Test results for Social media accounts - find them
Here is the table of test results for this task. The score on each row is out of a possible total of 20, and the importance column is a rating of 1-5 according to how important testers considered being able to complete this task was. Test this council?
Filter within results: or click headings to sort.
|Aberdeen City Council||Very easy||Very easy||Very easy||Very easy||20||1|
|Barnsley Metropolitan Borough Council||Very easy||Untested||Very easy||Untested||10||3|
|Birmingham City Council||Very easy||Difficult||Very easy||Very easy||16||3|
|Birmingham City Council||Very easy||Untested||Untested||Untested||5||3|
|Blackburn with Darwen Council||Gave up||Very easy||Very easy||Very easy||12||3|
|Bracknell Forest Council||Very easy||Gave up||Very easy||Very easy||12||3|
|Brent Council||Very easy||Untested||Very easy||Very easy||15||3|
|Calderdale Council||Very easy||Very easy||Very easy||Very easy||20||3|
|Cambridgeshire County Council||Very easy||Untested||Untested||Untested||5||5|
|Cardiff Council||Very easy||Gave up||Easy||Gave up||2||3|
|Carlisle City Council||Very easy||Very easy||Untested||Very easy||15||1|
|Cheshire East Council||Gave up||Gave up||Gave up||Gave up||-12||3|
|Cheshire West and Chester Council||Very easy||Untested||Untested||Untested||5||1|
|City of Edinburgh Council||Difficult||Gave up||Gave up||Untested||-5||5|
|Copeland Borough Council||Easy||Untested||Gave up||Gave up||-3||3|
|Coventry City Council||Easy||Untested||Very easy||Very easy||13||3|
|Coventry City Council||Very easy||Very easy||Very easy||Untested||15||5|
|Coventry City Council||Very easy||Easy||Easy||Easy||14||3|
|Dudley Metropolitan Borough Council||Easy||Untested||Difficult||Difficult||5||3|
|Great Yarmouth Borough Council||Gave up||Gave up||Untested||Gave up||-9||3|
|Greater London Authority||Very easy||Untested||Untested||Untested||5||3|
|Liverpool City Council||Easy||Gave up||Very easy||Easy||8||3|
|London Borough of Hackney||Very easy||Untested||Easy||Very easy||13||0|
|London Borough of Hackney||Very easy||Gave up||Easy||Gave up||2||3|
|London Borough of Hillingdon||Very easy||Easy||Very easy||Very easy||18||5|
|London Borough of Lewisham||Very easy||Gave up||Easy||Gave up||2||5|
|Neath Port Talbot County Borough Council||Gave up||Gave up||Untested||Gave up||-9||0|
|Newcastle City Council||Very easy||Gave up||Very easy||Very easy||12||3|
|North Tyneside Council||Very easy||Untested||Untested||Untested||5||3|
|Nottingham City Council||Very easy||Easy||Very easy||Easy||16||0|
|Reading Borough Council||Very easy||Gave up||Very easy||Easy||10||3|
|South Tyneside Council||Very easy||Untested||Untested||Very easy||10||3|
|Wandsworth Council||Very easy||Very easy||Difficult||Easy||14||3|
Specific comments made about this task
Aberdeen City Council
Birmingham City Council
'Twitter' in A-Z, but not 'Social media' or 'Facebook'.
Birmingham City Council
The main ones were there in the footer of every page. Going to the linked page for all the accounts, the main text was a large block about setting up a council online account to make complaints, followed by a very long list of Twitter accounts
Bracknell Forest Council
No A-Z link for 'social media'.
The navigation result was very easy. The social media account (Twitter) was on the right-hand side of the webpage and was clear and visible because there was a big twitter logo on the side (bird). However, the A-Z section needs to be improved because you can' tell which is the relevant part. You don't even know which letter to search. The internal search wasn't helpful and it wasn't relevant. The Google search redirected me to the home page where the contact was written. In this task, the A-Z or Internal search weren't needed because the social media accounts were right at the bottom or on the right-hand side. This is ok but the website as a whole needs to be more organised.
City of Edinburgh Council
Pages on social media acceptable policies - a hectoring tone. No actual links to social media accounts found. Google search call up a "social media accounts" link, but it's a 404 - page not found.
Copeland Borough Council
The design of the home page hiding the fact of there being content off-screen to scroll down to made this harder. Search just produced a FAQ page called 'How do you communicate with residents' which was just waffle text.
Coventry City Council
The Navigation from the home page was the easiest because they were all listed right at the bottom of the web page. you just had to scroll: no clicking involved! The A-Z, Internal and Google searches were easy and straight forward. For A-Z, you had to look for 'Social Media' in 'S'. The relevant options were at the top of the search results. Overall, the quickest search method to use would be the 'Navigation Result' as all you need to do is scroll right down to the bottom of the screen.
Dudley Metropolitan Borough Council
'Social Wall' as the name of the page is a bit brand-y, but at least should be clear enough. The page itself was an absolute mess. A search for 'social media' brought up far too many results none of which immediately looked relevant, but searching for 'social media accounts' at least produced more focused results.
Great Yarmouth Borough Council
Gave up but then realised it was at the bottom of the page.
Liverpool City Council
It's difficult to find social media links on the Liverpool City Council site but I found it easily from a Google search.
Newcastle City Council
Although I gave up on the A-Z search the social media buttons were directly below the menu and in reality I would have used these.
North Tyneside Council
website layout is bland and in some cases couild be hazardous to those with epilepsy due to when scrolling the dark bars lining the page flash by