to search for sofa as i wanted to get one collected but no results. Tried waste and got http://www.ealing.gov.uk/info/200489/recycling_rubbish_and_waste link was there but i didn't look on the right. Google search for sofa colection ealing very good. How do i request was the bottom link, maybe abutton at the top for request a collection online now would have been better? Online form seamed good and easy to use.
Page is easy to understand and informative. One improvement on wording may be to put "Up to 3 items for £16" as a member of the public may think you need the specific number when it could be anything up to this.
Gravesham Borough Council
Form doesn't take payment. The costings were quite confusing. Bit that actually allows you to book is right at the bottom of the page. Items that can be collected is not that
Great Yarmouth Borough Council
From home page you need to know that you need to select Environment. Whilst I know that this is what this service is under, a member of the public may not.
No form to be completed: telephone booking only.
London Borough of Lewisham
I had to login to book collection. I have not logged in as yet
South Tyneside Council
The first part of the page was very readable, but it was sadly let down by the very long list of what you can put out, which would have been better as a shorter list of 'such as...' items; it would also have been good to have had a list of examples of the kinds of things which are not collected.